Haggling with SKY

FloFlo

FloFlo wrote: »

Currently on phone cancelling sky package, I have full 'bells and whistles' package (this is what they called it on phone now) at 50% off until end of June. I have been told they can offer no discount off tv, only discount off line rental and there is a problem with cancelling contract due to multiroom taken out in Dec. She said I will be charged early cancellation fees for this. Hope I have done right thing in telling them to cancel, girl on phone is hopeless, not making a lot of sense - lots of giggling from her and being asked to hold every few minutes - perhaps I am interupting something.

My broadband discount runs until July and I receive no discount off phone line. Have said I will cancel these in a couple of weeks when 30 days notice is due.

Once I have cancelled if they don't come back with offer will I be able to receive freeview through the sky equpiment.

Cut off now after being asked to hold.

Rang back and now starting all over with someone new. Am now being contacted by them Monday evening.

Had the phonecall tonight, waste of time, could only offer 10% on the tv and a lot of waffle about the phone and broadband which don't finish their offer until end of July. Couldn't make head or tail of the crap she was spouting about the phone and broadband.

Hoping retentions call and offer a good deal. I was expecting to be put through to retentions as that was what used to happen the last time I was with sky a few years ago.

papi34

Be very careful when trying to haggle.

I’ve been a customer for 8 years and not in a contract period. I rang last week saying I was looking to cancel or reduce my outgoings and at first the call centre person offered me a new HD box and a multiroom . I told him that this would increase my bill, not reduce it. He then offered me half price line rental for 12 months if I moved my landline back to sky . This would reduce my outgoings by around £15 pcm if I was happy to lose the F1 Channel also which I was.
I then got an email from sky saying I had ordered line rental at £14.50 pcm and this was for weekend calls only. Not what I believed I had agreed to. So I decided to envoke the 14 day cooling off period. When I rang Sky, they informed me I was now in a new 12 month agreement for my TV and there was no 14 day cooling off period for this. This was not explained to me at the time of the original call.
In short, I have lodged a complaint. Should hear back in the next 24 hours.

2013yearofthehouse

My Mum paid full price for the top price TV package with Sky for over 10 years and in Febuary called to cancel HD, movies and sport, which they did without any offer. She's had no phone calls, emails or letters in the post for any offers. How can she get a discount? Is it best to call them and ask if they have any offers or do you have to wait for them to contact you? I keep reading that people get offers within a month of cancelling, but it's been 4 months. When they call, is the number witheld or international? Maybe that's the problem, as she doesn't answer calls with the ID "international" or "unavailable". She did answer them for a while, hoping it might be Sky, but they were all "computer fraud", PPI etc. or no-one there at all, so she got fed up with answering! I know she'd really like the sport back (not fussed about the others).

[Deleted User]

2013yearofthehouse wrote: »

I keep reading that people get offers within a month of cancelling, but it's been 4 months.

There are no guarantees with regard to offers. I am surprised you haven't had any mailings offering deals to return, though.
If she wants to return then she should call Sky, but she won't be classed as a "new" customer (with attendant deals) until she has been unsubscribed for twelve months or more.

2013yearofthehouse

Moneyineptitude wrote: »

There are no guarantees with regard to offers. I am surprised you haven't had any mailings offering deals to return, though.
If she wants to return then she should call Sky, but she won't be classed as a "new" customer (with attendant deals) until she has been unsubscribed for twelve months or more.

Sorry, I wasn't clear enough, I should have said downgrading not cancelling, she still has the £26.50 package, it was just the HD, movies and sport she dropped, and the sport she would like back.

Is it still worth calling or should she just wait for a mailing offer?

Thanks

dal4685

2013yearofthehouse wrote: »

Sorry, I wasn't clear enough, I should have said downgrading not cancelling, she still has the £26.50 package, it was just the HD, movies and sport she dropped, and the sport she would like back.

Is it still worth calling or should she just wait for a mailing offer?

Thanks

Make a call asking if any offers on sky sports are about, your mums in the stronger position as they have got to sell to her...50% off sports is usually available for 3 or 6 months for upgrades if not cancel the whole TV package saying you only watch sports..good luck

[Deleted User]

2013yearofthehouse wrote: »

Sorry, I wasn't clear enough, I should have said downgrading not cancelling, she still has the £26.50 package, it was just the HD, movies and sport she dropped, and the sport she would like back.

Log onto "My Sky" and you'll see immediately what offers are available to her.
http://www.sky.com/mysky/indexb.html
As you never cancelled your subscription, no mailing or 'phone calls are likely I'm afraid. The Retentions team are tasked with keeping customers, not simply offering upgrades.

Gleek

Whilst we were with them, we had a deal of 25% off the viewing package for a year. We'd had it for approx 5+ years and we were with them for everything - tv/net/phone and had been customers through two houses and approx 22 years from analogue upwards.

We cancelled December (though they were prepared to continue the offer for another year) admittedly they can't contact us through the phone as we have a truecall, however the mailings that we're getting 6 months on are still only 'come back and get 25% off the viewing package for 12 months!' :rotfl:

makemesumdosh

Not with Sky technically but will be soon, as i'm with o2 for home phone & broadband which Sky take over in the Autumn.

i'm constantly getting emails, calls to my o2 mobile and letters from sky asking me to move over before the switch and they will give me the Entertainment package and broadband free for 12 months.

as i'm not that bothered about Sky tv, I have declined the offer and explained to Sky that the line rental is a rip off price. o2 charge £10.50 line rental plus £6 for anytime call package including 0845 and 0870 numbers.

also explained that come the Autumn i'm on a 12 month o2 contract and they cannot raise my prices.

did your heels in and use this info to get a better deal from Sky if you are prepared to haggle

poppasmurf_bewdley

Moneyineptitude wrote: »

Sky's business model is entirely different to airlines and hotels which have planes and rooms to fill and which carry costs regardless of whether they are filled.
Basically, Sky don't want or need customers who are no longer profitable. They'll certainly offer incentives to formerly profitable customers in the form of (short term) discounts, but they won't countenance repeated requests for such discounts.

Not quite.

I'm just starting my third consecutive year at up to half price. I left them in in 2010, and just as I was moving home a few months later, they wrote and offered me Sky World for £20pm for 12 months. This included putting up a new dish and providing an HD box.

As that ended, I got one of the offers from a forum member on Digital Spy for half price Sport and Movies, and that lasted another 12 months, which ended at the beginning of June.

I rang and cancelled at the beginning of May, telling them I was now retired and couldn't afford a full sub of more than £60pm. They accepted my cancellation, but within five days rang me and asked why I was cancelling. I told them the same thing, and they offered me Sky World plus HD for £35pm for 12 months. I asked if this started another 12 month contract and they said no, so I accepted the offer.

In 12 months time, I will cancel, and if they don't offer anything, I will stay with Freeview and Freesat.