over charged on ebay postage. can I please have some good advice?

Goldiegirl

The postage may have been expensive, but you weren't overcharged.

To be overcharged, the seller would have had to have charged you more than £4

But the postage was clearly advised as £4 and that is what you were charged. So there is no overcharge.

However, if you thought postage was expensive, then perhaps you shouldn't have bought the item in the first place.

Mylo_The_Moggy

Is £1.20 really a big issue? The seller takes time to wrap the item, sometimes using bubble wrap, brown paper etc, which factors into the price, then go all the way to the p.o to post said item.

I really wouldn't quibble about this tbh. If you are happy with the dvds & there's nothing wrong with them, then why worry about the postage? It would cause more hassle & work for you to actually send them back, you would be out of pocket by sending them back if the seller won't reimburse you for that, so you would actually be the one to loose out.

Is it really worth it?

Mylo_The_Moggy

good_advice wrote: »

Hi. I have just bought a box set of dvds and are very pleased to have won the bid.
The postage however is a different story...
I paid £4 p&p. The envelope says postage paid £2.60 and for the envelope would suggest 20p = total postage to seller £2.80.

I have asked for a part refund of £1.20 for the over charge on postage.

The seller wants to give me a total refund for dvds and postage as long as I send the dvds back at my expense.

I wish to keep the dvd box set and just have the part refund of postage of £1.20.

What should I do?

Can you actually fit a dvd box set into an envelope?! My guessing is that it would have been a large jiffy bag & they certainly do not cost 20p.........

angelbob

don't worry about it OP, you agreed to pay it.
I once bought a real silver necklace and pendant and postage was £4.95, which was fine (I thought it would be well packaged) no it came in a small envelope like a xmas card one, that was it, with a stamp on it grrrrrrrrrrr i'm surprised I even received it.

soolin

These threads always go round in circles, however we must remember that sellers who routinely charge a lot extra than stamp price don't last long.

WE could all agree that this is perfectly fine, we could even assure sellers that we should all charge for our bus fares, coffee on the way, super expensive packaging because we are too lazy to shop around. The reality is that we are not the ones leaving feedback- you only have to look at the amount of threads both here and on the ebay community boards to see that sellers who do think they have a right to charge extra end up restricted and potentially suspended.

So by all means congratulate each other that you charge for your time, and all the extras- but keep a careful eye on your expanded dashboard and be prepared to re think if it starts going wrong, only last month on the community boards a seller with high feebdack and 100% positive was complaining that he/she was restricted- so make time every week to check out your own stats:

https://forums.moneysavingexpert.com/discussion/comment/56895243#Comment_56895243

Nerja_2

An extra £1.20 on £2.60 postage does sound like quite a lot to me if you are sure the packaging materials cost 20p and not £1.20.

Too many sellers have high postage charges, and the solution is to either not buy from them, or give them low scores for postage.

TrickyWicky

Nerja wrote: »

An extra £1.20 on £2.60 postage does sound like quite a lot to me if you are sure the packaging materials cost 20p and not £1.20.

So you're saying you can post goods at your front door are you? - Does your postie come round every morning with all the packaging materials, stamps, receipts and a till? Wow! I guess it really is cheap to get to your post office!

plumface

Nerja wrote: »

An extra £1.20 on £2.60 postage does sound like quite a lot to me if you are sure the packaging materials cost 20p and not £1.20.

Too many sellers have high postage charges, and the solution is to either not buy from them, or give them low scores for postage.

No, the only solution is not to buy from them.
Dont buy and complain about it later.

plumface

soolin wrote: »

WE could all agree that this is perfectly fine, we could even assure sellers that we should all charge for our bus fares, coffee (why do you keep going on about coffee?) on the way, super expensive packaging because we are too lazy (quite presumptuous to assume that everyone should know where to source items) to shop around.
A seller should be able to charge for any and all costs they incur in obtaining packaging and any other costs in getting the item posted to the buyer, even if they are a private seller. If they choose to use 'expensive' packaging because they are 'too lazy' to shop around is their prerogative.The p&p price is clearly listed so the buyer cannot claim to be unaware.
The reality is that we are not the ones leaving feedback- you only have to look at the amount of threads both here and on the ebay community boards to see that sellers who do think they have a right to charge extra end up restricted and potentially suspended.
The reality is ebay allow buyers to complain,whinge and moan about something that was perfectly obvious before they 'commited to buy'.

Yes, this topic will continue to go round in circles.
Buyers think it is wrong to charge postage, even worse to add a penny to the stamp price, and when the 'stamp' is a ppi label with no visible price they will guess the cost and still think the seller is wrong.
As a buyer, I do not care what the sale price is or what the p&p cost is, it is the total sale price that i am interested in.
No doubt someone will come along now and spout on about 'fee evasion', (unless it is something stupid like BIN 99p, p&p £100 for a fountain pen) the 'fee evasion' in most 'overcharging' cases amounts to pennies.

superfran_uk

Oh wow, no wonder ebay is going to the dogs with buyers b!!!!ing about this kind of thing. I recently sold some dvd box sets and let me tell you, the envelopes cost a lot more than 20p, more like a quid each! Factor in printing slips, petrol, parking and you probably didn't really touch the sides, I doubt the seller was rubbing his hands with glee and he posted it and dined out on your cash. And no, i don't want or need to buy in bulk to post 3 dvd sets out. So quit whinging and look before you bid, there is a good boy.