FREE SKy+ and installation + no monthly charge

Angel-Delight_2

I had my Sky+ installed yesterday - Pace PVR3. I made sure to ask for one when the engineer called to say what time he would be round

Only thing was, he said that he couldn't hook up my old Sky Digibox to one of the bedrooms on that day cos sometimes they get auditors come round and if they see that he's put in extra cables, he'll get in trouble for doing work he's not supposed to. He lives in my town though so he left his number and said to call him to arrange another time he can come do it when he's off duty.

Said it would cost about £40 cos he'd have to put in a phone line as well. Apparently, he said, Sky only give you a certain amount of free channels now unless you have a phone line connected to the box - it's been about a month since this came in. Not sure how true that is so I'm getting my neighbour to check it out as he installs satellite equipment and will be able to find out for sure.

Dips

What is the email address for the Customer Care Escalation Department or is it best just to email James Murdoch?

SallyUK

Anytime I've sent them an email, it's been a complete waste of time!

I wrote and complained that there were plenty of offers available for new customers, but never anything for the loyal, long-term customers who had been with them for a number of years. I also explained that I was no longer at home as often to be able to watch as many channels as I could before and also that there were so many repearts being shown, that I didn't think it was worth me paying £53.50 per month, plus having to pay extra to watching Films on Box Office and anything else extra!

All they do is reply by asking you to ring them on the usual customer service number or when pushed for an email reply, this is what was sent to me:



Dear *******

Thank you for your email, addressed to James Murdoch, which has been passed for my attention.
I note your comments regarding promotional offers and I welcome this opportunity to clarify our position.
Regrettably, I can't comment on circumstances surrounding any other customer, however, our principal commitment is undoubtedly to our loyal existing subscribers and to provide them with the best possible quality of entertainment and the newest range of innovations, whilst ensuring value for money in their monthly subscription charge. We do care a great deal about our subscribers needs and wants, endeavouring to meet these requirements wherever possible.

However, we as a business have to make commercial decisions concerning the services we deliver to subscribers and the price we consider appropriate for those services.

Should you require any further assistance in regards to this matter, please do not hesitate to contact me directly.

Huh! Absolute waste of time. I've even had numerous emails sent to me after she sent this - all advertising junk!

Not only that, they've now sent me three letters telling me that my warranty on my box has expired!!!

Completely disillusioned with them at the moment, I'm afraid.

porridge

Dips wrote: »

What is the email address for the Customer Care Escalation Department or is it best just to email James Murdoch?

I agree with Sally re James Murdoch/escalations Dept being a waste of time, quite frankly they are no help and a little bit rude in my opinion.

Dpk

Tried the email approach when I missed my offers - was waste of time
Said they contact customers with offers when they are suitable!!

Ragtimeplayer

I read this thread about 3 weeks ago and thought I would ring Sky up to see what they could offer me as I am on the £21 package and haven't had any money off of freebies for a while.

They didn't offer me anything so in a fit of pique, I cancelled and gave them 30 days notice.

Hubby wasn't pleased but I said don't worry, they will ring me back eventually with a better deal

Nine days to cutoff and I received a call today from a nice Sky lady

She asked why I had cancelled and I said we couldn't afford it, was offered Sky+ box and installation for free and the engineer is also going to look at the dish as our signal disappears when it rains.

I was quite happy with that but thought I would push her a little further...

She said there weren't any discounts available at the moment but she could credit my account with £25 :rotfl:

So, Free Sky+, Free installation and Free £25 credit just for holding my nerve

nettles

I called on Wednesday and was offered £49 new sky+ box with £60 installation fee. Apparently this offer has been on my account since 2005??? I didn't go through to cancellations though, cos I am scared they would just say well we don't get much out of you (£15 per month) so its not worth offering anything to keep you with us!

I told her I would think about it but there is no way I am paying £60 for installation.

Dips

Got the same standard email back from them. Pretty useless really.

skintmostofthetime

This could've been cut much MUCH shorter if everybody had seen the little `+' sign in the first place !!!! Doh!

chezmonster

I had my sky+ fitted yesterday. I am a very happy bunny.