FREE SKy+ and installation + no monthly charge

sam_jm

does anyone know if i order online, can i choose the shop/installer who installs it or is it simply by postcode.

deanos

sam_jm wrote: »

does anyone know if i order online, can i choose the shop/installer who installs it or is it simply by postcode.

If you buy from Sky it will be supplied from them and installed by them or a contractor, you have no choice.

If you want a local shop to do it you will have to buy through them.

marbella

I have the full sky package (movies, sport and everything else) and I just rang to sky to ask if I could upgrade to sky+ and multiroom. I was told there was a monthly charge of £10 for multiroom, which is ok with me, but I would have to pay £99 for the sky+ box. When I said that I assumed you could get it for £49 I was told that this would be a reconditioned unit and would not come with a full years cover. I don't want a second hand unit so should I threaten to cancel or is there a number I could ring to discuss this. Thanks for any advice.

Red_Man_2

Threaten to cancel.

ckerrd

When I originally ordered from Sky the guy they sent round, on his own, said he could no install the dish and so he went away. I had to organise my own installation with another company. Cost the same as directly from Sky. I wonder if I go for Sky's offer I will end up going through the same process again!

all_in_all

I received the same offer from sky, Free reburb box, free install and no monthly fee sky + fee. I was also offered £30 credit and 3 months @ 1/2 price by the sales team as I had been a customer of sky previously for over 12 months and cancelled due to direct debit issue (Sky taking more than was due / billing me for wrong package.

This was back in late may. In July my account was direct debited £7.22, given the deal I was on I should have received my 1st charge in September £7.50 for 1st three month which £30 would have covered.

Called up to query why and spoke to an agent in India who told me the deal which had me re-join sky according to their records was 10% for 3 months and a £25 credit to my sky account, a loss of £5 plus 120% over three months, I was livid and requested to cancel stating that as per the sales of goods act 1979, the goods were not as described therefore I was rejecting my being a customer of theirs . Bear in mind I called at 8.15am I was told that the cancellations dept was open at 8.30am so I kept the operator on the phone for a further 15 minutes requesting that he refunded the charge immediately yet he could not grasp this.

8.30am came and I was transferred to retentions, explained the situation again, quoting the act. I was then told to write in as the agent said he did not have the power to action my disconnection request even though I was not in contract, and the fact that I was validly exercising my statutory rights. I request to speak to a supervisor / manager and the agent refused saying 'he deals with calls like mine all the time and that he didn't feel that my call should be escalated' I reply saying that this was not his decision to take and asked him if he was refusing to let me speak to a senior member of staff so I took his name 'Alastair' after which point he terminated the call.

This call took place on my way to work. Picture a heated conversation by a young man on his mobile at the bus stop then on the bus, then asking the driver for a pen to note down details on a Monday. Thanks God for snt0870 or that call would have cost me onward and upwards of £40 to be unhung up on. I later called back and spoke to other advisors and then a manager in retention who was unhelpful.

Anyway I am a customer service pro and finance savvy (current role) so I told abbey to snatch back my money from Sky (File an indemnity claim) so the money was back the next working day and also cancelled by direct debit.

They then sent me a revised bill of 18.38 non dd payment stating I need to pay this by 23rd August to avoid further charges.

I googled sky complaints and read a blog of an individual who had got success by emailing the CEO direct and I emulated this calling sky again to request the id numbers of all the people I'd spoke with regards to the enquiry, document and sent the following off:

To Whom it may Concern

As per my conversation on the 30th July with the retention T/M, I am
repeating my request for the immediate termination of my sky services as
well as the credit of £18.76 to my account to balance the invoice amount
generated by yourselves in error on the 9th August.

This is because when I originally agreed to return to sky during the call
made to me by the sales team, I was informed by the agent that I would
receive three months at half price (£7.50 Between May 28th-August 28th as
well as a £30 pounds credit applied to the account in addition to the
discount), the deal that was actually applied was the first 3 months at 10%
and a £25 credit. The first bill I should have received would have been the
September bill of 7.50. This is as per the call made to me by agent id:
7ad79 on May 28th at 15:15pm.


As what I was promised versus what was actioned contradict each other, this
as per the Sales of Goods Acts 1979 means that the goods agreed are not as
described and I am entitled to terminate my agreement owing nothing as the
credit deal that was agreed would have paid up until this point.

I am absolutely appalled by the customer service received particularly the
conversation on 30th July @ 8.52am taken by an individual named Alastair
(retentions team) id no: 7an11 , his approach to customer services was in
blatant breach of all Service Level Agreements that Sky call centres usually
abide by. He was verbally abusive, disrespectful and proceeded to hang up on
me after refusing to transfer me to any senior members of staff on the basis
he did not feel the call should be escalated even though I repeated told him
this was not his call to make, he then hung up on me stating that I was
welcome to redial but he would not transfer me to a senior member of staff.

Later on that day I then spoke to an individual claiming to be the
Turnaround/Retention manager. He alleged that as the manager did he not have
the power to terminate my services even though I explained that he was
breaking the law by continuing to have me bound to a service I never agreed
to. There is no documentation, simply the verbal authorisation on the basis
of the aforementioned agreement which has not been followed through. This
was the call associated with the note made on 30th July at 20:02pm by
agent with id : jna23

I would request that the aforementioned calls are all listened to inform the
ongoing situation.


If this situation is not resolved on or before Friday 18th August. I will be
escalating matters legally, regarding the gross misconduct, negligence,
fraudulent act of taking unauthorised payments and the undue stress caused
as a result of this ongoing matter.

I look forward to hearing from you via an email response to this address.
I then received the following reply:

Thank you for your recent email, addressed to James Murdoch, which has been passed for my attention.

We note your comments and confirm that under the circumstances we have arranged for the outstanding balance to be cleared and can confirm the account has been cancelled with immediate effect.

We are sorry our service has not lived up to the high standards that all our customers deserve.

Should you require any further assistance in regards to this matter, please do not hesitate to contact us directly at the address above.

Kind Regards





Sky Customer Care





So in closing if you do signup ask for any special deals associated in writing to avoid nightmares like mine.

Saeed

I record conversations now using my Sony K750i so I can't be messed around like you have all_in_all, my time is more precious than messing about with these jokers....it's OK for them as it's their job and they get a rentention bonus for each customer they lie into keeping the service. Hope you get it sorted .

clkaz

I canceled my subscription some years ago now, and have been viewing only free channels for a few years now, would I be able to get £85 cashback if I went through Quidco?? I would really appreciate answers ASAP,

Thanx in advance for every1 who replies to my question

Lost_Prophet_2

I had Sky Digital from when it first became available in around 1997/8 and was a subscriber of the top package (with movies and sport) for approx 5 years until 2003. I have not had any sky package since but I am thinking about returning to them with a TV, phone and broadband package but the girlfriend wants Sky+ too.

Does anyone know if it's worth haggling for a cheap deal on the Sky+ on the basis that I am a previous customer even though it was quite a while ago. I am loathed to pay £99 for a box plus £30 installation for something I don't expect we'll really use all that much.

pingu

Hi
i had my sky+ installed this afternoon its a PACE box 80 gb how you know if its PVR3?

thanks