Add your feedback on energy supplier Flow

katejo

Flow is a possible for me. Do they put pressure on you to switch to Smart Meters? I want to avoid that.

stevegrass777

katejo wrote: »

Flow is a possible for me. Do they put pressure on you to switch to Smart Meters? I want to avoid that.

My farther hasn't had any requests for a change of meter upto now.
He has been with them about 9 months I think.

gjs1701

katejo wrote: »

Flow is a possible for me. Do they put pressure on you to switch to Smart Meters? I want to avoid that.

No. I've never had any mention of a smart meter from Flow.

Susan1942

I filled in all the necessary information to transfer my energy. I have not received an email or any confirmation from them Is this ok Sue

topicalcat

katejo wrote: »

Flow is a possible for me. Do they put pressure on you to switch to Smart Meters? I want to avoid that.

Have been with them for 2 years now. No mention or pressure to have a smart meter as yet and like you I do not want one. This is only a delay to the inevitable as we will all have to have one in the next year or two.

2010

topicalcat wrote: »

Have been with them for 2 years now. No mention or pressure to have a smart meter as yet and like you I do not want one. This is only a delay to the inevitable as we will all have to have one in the next year or two.

3. Smart meters are optional
While energy suppliers are obliged to
offer smart meters to everyone by 2020
you don’t have to accept one if you don’t
want one. In the future, smart meters will
be the only option available to replace old
meters.

https://www.citizensadvice.org.uk/Global/Public/Campaigns/meb/MEB-SmartTopTen.pdf

[Deleted User]

@Susan1942
I have just check my sign up emails from CEC and Flow, and the time gap was 1 working day between CEC emailing to say the switch was in progress and Flow emailing a thank you for switching.
So might be worth checking your SPAM folders first and then contact Flow if the emails aren't there.

Susan1942

Thanks for that. I called them this morning and they tell me that the change over will occur on 14th November.
So all is in hand. I will check my Spam filter now Thanks Sue

Susan1942

Nothing in the SPAM filter but thanks for the suggestion Sue

telonexpert

I don't recall any issues when joining Flow, but my memory isn't that reliable. However, I have just moved house and did not stay with Flow. Although I went through the advertised process for termination, I got a "request from another energy supplier to transfer your supply to them" email two days later. When I responded to say I was leaving, not switching away, a reply came back to say they had no record. I was able to prove otherwise, but heard no more, so tried an on-line chat. This requires input of account number, and they promptly asked for the account number that I had just entered! They could see an "end of tenancy" flag on my account and said it would take 6 to 8 weeks to sort out, due to high volumes. They owe me £230. Flow is not for customers with a cash flow problem. Luckily I can afford to take it on the chin.