Tmobile price increase

powerful_Rogue

21Twinkle wrote: »

Received from EE - An admission that they did not follow the rules ?

Thank you for your email.The written notice that was issued in early April 2013 was sent without knowledge of what the actual March RPI figure would be until published on 16 April 2013, however, this increase in charges is not an increase above the published month March RPI figure of 3.3% and does not give the customer a right to cancel. This was a risk that we took as a business as to what figure would be published on 16 April 2013 but that was our risk to take as a business and does not give the customer the right to cancel. As a business we anticipated the RPI figure for March, if it had been lower than expected customers would have been entitled to cancel their contracts but as this is not the case, cancellation of your contract without penalty is declined.As you have reached the end of our escalation process, if you wish to take this matter further you will need to seek external advice.Yours sincerelyJonathan BaillieExecutive Office, EE

:rotfl::rotfl:
Love to see that stand up in court! A multi million pound business that guesses RPI figures - which if guessed incorrectly could cost them hundreds of thousands of pounds in lost business by customers cancelling!

50Twuncle

powerful_Rogue wrote: »

:rotfl::rotfl:
Love to see that stand up in court! A multi million pound business that guesses RPI figures - which if guessed incorrectly could cost them hundreds of thousands of pounds in lost business by customers cancelling!

What should I say in reply to this email ?
Considering that I never mentioned that I wanted to cancel - they appear to be on the back foot now - sending meaningless (general) emails to people !!
I was surprised to hear this admission - which may prove useful for the case against EE ?

ruflonger

21Twinkle wrote: »

Received from EE - An admission that they did not follow the rules ?

The written notice that was issued in early April 2013 was sent without knowledge of what the actual March RPI figure would be until published on 16 April 2013, however, this increase in charges is not an increase above the published month March RPI figure of 3.3% and does not give the customer a right to cancel.

So a customer you receive a letter from T-Mobile saying the monthly plan costs have gone up. They announce to the press in March the price is going up by RPI 3.3%. Customers are up in arms and start to place legitimate cancellation of contracts on the only information they have access too, a published RPI and Customer service telling them this is based on the figures release in February. T-Mobile now have a problem. The letter sent out contains a higher RPI than the one publish RPI in the previous month.What happen now T-Mobile start stating they have speculated on what the RPI was going to be when they send the letter out, one that they and the customers could not check!!

TMobile still have a problem using that strategy. The 'ANY' Terms of service for pay monthly customers joining before 30 October 2012 as the T&C's comes into play because the RPI release in April is still higher that the RPI released in March. The T&C's say - 'increase in Your Price Plan Charge (as a percentage) higher than any increase in the Retail Price Index (also calculated as a percentage) for the 12 months before the month in which We send You Written Notice.
:mad:

nivag1961

21Twinkle wrote: »

Received from EE - An admission that they did not follow the rules ?

Thank you for your email.The written notice that was issued in early April 2013 was sent without knowledge of what the actual March RPI figure would be until published on 16 April 2013, however, this increase in charges is not an increase above the published month March RPI figure of 3.3% and does not give the customer a right to cancel. This was a risk that we took as a business as to what figure would be published on 16 April 2013 but that was our risk to take as a business and does not give the customer the right to cancel. As a business we anticipated the RPI figure for March, if it had been lower than expected customers would have been entitled to cancel their contracts but as this is not the case, cancellation of your contract without penalty is declined.As you have reached the end of our escalation process, if you wish to take this matter further you will need to seek external advice.Yours sincerelyJonathan BaillieExecutive Office, EE

:A
Interesting, but the time frame in which one may cancel is limited and even described as"immediate" by TM. I for example asked to cancel after the letter and before the publication of the March figure. (I asked to cancel on the 7th). Are TM expecting us to cancel or not cancel in a speculative gamble the way they are willing to gamble on the RPI? I suggest not and as one may only make a decision based on facts and the fact is the March figure was not available then cancellation would absolutely be appropriate in the interim period. (4th April to the 16th).

Courts also take a dim view of companies deliberately vaguely dating correspondence for sinister reasons.. 'April 2013' is not a date!

The terms clearly state that TM may rise the prices by RPI to the month prior to the letter. It does not state "T Mobile's best guess as to the RPI".... EVEN if that was a good guess (possibly even informed by insider knowledge!!).

I have just got my PAC code and have to pay £190 cancellation fee. I shall shortly sue T Mobile for that money and this will all get an airing in open court.... for the grand sum of £25... Don't you love county courts??

If you are interested I shall let you know how it goes ... They will settle at last minute on a 'no admission' basis.... or so they think :rotfl::rotfl::rotfl:

d123

That's a good point, the immediacy of termination would meant there is no contract in existence at the time of the eventual release of the following months RPI.

A point I will be making to CISAS if T-Mobile try and use it as a defence. In my case my contract was terminated on the 7th, 9 days before.

shedder101

nivag1961 wrote: »

:A
Interesting, but the time frame in which one may cancel is limited and even described as"immediate" by TM. I for example asked to cancel after the letter and before the publication of the March figure. (I asked to cancel on the 7th). Are TM expecting us to cancel or not cancel in a speculative gamble the way they are willing to gamble on the RPI? I suggest not and as one may only make a decision based on facts and the fact is the March figure was not available then cancellation would absolutely be appropriate in the interim period. (4th April to the 16th).

Courts also take a dim view of companies deliberately vaguely dating correspondence for sinister reasons.. 'April 2013' is not a date!

The terms clearly state that TM may rise the prices by RPI to the month prior to the letter. It does not state "T Mobile's best guess as to the RPI".... EVEN if that was a good guess (possibly even informed by insider knowledge!!).

I have just got my PAC code and have to pay £190 cancellation fee. I shall shortly sue T Mobile for that money and this will all get an airing in open court.... for the grand sum of £25... Don't you love county courts??

If you are interested I shall let you know how it goes ... They will settle at last minute on a 'no admission' basis.... or so they think :rotfl::rotfl::rotfl:

i hope they dont block your phone as they have with me

nivag1961

shedder101 wrote: »

i hope they dont block your phone as they have with me

I am sending the phone back to them. It was not my intention to get a free phone and it would look bad on me in Court if I appeared to profit from the matter.

50Twuncle

In case you do get cut off by EE - Try 7dayshop.com for a bargain SIM - Loaded with 3Gb allowance of data for £11.49 - no registration required - I am going to order one (just in case) - plus I can get my phone unlocked for £10 locally http://www.7dayshop.com/three-3-pay-as-you-go-mobile-broadband-data-ready-to-go-3g-sim-card-3gb?backUrl=L21vYmlsZXMtdGFibGV0cy1lLXJlYWRlcnM/Y2xlYXJhbmNlPSNsaW1pdD1hbGw=&backUrl=L21vYmlsZXMtdGFibGV0cy1lLXJlYWRlcnM/Y2xlYXJhbmNlPSNsaW1pdD1hbGw=

ruflonger

21Twinkle wrote: »

Received from EE - An admission that they did not follow the rules ?

Thank you for your email.The written notice that was issued in early April 2013 was sent without knowledge of what the actual March RPI figure would be until published on 16 April 2013, however, this increase in charges is not an increase above the published month March RPI figure of 3.3% and does not give the customer a right to cancel. This was a risk that we took as a business as to what figure would be published on 16 April 2013 but that was our risk to take as a business and does not give the customer the right to cancel. As a business we anticipated the RPI figure for March, if it had been lower than expected customers would have been entitled to cancel their contracts but as this is not the case, cancellation of your contract without penalty is declined.As you have reached the end of our escalation process, if you wish to take this matter further you will need to seek external advice.Yours sincerely Jonathan Baillie Executive Office, EE

Thinking more about this email response. The RPI was published on April 16, and the requests for immediate termination was before this date. Therefore the request to terminate without penalty immediately must be accepted and T-Mobile could not wait until April 16 to accept the request.

:think:

50Twuncle

ruflonger wrote: »

Thinking more about this email response. The RPI was published on April 16, and the requests for immediate termination was before this date. Therefore the request to terminate without penalty immediately must be accepted and T-Mobile could not wait until April 16 to accept the request.

:think:

That's the problem - I did not request termination - I just want NO PRICE INCREASE! !