Add your feedback on energy supplier Flow

Hockeynut

Hardly had a word from Flow since I did the switch last March (16), which is fine with me. The statements were all online and the switch to them was smooth.

When I called them to check whether I was in arrears or anything it was all good, they were very helpful.

That said, they aren't competitive enough for me now, so I'm looking around at the moment.

billh65

As I understand it, even though new meters will be 'smart' enabled in the future, you can still request that they are disabled if you prefer (i.e not smart)

AbbieCadabra

does anyone know how flow are for refunds after leaving? we're due to switch in a couple of weeks & if I leave our next direct debit to go through next week, i'm estimating that we'll be nearly £70 in credit after our final bill (the DD payment is £77). we'll still be in credit (probably about £10) after our bill for April even if i don't cancel the DD, but if I cancel the DD now will it cause an issue for the switch?

AbbieCadabra

AbbieCadabra wrote: »

does anyone know how flow are for refunds after leaving? we're due to switch in a couple of weeks & if I leave our next direct debit to go through next week, i'm estimating that we'll be nearly £70 in credit after our final bill (the DD payment is £77). we'll still be in credit (probably about £10) after our bill for April even if i don't cancel the DD, but if I cancel the DD now will it cause an issue for the switch?

just for info - I rang flow to query this & was told that there must be an active DD on the account for the switch to go ahead. any refund would be sent by bacs, up to 14 days after final reads received/verified.

I had emailed with the same query in the meantime, but rang as no reply after a few days. email reply was eventually received & advised the opposite! it said that they'd cancel DD due end of the month as already in credit.

they didn't cancel the DD as advised in email & our final bill is still to be produced.

Scatty1

I changed to Flow at the beginning of May. They have yet to add my meter readings I provided on May 30th as apparently the "National database is currently updating and my readings cannot be validated"
This takes at least 10 days...... Seriously????? Are they having a laugh??????
Also requested that my DD be taken on 2nd monthly (purely for my convenience) It took them 7 days to reply, and then said they couldn't do it unless I emailed their payments department, as due to data protection, my request via the 'contact us' link on my account home page is not classed as "being from me"
Not sure I have much faith in these guys and am beginning to regret my move to them......����

AbbieCadabra

5 weeks after switching & we have our final bill from Flow, over £100 refund due, hopefully within the stated 14 days!

SimonHea

I've applied to switch FROM Flow to Affect as it would save me £106 per year. A couple of days after applying to make the switch I got a call from Flow effectively offering to match Affect's rates, they said they had just bought out new rates but doing a comparison just now the best rate I can get from Flow is the one I'm on already. It seems they have 'special' customer retention rates. My change to Affect is going ahead as I don't like companies who only wheel out their best rates when you threaten to move!

ScoobyZ

AbbieCadabra wrote: »

5 weeks after switching & we have our final bill from Flow, over £100 refund due, hopefully within the stated 14 days!

Same here. 5 weeks and got my bill yesterday.

mgrowe

flagstones wrote: »

I was thinking about switching to Flow but when I asked them, they said they don't support the Feed in Tariff - we have solar panels.

Would be great to have a bit more info in the comparisons.

You don't have to move the feed in tariff you can just move your electric/gas supplier and leave the tariff with your existing supplier (I have done this). They are separate

mgrowe

I moved recently to Flow from SSE.

Move went very smoothly from the Flow end and all went through as planned.

I like the online account with Flow and their emails about the move were good. Should save me about £300 a year as well.

Still waiting for my refund from SSE though. Main reason I moved was how bad SSE were at customer service.