over charged on ebay postage. can I please have some good advice?

good_advice

Hi. I have just bought a box set of dvds and are very pleased to have won the bid.
The postage however is a different story...
I paid £4 p&p. The envelope says postage paid £2.60 and for the envelope would suggest 20p = total postage to seller £2.80.

I have asked for a part refund of £1.20 for the over charge on postage.

The seller wants to give me a total refund for dvds and postage as long as I send the dvds back at my expense.

I wish to keep the dvd box set and just have the part refund of postage of £1.20.

What should I do?

novagirl

Some sellers factor in their cost/time of going to the post office to send it into the p+p fees. Personally, if I thought the p+p were too high I wouldn't have bid to start off with or contacted the seller before bidding to make sure that they thought that was an accurate price.v

Fishingtime

You were not overcharged P&P

You knew the price when you bid for it, that is what you were charged for P&P.
So how can you claim you were overcharged ?
I know it cost them less than they charged you but that is a different story

paulineb_2

Ive been overcharged for postage on more than one occasion, but having sold things on ebay, I also need to pay for package and posting, time to go to the post office which is about a mile away and factor in the cost of getting there and back.

I actually generally take a bit of a hit when I sell on ebay as I usually set my p and p fees at about £3.50 and it costs up to £4.50 to send small parcels recorded delivery.

Ive messaged sellers when Ive been massively overcharged and I have been on occasion, but an extra £1.20 to cover the time and expense of someone going to post something, I dont think thats excessive at all.

Its also very possible that the envelope cost more than 20p, costs can vary considerably from shop to shop.

paulineb_2

As a ps to my above post, when I have been overcharged for postage Ive never asked for a refund (and I mean about 4 or 5 pounds more than it cost to post), Ive just asked why the costs were so high

However as a seller, sometimes you need to estimate what your costs will be when putting a price on, because you dont always know what its going to cost until you get to the post office.

theianfox

Sellers also lose 3% of the overall payment to Paypal, in addition to the 10% charged by eBay for the auction.

ballisticbrian

When you buy something with ***free P&P***, do you receive the item, and check what they paid, and :eek:"OMG - THEY HAVE UNDERCHARGED ME £2.60!!!":eek: then rush to log in to "PAYPAL" and send them the difference in cash???


Or... do you consider the free P&P was part of the deal?

This_Year

paulineb wrote: »

However as a seller, sometimes you need to estimate what your costs will be when putting a price on, because you dont always know what its going to cost until you get to the post office.

Sorry, I don't agree. You can measure and weigh your item at home [if possible in the packaging that you will use] before even listing it so you can calculate the postage costs. Everyone will have scales at home, may not be to the same accuracy as the Post Office but you'll have a fairly good idea.

Never estimate postage, it will bite you on the bum if you get it wrong.

bellagio_2

pretty standard imo - as said you knew the cost when you bid, pretty fair price to me and unreasonable to go asking for £1.20 back

paulineb_2

This_Year wrote: »

Sorry, I don't agree. You can measure and weigh your item at home [if possible in the packaging that you will use] before even listing it so you can calculate the postage costs. Everyone will have scales at home, may not be to the same accuracy as the Post Office but you'll have a fairly good idea.

Never estimate postage, it will bite you on the bum if you get it wrong.

Ive actually never got it that wrong. I do tend to give people a bit of a postage discount as I said above. Also, the cost of posting parcels and packets recently went up as well and yes you can look that up, but it costs more to send something now that it did a couple of years back.

Which I appreciate when Im buying something from someone. I dont tend to send heavy parcels to people, the only stuff I sell on ebay is old fitness clothing (particularly Zumbawear) and the occasional other bits here and there, I charity shop more than I sell

But I appreciate the point you are making. I do have scales, electronic ones, so the next time I list something I'll weigh it first.

bxboards

When you bid on the item, the delivery charge will have been clearly shown, and when you bought the item, according to Ebay 'you will enter a legally binding contract..you're responsible for reading the full item listing..'

You paid exactly the price you agreed at the time of the bid, and had the item delivered for the price you agreed.

You were not over-charged.
You are a penny pincher, and the sort of Ebayer who IMHO should not be allowed to buy.

I hope the buyer takes advantage of the new 'report buyer' link where your unreasonable behaviour and demands will be monitored by Ebay and sanctioned.