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Tmobile price increase

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Comments

  • anna2007
    anna2007 Posts: 1,182 Forumite
    edited 19 April 2013 at 2:18PM
    Guys_Dad wrote: »
    To settle the discrepancy about the date, check back on this forum to see what month's RPI figures were used in the last T-Mobile price rise. If it was Feb's last year, then it will be the same this year.

    Thanks for the sensible advice - the very first post on last year's thread says written notice received 28/03/12, increase of 3.7% is the RPI rate published Feb 2012, so this supports our case.
  • shedder101
    shedder101 Posts: 48 Forumite
    anna2007 wrote: »
    Thanks for the sensible advice - the very first post on last year's thread says written notice received 28/03/12, increase of 3.7% is the RPI rate published Feb 2012, so this supports our case.

    very good to know they increase the price in the same month each year
  • anna2007
    anna2007 Posts: 1,182 Forumite
    anna2007 wrote: »
    Thanks for the sensible advice - the very first post on last year's thread says written notice received 28/03/12, increase of 3.7% is the RPI rate published Feb 2012, so this supports our case.

    Sorry, think I got this wrong - the 3.7% is the RPI rate for Feb 2012, released 20/03/12. So, for last year, they used the rate published a week before the letters went out (which helps those on the latest T&C's, as it shows that they had a reasonable period this time around to update to the latest figure of 3.2%).
  • boatman
    boatman Posts: 4,700 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 19 April 2013 at 6:48PM
    I agree with what has been said but it says:

    7.2.3.3. The change that We gave You Written Notice
    of in point 7.1.4 is an increase in Your Price Plan
    Charge (as a percentage) higher than any
    increase in the Retail Price Index (also calculated
    as a percentage) for the 12 months before the
    month in which We send You Written Notice

    Tmobile are increasing prices by 3.3% and this is higher than May, June, July, Aug, Sept, Oct, Nov, Dec 2012 and Feb 2013. T-mobiles price increase is higher than not just any, it is higher in actual fact than 7 of the 12 months in the previous year.
    To my thinking the highest they can increase the prices now is 2.599% which is not higher than the lowest figure(Sept2012 2.6%) in the previous 12 months. If they meant for just the 12 month figure the month prior to their intended price increase I think they would need to replace the word 'any' with 'the'. i.e.

    'an increase in Your Price Plan Charge (as a percentage) higher than the
    increase in the Retail Price Index (also calculated
    as a percentage) for the 12 months before the
    month in which We send You Written Notice'

    I think this would make more sense and is what was perhaps intended as it would allow a company to increase its prices but only to the lower limit of the price index figures. Also explains why they changed their t&c's to say the month closest to the change!!

    Here is perhaps a better explanation(the lowest level of RPI in the prevailing 12-month period)
    http://www.supplybusiness.com/previous-articles/spring-09/frankley-speaking/
  • anna2007
    anna2007 Posts: 1,182 Forumite
    Just received an email (sent from executive.office@orange.co.uk an hour ago) - if I'm reading this right, then they are claiming to have based the 3.3% increase on the RPI figure released 3 days ago?? I think T-Mobile may have just committed legal suicide....

     

    "Thank you for your email dated 09 April 2013 addressed to Olaf Swantee Chief Executive Officer of EE UK. I have been asked to respond on his behalf and keep him informed of any action taken.

    I am sorry you are unhappy with the recent price increase. As a company we are committed to offering the best value for service which is why we have kept the increase to a minimum. The increase is a result of the rising costs to our business and is in line with the Retail Price Index (RPI), which is a measure of inflation.

    You have two numbers with T-Mobile and they are subject to different terms and conditions. Please see below the response to each number:

    Mobile No. xxxxxxxxxxx:

    Our terms and conditions give us the right to increase our price plan charges provided the increase is no higher than RPI and we provide customers with written notice of the change. .

    Clause 7.2.3.3. of our terms state that we will use a statistical measure of RPI' published on a date as close as reasonably possible before the date' we provide our customers with written notice.
    We wrote to our customers between 02 April and 08 April 2013 informing them of the changes to their price plan charge. In accordance with our terms and conditions, the relevant measure of RPI should reflect an RPI figure published on a date as close as reasonably possible to the date we provide notice.

    The Office of National Statistics published its official rate of RPI for the period 1 April 2012 to 31 March 2013. The official measure of RPI for this period is 3.3%. This is in line with the 3.3% price increase we notified customers of in April to take effect from 10th May.

    This means that customers wishing to end their contract with us, in accordance with clause 7.2.3.3, will not have the right to leave without providing us with 30 days notice or paying the cancellation charge that may apply.

    Mobile No. xxxxxxxxxxx:

    Our terms and conditions give us the right to increase our price plan charges provided the increase is no higher than RPI and we provide customers with written notice of the change.

    Clause 7.2.3.3 of these terms and conditions state that the relevant rate of RPI will reflect the 12 month period before the month in which we send customers written notice.

    We wrote to our customers between 02 April and 08 April 2013 informing them of the changes to their price plan charge. In accordance with our terms and conditions, the relevant measure of RPI should therefore reflect the period 1 April 2012 to 31 March 2013.

    The Office of National Statistics published its official rate of RPI for this period in April. The official measure of RPI for this period is 3.3%. This is in line with the 3.3% price increase that will take effect from 10th May.

    This means that customers wishing to end their contract with us, in accordance with clause 7.2.3.3, will not have the right to leave without providing us with 30 days notice or paying the cancellation charge that may apply.

    Although this may not be the outcome you were hoping for I trust this clarifies EE'S position on this matter.

    Yours sincerely



    Amy Davidson
    Executive Office, EE"
  • RandomCurve
    RandomCurve Posts: 1,637 Forumite
    Someone on the COnsumer Action Group forum has received a letter from T-Mobile. T-Mobile are claiming they were talking about the RPI figure that was released on the 16th April for March!

    http://www.consumeractiongroup.co.uk/forum/showthread.php?387488-T-Mobile-price-increase-_Cancel-contract&p=4210069&viewfull=1#post4210069

    I'd like to see that letter - but as I'm not a member of that forum I don't have access to the attachment - can you post it here?

    Also I have created 2 cancellation template letters - 1 for pre and 1 for post Oct 2012 contract terms - am I allowed to post them up as templates??? -but would prefer to see the letter above first.
  • anna2007
    anna2007 Posts: 1,182 Forumite
    I'd like to see that letter - but as I'm not a member of that forum I don't have access to the attachment - can you post it here?

    Also I have created 2 cancellation template letters - 1 for pre and 1 for post Oct 2012 contract terms - am I allowed to post them up as templates??? -but would prefer to see the letter above first.

    It's the same response as I've just received (see my post above), except it only refers to the older T&C's - their response to me usefully covers both sets!
  • powerful_Rogue
    powerful_Rogue Posts: 7,965 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I'd like to see that letter - but as I'm not a member of that forum I don't have access to the attachment - can you post it here?

    Also I have created 2 cancellation template letters - 1 for pre and 1 for post Oct 2012 contract terms - am I allowed to post them up as templates??? -but would prefer to see the letter above first.

    Its the same wording as the letter Anna above has posted.
  • RandomCurve
    RandomCurve Posts: 1,637 Forumite
    anna2007 wrote: »
    Just received an email (sent from [EMAIL="executive.office@orange.co.uk"]executive.office@orange.co.uk[/EMAIL] an hour ago) - if I'm reading this right, then they are claiming to have based the 3.3% increase on the RPI figure released 3 days ago?? I think T-Mobile may have just committed legal suicide....

     

    "Thank you for your email dated 09 April 2013 addressed to Olaf Swantee Chief Executive Officer of EE UK. I have been asked to respond on his behalf and keep him informed of any action taken.

    I am sorry you are unhappy with the recent price increase. As a company we are committed to offering the best value for service which is why we have kept the increase to a minimum. The increase is a result of the rising costs to our business and is in line with the Retail Price Index (RPI), which is a measure of inflation.

    You have two numbers with T-Mobile and they are subject to different terms and conditions. Please see below the response to each number:

    Mobile No. xxxxxxxxxxx:

    Our terms and conditions give us the right to increase our price plan charges provided the increase is no higher than RPI and we provide customers with written notice of the change. .

    Clause 7.2.3.3. of our terms state that we will use a statistical measure of RPI' published on a date as close as reasonably possible before the date' we provide our customers with written notice.
    We wrote to our customers between 02 April and 08 April 2013 informing them of the changes to their price plan charge. In accordance with our terms and conditions, the relevant measure of RPI should reflect an RPI figure published on a date as close as reasonably possible to the date we provide notice.

    The Office of National Statistics published its official rate of RPI for the period 1 April 2012 to 31 March 2013. The official measure of RPI for this period is 3.3%. This is in line with the 3.3% price increase we notified customers of in April to take effect from 10th May.

    This means that customers wishing to end their contract with us, in accordance with clause 7.2.3.3, will not have the right to leave without providing us with 30 days notice or paying the cancellation charge that may apply.

    Mobile No. xxxxxxxxxxx:

    Our terms and conditions give us the right to increase our price plan charges provided the increase is no higher than RPI and we provide customers with written notice of the change.

    Clause 7.2.3.3 of these terms and conditions state that the relevant rate of RPI will reflect the 12 month period before the month in which we send customers written notice.

    We wrote to our customers between 02 April and 08 April 2013 informing them of the changes to their price plan charge. In accordance with our terms and conditions, the relevant measure of RPI should therefore reflect the period 1 April 2012 to 31 March 2013.

    The Office of National Statistics published its official rate of RPI for this period in April. The official measure of RPI for this period is 3.3%. This is in line with the 3.3% price increase that will take effect from 10th May.

    This means that customers wishing to end their contract with us, in accordance with clause 7.2.3.3, will not have the right to leave without providing us with 30 days notice or paying the cancellation charge that may apply.

    Although this may not be the outcome you were hoping for I trust this clarifies EE'S position on this matter.

    Yours sincerely



    Amy Davidson
    Executive Office, EE"


    What a great own goal T-Mobile have just scored - thanks for this post Anne2007.

    In there response to your first contract the terms state "published on a date as close as reasonably possible before the date' we provide our customers with written notice." They then justify compliance by stating they have used an RPI published AFTER the date of their letter - Do they actually pay these clowns???? I would write back thanking them for confirming their breach and copy in some journalists.

    In response to the second - at the time of writing their letter the March RPI did not exist yet the letter clearly states "..RPI CURRENTLY at 3.3%.." further their own customer services staff have informed me (and others) that he rise is based on January RPI - You may also want to know that they stated in the press on 1st MARCH (47days before publication) that were using 3.3%. I don't think contract law allows you to guess the future, so if they wanted to use the March figure they should have written to you on are after the 16th Aprils AND as they have to give you 30 days notice they can't impose an increase until after 17th May -another breach.

    EE - Everyone Elsewhere!!!
  • RandomCurve
    RandomCurve Posts: 1,637 Forumite
    Its the same wording as the letter Anna above has posted.


    Thanks both - our posts crossed in the ether.

    Do you know if I'm allowed to post template letters (I'm not legally trained and can take no responsibility for them)
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