FREE SKy+ and installation + no monthly charge

cook!e

OGB03 wrote: »

I got Sky+ installed for free for £49 yesterday after following the advice from a member of another forum. I was advised to email Sky and not call the customer service department.

The OP said that the first email will always come back with a computer generated standard reply and to email again asking for a personal response addressing the points made in the complaint of the first email. After this you should get a phone call from the Cancellations Department and if you explain what the problem is and ask them to answer your questions with regard to your complaint you are usually offered Sky+ for £49.

I made up my email templates in advance and gave it a try. Email 1 was sent on Tuesday and I received a response on Wednesday. Email 2 was sent on Thursday and I received the phonecall on Thursday night. They came yesterday (1 week later) and I'm one very happy camper. Plus I'll own the equipment after 12 months as opposed to with Virgin where it'll never be mine.

In my emails of complaint, I asked Sky to address the issue of what they do to 'retain' customers who threaten to cancel, (ie £49 for Sky+) and why they don't employ good practices in keeping existing customers happy. I didn't ask for the offer or mention any promotions that are available, and more importantly, I clearly stated that I had no intention of wanting to cancel - yet... (Those who have done that seemed to get nowhere )

I can't say it'll work for everyone, and some people have managed to get the same thing by phoning Sky and threatening to cancel, but this has worked for quite a few people including myself, and we didn't have to pick the phone up once!!!! :T

I tried canceling a number of moths ago to get a Sky+ and got nowhere. Could you PM me a copy of the email you sent to Sky.

Thanks in advance
cook!e

Jockanory

Rang sky tonight and said that my standard sky box was on the point of packing up but had been offered a 2nd hand sky + one for £50 but wanted to know what i had to do to get it working,customer services discussed options with me and put me through to sales,who told me that i had an offer on my account for sky + for £49 with free installation,so why would i want a 2nd hand one?,signed up and they are coming on saturday.
Don't know what the truth about my account is but i got what i wanted!!!:beer:

happy72_2

Our sky box has been playing up for some time now, so finally decided to phone sky to cancel, have to say my children were not very happy. Told them we wanted to cancel as our box was getting very tempremental and couldn't afford a new one at the moment. They asked if we would consider upgrading to sky+, my husband told them " not if it meant spending anymore money" we pay them £38 a month now. They said, "no it wouldn't cost us anything as we had been good customers and had never had a call out" my husband made him repeat it free brand new sky+ box and free installation.:rotfl: It was installed 3 days later, had it 2 days now and its brill and best of all my children are still talking to me :j :j

Woodyrocks

Has anyone else found that Sky never actually take £15 out for the basic package via DD. Last month they took £18.30 and this month they have taken out £17

Fortyfoot

I have an old sky box and canceled in May this year. Rang tonight and got Sky+ for £49 after saying I wanted Sky sports. Installing on Tuesday next week.

Tel Number - 0150 6421 825

Fortyfoot
:beer:

OGB03

Hello

For all those enquiring about the templates that I used, please see post #2455 in this thread for full details: http://forums.moneysavingexpert.com/....html?t=115125

Good luck and let me know how you get on.

Woodyrocks

Following on from my post above, just phoned sky and it seems the deal we all signed up to in June for £15 has indeed been increased by £2. So, incase anyone else thought they had missed something along the way, as I did, it seems we did!

Browntoa

@ peppypowers you earn from this so

http://forums.moneysavingexpert.com/showthread.html?t=305655

ADVERTISING

This site is free from advertising. Posts on any board considered to be advertising goods, services and/or companies will be removed. We also do not allow advertising via PM

Examples of this can include anything from a specific sales post or a link to your own website in which you attempt to sell something to someone offering their holiday home to forum members. Unfortunately we cannot allow any advertising of any description no matter how honourable the intention.

This includes the Referrals Board (see below).

If you think you have a genuinely good deal please contact a Board Guide for the board you’d like to post it on. If they agree with you they’ll contact the MSE Team and it will be considered. Any final decision will be that of the MSE Team. Please do not question the response with the Board Guide.

and

PERSONAL DETAILS AND THE OFFERING OF ITEMS FOR SALE/TRADE/EXCHANGE/SWAP/GIFTS

Please refrain from requesting the exchange of personal details either on the forum, via PM or email; particularly for the purposes of selling/trading/exchanging/swapping or giving as gifts. This includes posting links to your ebay auctions, or other forms of advertising.

If someone appears to be selling items on the board it may be deleted by the board guides/forum team. The aim is to protect site users as however honourable the intention, your safety is paramount.

and

REFERRAL POSTS

Posts from which site users gain are permitted only on the Referrers Board. This includes links to rpoints etc threads. Any posted elsewhere will be moved to the Referrers Board. Links to the referrals board from the main forums are not allowed.

This also includes members saying "Please PM me for code" or "check my post on referrers". The overriding rule is that no advertising is allowed on the main forums.

jondcrompton

Hi I have 2 vouchers for Free Sky plus for new sky customers. it is all handled by sky direct you just need to use the code i have. I want no money for the codes. ( I also get a free upgrade to sky plus if you take the offer ).
To make you fully aware: Iit will only cost £30 for set up. and your weekly subscription between £17-40ish depending on the tv channles wanted( 12 month contract ) this offer saves you £210 in total. please send me a mesage if you are interested.
jon_d_crompton@hotmail.com

emweaver

jondcrompton wrote: »

Hi I have 2 vouchers for Free Sky plus for new sky customers. it is all handled by sky direct you just need to use the code i have. I want no money for the codes. ( I also get a free upgrade to sky plus if you take the offer ).
To make you fully aware: Iit will only cost £30 for set up. and your weekly subscription between £17-40ish depending on the tv channles wanted( 12 month contract ) this offer saves you £210 in total. please send me a mesage if you are interested.
[EMAIL="jon_d_crompton@hotmail.com"]jon_d_crompton@hotmail.com[/EMAIL]

if i was id remove your email address as people could use it for spam etc and im sure its against site rules