MSE News: Thousands of Santander mortgage holders could get payouts after blunder

TheMightySwordfish

Two_steps_forward... wrote: »

Eh? Youv'e lost me there.

speclet, been and gone again.

mac24

For anyone interested,a good place to start in finding out what was going on in December 2008 and what kind of deals were available at the time is this very forum. Page 1825 and onwards should do it.

almond

Two_steps_forward... wrote: »

Almond, have you got the PDF yet or do you want me to send it to you?

will check later thanks

TheMightySwordfish

Just had another letter from them.

*Quote*

I wrote to you recently acknowledging receipt of your complaint.
I am sorry it is taking longer than originally thought to investigate the issue and I would like to apologise for the delay and take this opportunity to thank you for your patience.
Your complaint is currently being investigated by a specialist team who will be in contact with you shortly to discuss your concerns in more detail.
If for any reason we are unable to conclude our investigation over the next four weeks, we will contact you again to update you on our progress.


They sound a little busy.

almond

Two_steps_forward... wrote: »

Yes, but it sounds quite promising don't you think?

Busier than they expected I reckon! Funny that they send the forms out second class, (ours took ten days), then soon enough send another letter asking for the form back, then say they are taking longer than expected.

Anyone else think they creating an audit trail, made to look good if you look back at it?

or just playing daft, I got this letter with the one where is your complaints form,

TheMightySwordfish

Two_steps_forward... wrote: »

Yes, but it sounds quite promising don't you think?

Busier than they expected I reckon! Funny that they send the forms out second class, (ours took ten days), then soon enough send another letter asking for the form back, then say they are taking longer than expected.

Anyone else think they creating an audit trail, made to look good if you look back at it?

Looks like a "Thank you for holding" message

TheMightySwordfish

Direct link http://www.watchmywallet.co.uk/news/2013/april/santander-to-pay-compensation-to-abbey-national-mortgage-customers/

mac24

Found this on a mortgage website.I guess the highlighted bit is the kind of deals that are most affected by this.


"The duration of the penalty period varies from mortgage to mortgage, though a great many products have no early redemption charges whatsoever. There is frequently a trade-off between getting a competitive interest rate for a lengthy fixed or discounted period and making yourself vulnerable to early redemption charges. Sometimes, however, there is an overhang, where the redemption period extends beyond the introductory offer. Where there are 'extended' redemption penalties, you can be tied in to paying the uncompetitive Standard Variable Rate (SVR) for a period of time after the introductory offer period, as the lender seeks to recoup some of the cost of offering you such a competitive rate."

almond

afternoon, I am just wondering if I should send Santander another letter saying I have two mortgages (55k 15K) and second one is on a svr, or should I just wait for my reply from questionnaire , then tell them?

TheMightySwordfish

My personal thought is leave it until you hear from them. They of all people should be able to keep track of who has borrowed what........wait. Oh, dear.

Seriously though, keep hold onto that until they get back to you.