Vent - Vue Cinema allocated seating

Jennifer_Jane

Another disappointment from Vue. First of all we used to go every Tuesday evening (and we went to be sociable to each other, so we could share something, have a chat about it afterwards, and a cup of tea before).

Now the films are awful (not Vue's fault, I guess), but are far too loud, we take ear plugs! We have complained, but had a huge runaround and denial of responsibility (not our fault, guv), then they brought in the VIP seats, so that there was a gap of two empty rows thus putting pressure on the standard.

Seat prices have risen and risen, and now allocated seating. It's not just the phone users, but also the "pigs at the trough" - can you really not go for two hours without eating - paper rustling, and even one couple who brought in fish and chips. It's a horrible experience now.

So we no longer go. The really super films will still get an audience, but otherwise the Vue business model will surely see them going out of business sooner rather than later. And bear in mind I had to drive 11 miles to get to them. Very foolish.

aileth

I haven't been to the cinema in a while, but one of the occasions I remember going with allocated seating, I got into the screen to find a man sat in my seat. We both had tickets for that seat. I had to trudge back to the booking area to ask them whether they planned for me to sit on his lap! They were very good about it, but I want a cinema not a dating service

System

Vue have actually replied to my complaint very quickly. True the response basically says get stuffed, but still they replied within 12 hours!

Apparently its down to "customer feedback".

Jsameds

goater78 wrote: »

Vue have actually replied to my complaint very quickly. True the response basically says get stuffed, but still they replied within 12 hours!

Apparently its down to "customer feedback".

Protest with your wallet and don't go back.

On another note, we have a locally run cinema. The seats are a little uncomfortable, but it's only £3.50 on Sundays and Mondays, and they don't mind you bringing your own sweets/drinks in etc. Brought a bottle of red in last time

Certainly beats £15+ per person (Ticket, drink and snack) at a regular cinema.

System

Jsameds wrote: »

Protest with your wallet and don't go back.

On another note, we have a locally run cinema. The seats are a little uncomfortable, but it's only £3.50 on Sundays and Mondays, and they don't mind you bringing your own sweets/drinks in etc. Brought a bottle of red in last time

Certainly beats £15+ per person (Ticket, drink and snack) at a regular cinema.

Yes I'm not going back. I'll stick with the AMC or odeon in manchester which are cheaper and don't offer allocated seating!

Azari

duchy wrote: »

Best avoid Odeon as well as they also have allocated seating

Not the ones I know.

MamaMoo_2

The_One_Who wrote: »

^ A friend likes allocated seating (and at the cinema he uses it is always allocated) because he's found a seat that he loves, for distance from screen, sound, access, etc.

Personally, I prefer to choose when I enter, but I always expect cinemas to allocate seats if they are expecting a busy showing.

Is your friend Sheldon Cooper, by any chance?

The_One_Who

MamaMoo wrote: »

Is your friend Sheldon Cooper, by any chance?

Ha! No, but at times he can be just as obsessive.

katiejones

Cineworld Northampton. I book online, choose my seat and get online discount. Job done xx

miss_scrooge

I only go to the cinema when it's free nowadays had allocated seat in vue 2nd to last time I went because sat in the staffs seat didn't say staff on it.It was a seat all by itself with a big gap then other seats.Staff told me to get out her seat I was looking at the back hoping a seat was there less noise and don't have to crane neck I'm short so big screen cranes my neck.She pointed to a seat next to a bloke had to sit there was packed woman next to me was dancing to music in seat annoying good film though.