Tmobile price increase

RandomCurve

anna2007 wrote: »

Also, I don't like the fact that they've stated in the email (for both sets of T&C's):

"This means that customers wishing to end their contract with us, in accordance with clause 7.2.3.3, will not have the right to leave without providing us with 30 days notice or paying the cancellation charge that may apply".

This is a complete nonsense - clause 7.1.4 requires them to give us 30 days' notice - we're only required to give notice to immediately cancel before the change takes effect.

I've just re read your letter from T-Mobile and your post above, and I read the paragraph as meaning - you CAN cancel without a termination charge as long as you give 30 days notice. Obviously not what they meant to mean, but by using "OR" you have the choice to give 30 days notice and leave without a charge or leave immediately and incur a termination charge. I think they meant to use AND, but they have not.

For others who don't mind waiting 30 days it may be worth writing back along the lines of "whilst the T&Cs do not require me to give you 30 days notice, as you have now informed me that T-mobiles intention behind clause 7.2.3.3 is to allow me the choice to either leave immediately and incur a termination charge OR to give 30 days notice of cancelation and leave without a termination charge please treat this letter as notice of my intention to leave T-Mobile in 30 days from the date of this letter without a termination charge as offered to me by T-Mobile in the penultimate paragraph of your letter dated XX"

OR - "introducing the second of two alternatives" definition from the Concise English Dictionary (Ninth Edition)

Is this just me misinterpreting or is it yet ANOTHER example of their legal experts not possessing a dictionary?

RandomCurve

I think I may have just found a "smoking gun"!

Look back at post #62 by Tr26 in this tread. Tr26 says he(?) has a letter from T-Mobile that informs him they have used Januarys RPI published in February.

Tr26 can you copy the letter into a fresh post including who sent the letter?

Has anybody else following this forum received a letter that says T-Mobile used Januarys RPI?

If we can pool the various letters/emails we have we can prove what we already know - T-Mobile are making things up as they are going along. This will make our court cases (should T-Mobile be stupid enough to go that far) even easier!

d123

With regard to emails, T-Mobile tried to argue my increase down to 3.2% in an email.

I emailed them and said

For the purposes of efficiency I will list the main points again for you.

T-Mobile have advised that they wish to increase my price plan by 3.3%.

The current rate of RPI as published by the UK Office of National Statistics is 3.2%.

My contract terms as agreed with T-Mobile allow for cancellation if you wish to make an increase above the RPI as published by the Government for the preceding 12 months.

3.3% is a higher figure than 3.2%, hence the cancellation is in accordance with the terms of section 7.

Their answer was

09 April 2013

Thank you for your email dated 08 April 2013.

I apologise if you believe I have not read the information provided in your letter I confirm I have spoken with our Legal Team who have confirmed when the price increase is worked out we are increasing your charges by 3.23%. Due to this we are not in breach our agreement and therefore your request to cancel your contract free of charge is declined.

Whilst I appreciate this is not the outcome you were hoping for I trust I have explained my reasons behind my decision.

As I have fully explained my position I will not be communicating further with you regarding this issue.

Kind Regards

Caroline Pigg
Executive Office, EE

If they were going to rely on the RPI rate from Mid April, why try and justify their increase (with faulty maths, as well)?

If the intention was to use the forthcoming rate why didn't they say so?

Buzby

Mouse-Mouse wrote: »

Couldn't find the answer on here - what happens to the handset that came free with the contract? Do you have to return it?

No. The phone is an 'inducement' to accept the contract. The phone is yours to use or throw away, it has no value to the network.

d123

RandomCurve wrote: »

I think I may have just found a "smoking gun"!

Look back at post #62 by Tr26 in this tread. Tr26 says he(?) has a letter from T-Mobile that informs him they have used Januarys RPI published in February.

Tr26 can you copy the letter into a fresh post including who sent the letter?

Has anybody else following this forum received a letter that says T-Mobile used Januarys RPI?

If we can pool the various letters/emails we have we can prove what we already know - T-Mobile are making things up as they are going along. This will make our court cases (should T-Mobile be stupid enough to go that far) even easier!

Good catch, I've sent tr26 a PM and asked him/her to forward the email if possible (after removing his/her personal bits).

tr26 wrote: »

I sent them an email about the increase, basically saying it was more then they could increase it by and as such would like to cancel. Got this reply:

Thank you for your recent email relating to the recently announced change in pricing structure. I have been asked by Olaf Swantee to respond on his behalf.

The frustration you may have felt at our recent announcement regarding a change in our pricing policy is acknowledged. This is a decision we have not taken lightly. We are continually investing in our network and propositions to provide the best service possible for our customers. Our network has recently undergone a major overhaul with a full upgrade of our 2G network masts. This will ensure that there will be less chance of calls dropping out on our network and text messages being delivered more efficiently. The integration of the T-Mobile with the Orange network will also greater UK wide coverage for our customers.

The increase is in line with the Retail Price Index 3.3% rate of inflation released on 12 February 2013. The increase applies to your monthly fee only. Individual call, data and text message charges remain the same.

This increase would not allow you to cancel your agreement at this stage without paying an early disconnection fee. Given the size of the increase we do not consider this change to be of material detriment to our customers. We are happy to discuss individual cases to see if there is a price plan that is more suitable.

Think they're just making it up as they go along.

d123

Meant to ask.

Has anyone managed to make contact with Martin Lewis and asked him to comment in his weekly email newsletter and twitter?

I've tweeted him and PM'ed him here, so far no answer.

If he would get behind this we might find T-Mobile taking it all a little more seriously.

anna2007

RandomCurve wrote: »

Additionally I received an email from Which today saying that they have passed my concerns on T-mobiles contract breach to their researchers. While I had their attention (on email) I informed them that things had moved on and that evidence was available from -Mobile that shows they have breached their T&Cs -and that evidence was your post of the letter you had received which I have emailed them.
Not sure how quick Which researchers work, but I did impress upon them the need for customers to act before 9th May, and offered to discuss any points they were unclear of with them on the phone- so maybe things are looking up re getting some publicity on this.

Sounds promising - if it helps, I'm happy to speak to Which and forward on the emails - can you post your email contact on here, or PM me (tho I'm not entirely sure how that works!)

anna2007

d123 wrote: »

If they were going to rely on the RPI rate from Mid April, why try and justify their increase (with faulty maths, as well)?

If the intention was to use the forthcoming rate why didn't they say so?

What was the date of their emailed response? Any communication from them before 16 April that doesn't state they've based the increase on this latest rate helps our case, as they obviously weren't willing to commit to this until the rate had been published.

I think they've calculated the increase on the discounted monthly plan cost (including VAT if I remember right), so they've got this wrong as well (the price calculator on the website says to exclude discounts). Could you check the % increase on your discounted plan charge and see if it comes out at 3.3%?

At least you've reached deadlock already, and it's a good indication that they'll likely stand their ground - I wonder how much it costs T-Mobile for each case referred to CISAS...

powerful_Rogue

Im struggling to get any reply from tmobile! No reply to emails, no reply to letters. Next step is a letter before action.

shedder101

Powerful Rogue

the reason i think the delay in sending the letters or emails back they are worried they could drop them self in to a big hole.

my letter was sent because i used my PAC with a new provider forcing the point and that was rubbish so i will reply with my letter but i must say Anna's is fantastic to see what happens