We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Poor Build Quality repair?

135

Comments

  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    samc1234 wrote: »
    I
    Today on the 5th April 2013 the phone dropped from my pocket on to the floor, while I sat on a chair. This distance was about 1ft or 0.33m.

    If you crashed your car would you expect the people who sold it to you to mend it for nothing?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • rageagainstessays
    rageagainstessays Posts: 2,147 Forumite
    Brooker_Dave wrote: »
    If you crashed your car would you expect the people who sold it to you to mend it for nothing?

    Tbh, as I'm a poor student with a £370 phone that is currently decorating my draw, I don't think they should mend it for nothing. But here we have a case of a build quality issue in my view. Although I know that I dropped it- from your pocket to the floor shouldn't break it, in my house where there are carpets. It landed directly facing upwards, there isn't even a mark on the thing from being dropped.
    Plus this is the SECOND phone that I've had, I had to return the one that was initially supplied on the 17th of Feb, 7 days after I took out my contract due to internal damage on the screen.

    So I've got BIC pens on my desk right now that I purchased 10p each from the poundshop that are more durable than my £370 smartphone....

    I think a discount of at least 25% would make me happy- I accept liability for dropping it... I don't accept that this is normal!
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • rageagainstessays
    rageagainstessays Posts: 2,147 Forumite
    Fire_Fox wrote: »
    Unfair and unenforceable clauses in contracts do not trump your statutory rights. Bound to be something on the OFT website. Don't see the point in the thread if you know the legislation better than all the regulars here. You asked if the letter is OK, the general consensus seems to be no, because it's addressed to the wrong entity for you to claim under SOGA.

    Oh okay, I see the issue here.
    I might just make a complaint on the quality of the build then- because I generally find it to be poor...
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 7 April 2013 at 4:16PM
    samc1234 wrote: »
    Oh okay, I see the issue here.
    I might just make a complaint on the quality of the build then- because I generally find it to be poor...
    Complain (to the manufacturer) all you like but if you want a remedy then you need to enforce your statutory rights against the retailer. I'm wondering why you're finding that so difficult to understand.

    Also, don't complain about being a "poor student" on the one hand and then mention a £370 phone in the same sentence. I don't think you'll get much sympathy on a MSE site. ;)
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    samc1234 wrote: »
    Tbh, as I'm a poor student with a £370 phone

    Poor people don't have £370 phones.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Brooker_Dave wrote: »
    Poor people don't have £370 phones.
    See what I mean. :D
  • Brooker_Dave
    Brooker_Dave Posts: 5,196 Forumite
    samc1234 wrote: »
    Oh okay, I see the issue here.
    I might just make a complaint on the quality of the build then- because I generally find it to be poor...

    Because you were clumsy and dropped it??

    Are all your shortcomings someone else's fault?
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • rageagainstessays
    rageagainstessays Posts: 2,147 Forumite
    Brooker_Dave wrote: »
    Poor people don't have £370 phones.

    Well, I'm poor and I do, it was a gift...

    Unfortunately, my parents generousness doesn't extend to the £120 repair.
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • rageagainstessays
    rageagainstessays Posts: 2,147 Forumite
    Brooker_Dave wrote: »
    Are all your shortcomings someone else's fault?

    No Mr Brooker they are not, sir.
    I have quite a high internal locus of control.
    “Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
    ― Paulo Freire, Pedagogy of the Oppressed
  • DCFC79
    DCFC79 Posts: 40,641 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Whats the phone ?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.2K Banking & Borrowing
  • 253.6K Reduce Debt & Boost Income
  • 454.3K Spending & Discounts
  • 245.3K Work, Benefits & Business
  • 601K Mortgages, Homes & Bills
  • 177.5K Life & Family
  • 259.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture