Orange Premier Customer?

Suffolksim

Shame you deleted your question, I've just had a call offering what I assume is the same upgrade as you've been offered. Just wanted to check it's kosher - I take it that it is?

ZhugeEX

Suffolksim wrote: »

Shame you deleted your question, I've just had a call offering what I assume is the same upgrade as you've been offered. Just wanted to check it's kosher - I take it that it is?

We don't know.... because he deleted all his posts.

If you can answer the following i'll be very grateful.

-Current tariff (Mins/texts/data)
-Current price per month?
-New 4G tariff/contract length
-New phone and mins/texts/data
-What is Orange premier customer
-Did the guy on the phone mention 4G or EE4G
-What did he say would carry over

Suffolksim

The guy said he was calling from Orange and they were going to send me a 4G Sim for my phone and upgrade me to Orange Premier customer. Never mentioned EE, just said I would have 4G service (in fact it's not available where I live anyway, so little benefit to me) and a better signal. My phone does say EE is the network used in the top left corner though, has done from the start.

I have an iPhone 5 on the £36 per month tariff, which I started as a new Orange customer via Phones4U in February. 24 month contract, unlimited minutes & texts and 1G data.

He did say I would get a new contract because it's 4G, but the term remains the same (so it will end on the same date as before), same monthly cost, same package, capped cost so long as I don't call premium rate or international (which I don't).

He said there were various benefits to being a premier customer such as Orange clone phone, dedicated customer service line....can't recall what else. I asked why I was being offered it, he said because I have one of the higher tariffs, pay by DD, basically never bother them. I asked what the catch was, he said there isn't one...

I'll have a good read of the paperwork before I use the new SIM.

ZhugeEX

Suffolksim wrote: »

The guy said he was calling from Orange and they were going to send me a 4G Sim for my phone and upgrade me to Orange Premier customer. Never mentioned EE, just said I would have 4G service (in fact it's not available where I live anyway, so little benefit to me) and a better signal. My phone does say EE is the network used in the top left corner though, has done from the start.

I have an iPhone 5 on the £36 per month tariff, which I started as a new Orange customer via Phones4U in February. 24 month contract, unlimited minutes & texts and 1G data.

He did say I would get a new contract because it's 4G, but the term remains the same (so it will end on the same date as before), same monthly cost, same package, capped cost so long as I don't call premium rate or international (which I don't).

He said there were various benefits to being a premier customer such as Orange clone phone, dedicated customer service line....can't recall what else. I asked why I was being offered it, he said because I have one of the higher tariffs, pay by DD, basically never bother them. I asked what the catch was, he said there isn't one...

I'll have a good read of the paperwork before I use the new SIM.

He's right.... but also wrong. Hopefully my explanation makes sense.

-Orange do not do 4G. The network that does 4G is officially called EE4G. So all your paperwork and communication will have nothing to do with Orange anymore. It will all be from EE4G (they're owned by the same company but not exactly Orange). So a bit misleading calling it Orange.

-Signal will be the same, unless you're in a 4G area of course, then you'll get 4G services.

-He is correct that you will stay on your current price plan and tariff of unlimited minutes/unlimited texts and 1GB data. This is known as the double data deal that existing customers can get. New customers would only get 500mb. The data is capped and the minutes/texts are unlimited so that makes sense that only intl / premium rate would be charged.

-You got your contract in feb. so it has been 3 months. EE4G do contracts for existing customers at either 18,21 or 24 months. I guess he has put you on the 21 month one (because 21+3=24 months) so your contract will end at the same time it was supposed to.

-The dedicated customer service is kind of a half truth. It's a different team... but the same for anyone on EE4G. Orange Clone phone is actually called "EE Clone phone". It allows you to back up your phone data to the cloud. One customer was told it was insurance but it's not. That aspect costs £6pm or something.

-He's correct, there is no catch. But some of the things he's told you are wrong. Like you're now on EE4G, not Orange etc... And you're not an Orange premier customer, your're an EE4G customer and any T-Mobile/Orange customer can get the exact same deal just by ringing up.

But with that being said it's a good deal, esp since you're paying the same and now get 4G access. So yep. good deal.

If the guy who originally made this thread had posted what you posted above, i and everyone else would be happy because we could just post this exact post and everything would be cleared up. Instead he was vague and deleted all his posts... idiot.

Suffolksim

Great, thanks for your help. When things sound too good to be true they generally are, but this time looks like I've been over-cynical

He definitely kept saying Orange - I wonder why, I'd have been happy to move to EE so long as nothing changes, so no need not to be up front about it.

You're right, it is a 21 month contract he specified.

Thanks again

ZhugeEX

Suffolksim wrote: »

Great, thanks for your help. When things sound too good to be true they generally are, but this time looks like I've been over-cynical

He definitely kept saying Orange - I wonder why, I'd have been happy to move to EE so long as nothing changes, so no need not to be up front about it.

You're right, it is a 21 month contract he specified.

Thanks again

No idea, i guess it's due to the fact people have that brand recognition with Orange/T-Mobile compared to EE4G.

But yeh, good deal.