Void warranty due to water damage...

Ralph-y

FamilyMan that site would be a good pace to start to try and find out what was up with your laptop.
I would suspect IMHO that it is not good enough for a company to hide behind a possible warranty issue if the fault could not be related to a water issue.
You need a report as to what has caused the problem

Ralph

FamilyMan

Another update. It's been 2 months since this fiasco first started and I'm just getting static from Sony and nothing from PC World. I'm just going to have to take them to court. What a lousy way to run a business. I'll let you know the outcome of the court-case, which will probably take months more. Do I get to claim for compensation of not having use of the machine in all that time?

Regards,

Julian

bod1467

No. But you may be able to claim (some of) the cost of purchasing a replacement machine to use in the meantime.

FamilyMan

Another update. Firstly, even though I sent a recorded delivery letter to Sony and asked them to reply within 7 days, they have never written to me. That is extremely unprofessional, it's like they don't want a paper trail. Secondly, I did manage to talk to someone from Sony yesterday who gave me some new information. Because Sony won't repair the laptop under warranty because it is water damaged, and I am adamant that I didn't cause it, I said that if water didn't get in there by neglect then it must not be fit for purpose. He then informed me that if I want to go down that route then I will have to deal directly with PC World. So now I am trying to get the machine repaired or replaced via PC World as not fit for purpose. I know a lot of people here have stated how impossible it is to deal with them. A court case is probably still imminent. Whatever the outcome, Sony and PC World won't get a penny out of me in the future

FamilyMan

Additional update. Just got a call from the operations manager of PC World, saying that he has spoken to his General Manager and they agree that there is nothing they can do. My last course of action before taking legal proceedings is to write to PC World Customer Services Head Office in Harlow, I'm pretty sure I can guess the outcome of that. Clowns.

Ralph-y

Before any court action can be taken you will have to build your case. As a part of that case you will probably need a report by an independent expert / source.

There is a laptop repair company who became well known due to the work they did helping customers gain refunds after the 'nvidia defect' manifested it's self.

I have know idea as to if they can help in this case but it might be a place to start.

Ralph:cool:

FamilyMan

Hi Ralph,

Yes, I saw your post previously. But they want £64, just to return the laptop to me. I think that is inequitable. I don't want to spend even more money, or am I going to have to?

Regards,

Julian

Lifeforms

I dont think you have much choice, you need that laptop back to even think of building a case as you will need to disprove what they are saying, especially if they refuse to provide photographs.

To go forward for court action, or even with a letter before action intending to take them/sony/pc world to court you will need to have a report that states water damage is either non-existant, negligible to any original fault, or find the original fault itself.

But should you take that route you would be able to claim costs back including any return costs.

Ralph-y

Have a chat with the guy who runs the forum I mentioned (Still not sure if we are allowed to post names/urls)

as per the post above you need the laptop back,but the return charge is questionable!

You will at some point have to spend £ to sort it out , the small claims court charge.

IMHO you will need some sort of report to prove your case and the laptop is needed for that.
PM me if you wish

Ralph:cool:

real1314

FamilyMan wrote: »

Hi Ralph,

Yes, I saw your post previously. But they want £64, just to return the laptop to me. I think that is inequitable. I don't want to spend even more money, or am I going to have to?

Regards,

Julian

You'll get nowhere if they are the ones holding the only evidence. Swallow the amount of pride you are hanging on to for £64.00 and get it back.
I don't know if it's feasible to go into PC world and ask them to get their technicians to open the machine in front of you to show you the water damage stickers? Take a camera with you if you can get this to happen.
Otherwise it's going to have to be an independent specialist examination - which still needs you to get the laptop back.

No water damage on stickers = force repair
Water damage on stickers = take them to court on your statement of care vs details of courier/packaging used and weather during transportation.

if everything fails, you might fidn you can get a repair done for a reasonable price which would at least mean you have a working laptop for £64 + repair cost?