Void warranty due to water damage...

Ralph-y

just re reading your first post, you took it to PC World, THEY sent it to Sony (?)

they should give it you back, your contact is with PC World not with Sony!

Tell PC World that they need to get it back for you or you will add the cost the the small claims case!

Ralph:cool:

FamilyMan

@Real1314 & Ralph,

The £64 charge is just adding insult to injury. At no point when I took the laptop back to PC World did they mention this. On the other hand, even if they had, I still would have gone through with it, because I didn't damage the laptop!

It's just frustrating because not one person at Sony or PC World wants to help, as far as they're concerned it's all my fault (this is the thing that angers me the most, they are saying that I am a liar). That is the thing that they have no sympathy with. All the time I spend talking on the phone or writing letters is a personal cost to me. Paying for the return, paying for someone else to check it, paying for small claims, taking time off to do these things... and all because the laptop failed. I didn't spill water on it, I didn't drop it in the bath, I treated it as I have all my other electronic equipment, but now I'm the one who has to jump through hoops at my own time and cost, whereas they are getting paid all the while, and for what?, to tell me to go away? It's an outrage.

There needs to be an easier way for redress in situations like this.

Regards,

Julian

Ralph-y

Forget Sony you have no contract with them.

yes there should be a easier way to sort things , but unless the retailers want to there is not!

PC World have been taken to court many times by individuals re defects and lost! It is all out there to be found ..... google.

I have know idea how strong your case will be, but you have to do the work yo find out, PC World are relying on you not to!!!!

Ralph:cool:

Jamie_Carter

FamilyMan wrote: »

Hi Jamie,

The whole thing that irks me with this situation is that I have not spilled any liquid on this machine at all. So the issue comes down to that I do not care about any indication of moisture due to their detecting strips. If liquid has got into their machine due to (and I'm quoting what other people have said here) "sweaty hands" or "high humidity", then it simply isn't fit for purpose. I don't see the point of putting the strips in there if they are this sensitive.

Kind regards,

Julian

I think you miss the point. They are using the strips to show miss use. In which case a guarantee would be void, and you would probably have to claim on your household insurance.

If not all of the strips are triggered, then they shouldn't be claiming miss use.

A laptop that has suffered water damage is not unfit for purpose, unless it is advertised as waterproof or water resistant.

Nilrem

The problem is, that it is fairly well known that some companies will use strips that are too sensitive to normal environmental conditions (IE simply taking a device into a warm house from being outside), or place it where it'll get triggered from normal handling (IE sweaty hands holding it up to your ear), and taking that one strip as proof of misuse, without looking at the actual internal ones.

In short whilst they can show misuse, they themselves can be misused by some companies to try and avoid normal repairs!

There have been cases where the strips have been triggered on some phones, before being taken out of the original package (IIRC at least one model of mobile used to have one behind the battery - so you would see it as you went to put the battery in for the first time).

FamilyMan

@Jamie, The point is, I'm not a liar, it hasn't been misused. If the strips have been 'tripped' it was in transportation or normal handling. I believe the laptop failed, then became 'water damaged' in transit. It is unfit for purpose if liquid can get in through the casing under normal conditions, such as handling or transit.

I mentioned this in my very first post, if I had spilled liquid on it I would have claimed under the house insurance. Why should I when I have done nothing wrong?

Regards,

Julian

mcfisco

They sent it to Sony of their own volition, presumably because they don't have the expertise to test and repair the PC
If Sony want to charge £64 to return it to PC World, that's not your issue.
Demand that PC World have it available at the place that you left it so that you can collect it.

FamilyMan

@mcfisco, I agree with this, the problem is talking to PC World is like talking to the wall. They're all very amiable, but, in a very short space of time, normally about a day, they just come back to you and say 'Sorry, there's nothing we can do'. I wouldn't be surprised if there was actually nothing they did do.

Regards,

Julian

FamilyMan

@Nilrem I agree. I see Jamie thanked your post, so hopefully now he understands what my frustration is. No misuse, no baths, no spillages, but now I'm the one with the battle. Hopefully, if need be, I can find other such cases on-line to help my defence. I have just sent a letter off to PC World, stating all kinds of consumer acts on it. If I get a successful outcome, I will post the letter in full here for future reference.

Regards,

Julian

prowla

It is common with expensive IT equipment to leave it for a time after transportation to allow it to acclimatise to the environment. (aka don't switch it on if there might be moisture!)

As far as Sony go, they tried to stiff me on a monitor many years ago which broke whilst under warranty. They eventually did replace it, but I have tended to avoid the brand ever since.