Tmobile price increase

shedder101

looks like clutching at a life boat at the moment see which one float's

i have cancelled and left them, its the only way i feel that anything will be done its a put up or shut up moment, i have sent 3 letters 1 recorded and the only way i got a letter from them was to use the PAC code and moved.

they are hoping it will go away, you need to move it forward, if your going go, dont wait the more people wait the stronger the position gets just move and put the ball in there court.

stoney73

shedder101 wrote: »

looks like clutching at a life boat at the moment see which one float's

i have cancelled and left them, its the only way i feel that anything will be done its a put up or shut up moment, i have sent 3 letters 1 recorded and the only way i got a letter from them was to use the PAC code and moved.

they are hoping it will go away, you need to move it forward, if your going go, dont wait the more people wait the stronger the position gets just move and put the ball in there court.

I feel the same, however I have 2 lines with 18 months left on each, its a lot of money to take a chance on:(

tylerdurdenk

stoney73 wrote: »

Might I ask which options you chose after dialling the number? When choosing the t-mobile customer service, and then selecting the cancellation department, I only get the indian call centre which insists they have no ability to transfer me to the executive office.

I have sent 2 letters(via 1st class recorded) aswell as to emails to the executive office, with no response at all apart from automated acknowledgment of receipt of email.

Any ideas?

If you phone the number then don't select any option you get put through to an operator. If you then ask to speak to Mr Swantee you should get put through to the department. Let us know what story you get told.

shedder101

i to had two lines with 12 months on and still did it i have responded to the letter they sent me a copy is on consumeractiongroup.co.uk t mobile price increase page 5 cant post a link sorry

and again it is a diffrent answer again

shedder101

when i called them the attitude was well we havent had any complants, they employ people to judge how much people will moan and what percentage will leave

if the numbers add up they go for it, they could earn 56 million extra over the next 12 months just on this increase, all the share holders will be happy sod the rest

stoney73

tylerdurdenk wrote: »

If you phone the number then don't select any option you get put through to an operator. If you then ask to speak to Mr Swantee you should get put through to the department. Let us know what story you get told.

Well, the call centres on the sub-continent insist that it was the RPI from february. About to call the number again and see what happens.

daveuk1

RandomCurve wrote: »

I've just taken some legal advise on this whole issue and it is as follows:

...

Pre Oct 2012 contract holders
Boatman is 100% spot on (post #232) the use of the word "ANY" rather than "THE" does mean you have to look at each of the 12 months RPI preceding notice and they can not go higher than the lowest one!!!

Have to disagree on this. At best, this is a matter of contractual interpretation. It's true that the courts will likely give the consumer the benefit of any ambiguity in T-Mobile's terms under the contra proferentem rule but, in this case, I'd argue that it's reasonably clear enough that the context of "any increase" is as opposed to "no increase" and does not refer to any individual increase in any of the intervening months.

Suspect this is probably an irrelevance in the context of the size of T-Mobile's f**k up but worth clarifying nonetheless.

RandomCurve

tylerdurdenk wrote: »

Thanks Anna, I'll make sure I do that as soon as I can.

RandomCurve - Thanks for the information. Do you have anything to add given my situation? I am yet to send any letters/emails, so perhaps this should be done....

You need to write in - I put some templates up on the forum a few days back - choose the pre or post October 2012 letter as appropriate (note you may need to change the clauses I have used to fit with your contract). use the Hatfield address.

Everyone Elsewhere

RandomCurve

stoney73 wrote: »

Well, the call centres on the sub-continent insist that it was the RPI from february. About to call the number again and see what happens.

Shedder101 and Stoney73 - don't waste your time with the call centre - see my post #158. Write to T-Mobile at the Hatfield address.

RandomCurve

daveuk1 wrote: »

Have to disagree on this. At best, this is a matter of contractual interpretation. It's true that the courts will likely give the consumer the benefit of any ambiguity in T-Mobile's terms under the contra proferentem rule but, in this case, I'd argue that it's reasonably clear enough that the context of "any increase" is as opposed to "no increase" and does not refer to any individual increase in any of the intervening months.

Suspect this is probably an irrelevance in the context of the size of T-Mobile's f**k up but worth clarifying nonetheless.

Thanks daveuk1 I was not aware of that rule (below from Wikipidea). I think that just adds strength to the argument against our friends at T-mobile.

Contra proferentem (Latin: "against [the] offeror"),[1] also known as "interpretation against the draftsman", is a doctrine of contractual interpretation providing that, where a promise, agreement or term is ambiguous, the preferred meaning should be the one that works against the interests of the party who provided the wording.[2] The doctrine is often applied to situations involving standardized contracts or where the parties are of unequal bargaining power,We can agree it is a monumental