Tmobile price increase

tr26

Can anyone tell me how long it usually takes before an adjudicator is appointed? I only submitted my claim yesterday and was just wondering how long it'll be before i'm told which adjudicator i have.

Thanks

NittyGritty

Lifes_Grand_Plan wrote: »

I sent my comments on T-Mobile's defence on 17th June and CISAS acknowledged it the following day, so i'm playing the waiting game now....

same as the above, just waiting to hear the outcome. will let you know either way.

anna2007

tr26 wrote: »

Can anyone tell me how long it usually takes before an adjudicator is appointed? I only submitted my claim yesterday and was just wondering how long it'll be before i'm told which adjudicator i have.

Thanks

It was just under a week at the very start, then seemed to speed up - last week I think some were even getting acceptance from CISAS on the same day as submitting their application. May slow down again though if CISAS are now being flooded with applications, following last week's successful claims.

EDIT - sorry, above doesn't actually answer your question

The adjudicator isn't appointed until you've submitted your comments on TM's defence. TM have 14 days to get their defence in once your application's accepted, but I believe this has speeded up too. You have up to 7 days to get your comments in, then you're told the name of the adjudicator.

Lifes_Grand_Plan

Yes, as above, my adjudicator was appointed the day after I submitted my comments on T-Mobile 's defence.

powerful_Rogue

Has anyone got an example of their complaint to CISAS that they are willing to share?

Dont want to copy, but want to get the general idea of how people are wording their complaint.

anna2007

powerful_Rogue wrote: »

Has anyone got an example of their complaint to CISAS that they are willing to share?

Dont want to copy, but want to get the general idea of how people are wording their complaint.

I posted mine a while back (#1253), if it helps. I'm sure d123 posted his, but some time ago I think so no idea where that might be!

Chimper

anna2007 wrote: »

Extract from TM Legal's email:

"We also write to apologise in accordance with the Decision for our failure to allow you to cancel your Agreements without penalty, our failure to provide you with the necessary information and advice in order that you could refer your complaint to CISAS, and our failure to apologise sooner for any inappropriate advice provided".

Although they have been careful not to say "We apologise for breaching the contract", the failure to allow me to cancel the agreements without penalty is the breach of contract - is this an admission that they got it wrong? And if they breached my contract, then they have breached the contracts for each and every customer who gave notice to cancel, as we all received the same price increase, at the same time and under the same contract terms.

I'm not sure if this is T-Mobile's feeble attempt at an apology, but I've had an email from their legal team stating:-

"I refer to the adjudicator’s decision in the above matter. Please accept our apologies for any inconvenience caused as a result."

Chimper

Lifes_Grand_Plan wrote: »

Yes, as above, my adjudicator was appointed the day after I submitted my comments on T-Mobile 's defence.

Once T-Mobile's defence had been received it all happened very quickly. Adjudicator appointed and decision made in days instead of the weeks that CISAS quote.

Lifes_Grand_Plan

Chimper wrote: »

Once T-Mobile's defence had been received it all happened very quickly. Adjudicator appointed and decision made in days instead of the weeks that CISAS quote.

Was just thinking the thread was all quiet today and then I saw your post.

It is a week ago today that my adjudicator was appointed so i'm tapping my fingers waiting.... what is it they say:

"no news is good news" and "the best things come to those who wait"....

Perhaps CISAS are a) struggling under the weight of the claims b) having internal discussions on a single decision rather than the current situation of one result going one way and another going the complete opposite. (I have no knowledge of this being the case so not scaremongering )

makemesumdosh

My adjudicator was appointed on Friday last week so fingers crossed for the right result