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Tricked into closing ebay case

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  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Gleeful wrote: »
    But was his packaging and despatch time worthy of 1 star? I agree that item description and communication warranted 1 star though.

    lets be honest.
    If the seller genuinely lied they had refunded to get the case closed
    they deserve the stars
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Damned straight
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • Nerja_2
    Nerja_2 Posts: 74 Forumite
    Make a claim under PayPals Buyer Protection. If they fob you off make a formal complaint to them. If the seller said he was refunding you, they should refund you.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Nerja wrote: »
    Make a claim under PayPals Buyer Protection. If they fob you off make a formal complaint to them. If the seller said he was refunding you, they should refund you.

    Did you read the thread?

    OP has already opened one case.
  • Nerja_2
    Nerja_2 Posts: 74 Forumite
    theonlywayisup wrote: »
    Did you read the thread?

    OP has already opened one case.
    He can still claim under Buyer Protection by making a complaint to PayPal - did you not know that?
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Nerja wrote: »
    He can still claim under Buyer Protection by making a complaint to PayPal - did you not know that?

    You can only claim once (for the same type of claim).

    So if you open a SNAD, you can only open ONE and once it is closed you are done for as far as cases are concerned.

    Did YOU not know that? ;)

    Buyer Protection/Seller Protection are cases. If you want to file a chargeback, then you need to seek the help of your funding source. If you paid via balance, then you've no hope on that front.

    But YOU knew that did't you! :D
  • Nerja_2
    Nerja_2 Posts: 74 Forumite
    theonlywayisup wrote: »
    You can only claim once (for the same type of claim).

    So if you open a SNAD, you can only open ONE and once it is closed you are done for as far as cases are concerned.

    Did YOU not know that? ;)

    Buyer Protection/Seller Protection are cases. If you want to file a chargeback, then you need to seek the help of your funding source. If you paid via balance, then you've no hope on that front.

    But YOU knew that did't you! :D
    That is where you have being going wrong if you are relying on SNAD cases - you need to open an AMFA.

    Also note that randomly typing a few words in uppercase does not help in a dispute with PayPal.
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Nerja wrote: »
    you need to open an AMFA.

    Also note that randomly typing a few words in uppercase does not help in a dispute with PayPal.

    Lol, the irony!

    Edit.

    Sorry.

    LoL, thE IrOny.
  • Nerja_2
    Nerja_2 Posts: 74 Forumite
    theonlywayisup wrote: »
    Lol, the irony!

    Edit.

    Sorry.

    LoL, thE IrOny.
    You mean you don't know what an AMFA is?
  • soolin
    soolin Posts: 74,086 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Nerja wrote: »
    You mean you don't know what an AMFA is?

    Never heard of it .
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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