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Poor Build Quality repair?
rageagainstessays
Posts: 2,147 Forumite
Is this letter okay to complain with?
Dear *****,
My name is ***** ***** *** and I purchased a ***** ***** *** from a reputable retailer on the 10th Feb 2013. A week later I had to return it to the store because of internal screen damage. I was issued with a replacement. This replacement has since suffered a similar fault.
Today on the 5th April 2013 the phone dropped from my pocket on to the floor, while I sat on a chair. This distance was about 1ft or 0.33m. The phone was in a silicon case when this happened- and it landed on the floor with the screen facing upwards. Regardless of this protection, the screen is no longer in an operational state. I understand that this falls outside of the conditions of the warranty. However I feel that there might be grounds for special consideration in this context as the distance was very small, the phone was protected- and the ***** ***** *** seems to have a track record for screen related issues and general poor build quality. Which was exemplified by the fact that the ***** ***** *** this email is in regard to, is my second one- only 2 months into my 24 month contract.
I am being asked to pay for a repair by my Service provider. I understand that this repair is considered 'out of warranty' but find it irrelevant I attribute the issue to ***** ***** *** s poor build quality rather than my own negligence and therefore would suggest that ***** ***** *** should offer to some solution to this issue.
If we cannot arrive at a satisfactory conclusion- I intend to write a comprehensive review that details my experiences.
Kind Regards
Dear *****,
My name is ***** ***** *** and I purchased a ***** ***** *** from a reputable retailer on the 10th Feb 2013. A week later I had to return it to the store because of internal screen damage. I was issued with a replacement. This replacement has since suffered a similar fault.
Today on the 5th April 2013 the phone dropped from my pocket on to the floor, while I sat on a chair. This distance was about 1ft or 0.33m. The phone was in a silicon case when this happened- and it landed on the floor with the screen facing upwards. Regardless of this protection, the screen is no longer in an operational state. I understand that this falls outside of the conditions of the warranty. However I feel that there might be grounds for special consideration in this context as the distance was very small, the phone was protected- and the ***** ***** *** seems to have a track record for screen related issues and general poor build quality. Which was exemplified by the fact that the ***** ***** *** this email is in regard to, is my second one- only 2 months into my 24 month contract.
I am being asked to pay for a repair by my Service provider. I understand that this repair is considered 'out of warranty' but find it irrelevant I attribute the issue to ***** ***** *** s poor build quality rather than my own negligence and therefore would suggest that ***** ***** *** should offer to some solution to this issue.
If we cannot arrive at a satisfactory conclusion- I intend to write a comprehensive review that details my experiences.
Kind Regards
“Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
― Paulo Freire, Pedagogy of the Oppressed
― Paulo Freire, Pedagogy of the Oppressed
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Comments
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Your rights are with the retailer, not the manufacturer. They have to do nothing.0
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mattyprice4004 wrote: »Your rights are with the retailer, not the manufacturer. They have to do nothing.
Actually, they're not. This is a mobile phone. That I brought from Tesco Phone store (14 days with them) then it switches over to the network-- who get the repairs done by the manufacturer.“Washing one's hands of the conflict between the powerful and the powerless means to side with the powerful, not to be neutral. ”
― Paulo Freire, Pedagogy of the Oppressed0 -
???Actually, they're not. This is a mobile phone. That I brought from Tesco Phone store (14 days with them) then it switches over to the network-- who get the repairs done by the manufacturer.
Any statutory rights with regards to the phone being faulty are with the retailer that supplied you the phone. And as far as the letter's concerned, if that's what you want to go with then fine but I doubt it will actually get you anywhere.0 -
seems ok to me
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cloud12321 wrote: »seems ok to me
What does?0 -
Can everyone please hold on to I get my popcorn sorted?0
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Unless its the phone described as "life proof" and shown as being dropped onto concrete floor in the adverts, you're going to struggle to say the least.
However the point above is that you did not enter into a contract with the manufacturer. And manufacturer warranties do not cover anything they consider to be physical damage - such as a cracked screen, water damage etc.
In other words, damage that could be avoided by taking reasonable care.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0
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