Tmobile price increase

adamoneill88

I have just had a call from a Manager in the Scottish cancellation team. The request for the letter of deadlock will be started tomorrow and he has assured me that I will receive Lt, allowing me to lodge the dispute with CISAS asap. Incidentally he had listened to all of the calls that I had made regarding the issue.

DamePeggy

d123 wrote: »

I am a pre Oct customer, I saved the T&Cs as a PDF some time ago (late last year as i recall, from the T-Mobile site) and page one says

Are the wordings for the cancellation clauses the same then? If so, and you downloaded them prior to the end of October, then they may not have done what Orange did - I thought it might be worth checking anyway.

d123

DamePeggy wrote: »

Are the wordings for the cancellation clauses the same then? If so, and you downloaded them prior to the end of October, then they may not have done what Orange did - I thought it might be worth checking anyway.

Yes, I posted them further back in the thread, same as what others are quoting now.

powerful_Rogue

Someone on the COnsumer Action Group forum has received a letter from T-Mobile. T-Mobile are claiming they were talking about the RPI figure that was released on the 16th April for March!

http://www.consumeractiongroup.co.uk/forum/showthread.php?387488-T-Mobile-price-increase-_Cancel-contract&p=4210069&viewfull=1#post4210069

d123

powerful_Rogue wrote: »

Someone on the COnsumer Action Group forum has received a letter from T-Mobile. T-Mobile are claiming they were talking about the RPI figure that was released on the 16th April for March!

http://www.consumeractiongroup.co.uk/forum/showthread.php?387488-T-Mobile-price-increase-_Cancel-contract&p=4210069&viewfull=1#post4210069

That is again nonsense that won't stand up to scrutiny.

If they were planning on using the 16th April figures they would then be in breach of 7.1.4.

7.1.4. We can increase any Price Plan Charge. We will give You Written Notice 30 days before We do so. The change will then apply to You once that notice has run out.

The price plan increase is due to start on the 9th of May.

powerful_Rogue

d123 wrote: »

That is again nonsense that won't stand up to scrutiny.

If they were planning on using the 16th April figures they would then be in breach of 7.1.4.

The price plan increase is due to start on the 9th of May.

Technically they have given us 30 days notice though. It dosent mention 30 days from the date of the RPI figure, its just 30 days that they are going to be increasing the price.

Im actually quite pleased they have decided to go along the route. It means they have messed up and this is the only thing they can think of to try and help them!
Does anyone honestly believe they were guessing the March RPI figure that was released on the 16th April when:

1)They send letters out between the 2nd and 5th April when the "March" RPI was unknown for another 14-11 days.
2) In the letters is states "The rate of RPI is currently 3.3%" - They didnt know this. Would they tell a judge they "guessed" it would be 3.3%?
3) Would they really take a 50/50 gamble. If the RPI released on the 16th April had gone below 3.3%, would they be using the same excuse?

Everyone can see what their doing and judges are not silly. Bring it on t-mobile!

powerful_Rogue

I sent an email to CISAS last night explaining the situation and how t-mobile are dragging their feet in sending me a deadlock letter and received thius reply back today.

__________________________________________________
[FONT=&quot]Dear Mr Dave[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Thank you for your e-mail.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We note the points and concerns you have raised and can confirm that your complaint can be considered under the scheme.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]CISAS is an Ofcom-approved redress scheme which individuals and small businesses of up to 10 employees (customers) can use to settle disputes with communications companies, such as mobile and home phone companies or internet service providers, which are scheme suscribers. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]However, to use our service you must make a formal application after you have exhausted the company's formal complaints procedure. This can be done via our website at www.cisas.org.uk or alternatively you can apply by post. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Please note that we are unable to take on a complaint unless you can show that you have been in dispute with the company for 8 weeks or over or you have obtained a CISAS Deadlock reference number from the company to enable you to use the scheme before the 8 weeks is up. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Please provide your correspondence address if you wish to be sent an application form and information pack. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Kind regards,[/FONT]
[FONT=&quot]______________________________________________________[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]So will have to wait another 6 weeks if t-mobile dont send me a deadlock letter, but its still nice to have confirmation that CISAS will deal with this issue.[/FONT]

adamoneill88

powerful_Rogue wrote: »

I sent an email to CISAS last night explaining the situation and how t-mobile are dragging their feet in sending me a deadlock letter and received thius reply back today.

__________________________________________________
[FONT=&quot]Dear Mr Dave[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Thank you for your e-mail.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]We note the points and concerns you have raised and can confirm that your complaint can be considered under the scheme.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]CISAS is an Ofcom-approved redress scheme which individuals and small businesses of up to 10 employees (customers) can use to settle disputes with communications companies, such as mobile and home phone companies or internet service providers, which are scheme suscribers. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]However, to use our service you must make a formal application after you have exhausted the company's formal complaints procedure. This can be done via our website at www.cisas.org.uk or alternatively you can apply by post. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Please note that we are unable to take on a complaint unless you can show that you have been in dispute with the company for 8 weeks or over or you have obtained a CISAS Deadlock reference number from the company to enable you to use the scheme before the 8 weeks is up. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Please provide your correspondence address if you wish to be sent an application form and information pack. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Kind regards,[/FONT]
[FONT=&quot]______________________________________________________[/FONT]

[FONT=&quot][/FONT]
[FONT=&quot]So will have to wait another 6 weeks if t-mobile dont send me a deadlock letter, but its still nice to have confirmation that CISAS will deal with this issue.[/FONT]

Tmobile have agreed to give me one....

Guys_Dad

To settle the discrepancy about the date, check back on this forum to see what month's RPI figures were used in the last T-Mobile price rise. If it was Feb's last year, then it will be the same this year.

In any event, there is no way that they could know what March's RPI figures were in advance of them being published. No court would accept that. Would they then have cancelled the increase if March RPI was 3.25% ? Nonsense!

50Twuncle

adamoneill88 wrote: »

Tmobile have agreed to give me one....

So - can you please confirm whether we are just talking about a phone useage contract or did you get a phone at a cheap price incuded in your contract price ?