ALDI, the hidden cost of cheap products

arcon5

Buy cheap buy twice

NiallB

Are Aldi british now?

Lithoman

Under the Sale of Goods Act 1979, companies are required to refund for FAULTY GOODS within a reasonable time.
The Item supplied by Aldi was broken on the inside, not fit for purpose, not of merchantable quality and I wanted an exchange not my money back.
The staff accept that the item was from their store and that it was not stolen and that it was broken. The only problem is that their own rules state that a receipt is required, they said because it would have to be sent back to the supplier, load of bullsh !.
The mention of spending £20 in Morrisons illustrates the cost to Aldi of the lack of customer service.
If Aldi do not refund both the value of the box and the cost of the phone call, I will sue them in the county court.
The box is not on general sale at any other place except Rymans and I see no reason why I should have to take a collegue, who was with me when I purchased the box, to confirm that I bought it from there.
I can assure you that in a similar way, if I bought a George item from Asda or a St.Michael item from Marks and Spencer, they would be perfectly happy to exchange the item, without receipt.

System

Lithoman wrote: »

The box is not on general sale at any other place except Rymans

So, you could have bought it at Rymans

Lithoman wrote: »

if I bought a George item from Asda or a St.Michael item from Marks and Spencer, they would be perfectly happy to exchange the item.

As they are own brands then they know it came from thier stores. They would still expect some proof that you purchased them and had not stolen them.

You seem to be unable to grasp the concept that you must, somehow, show proof that you purchased the items, and, when not store specific, from that chain of stores.

Lithoman

Thomas_Hardy wrote: »

No, they are not breaking the law. You need proof of purchase to assert your legal rights against a retailer.

Check the sale of goods act, and Money Saving Expert,
moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

you are wrong.

Lithoman

!!!!!! wrote: »

So, you could have bought it at Rymans

As they are own brands then they know it came from thier stores. They would still expect some proof that you purchased them and had not stolen them.

You seem to be unable to grasp the concept that you must, somehow, show proof that you purchased the items, and, when not store specific, from that chain of stores.

You have got it wrong too:
Check the sale of goods act, and Money Saving Expert,
moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

This is what MSE says:

DON'T THINK 'NO RECEIPT' MEANS 'NO RETURN'

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record - such as a bank statement - should be fine.

However, if you've no legal right but are simply utilising a store's return policy, then you'll need a receipt if that's what the policy says.

Forwandert

Did you have any proof of purchase?

DCFC79

Lithoman wrote: »

You have got it wrong too:
Check the sale of goods act, and Money Saving Expert,
moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

This is what MSE says:

DON'T THINK 'NO RECEIPT' MEANS 'NO RETURN'

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record - such as a bank statement - should be fine.

However, if you've no legal right but are simply utilising a store's return policy, then you'll need a receipt if that's what the policy says.

Yes that says you need proof of purchase whether its the receipt or bank statement which is what we have been saying.

Hintza

Lithoman wrote: »

Check the sale of goods act, and Money Saving Expert,
moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

you are wrong.

You need proof of purchase you have none. You could have stolen it, you could have bought it in Rymans, you could have nought elsewhere in the world.

You will also find the county court a tad expensive and you could potentially have to pay the other side's legal fees when you lose.

Valli

Lithoman wrote: »

With faulty goods, you simply need to prove purchase. This could be the receipt, but any other legitimate record - such as a bank statement - should be fine.

That's what ALL the posters are saying. You need proof of purchase. Usually a receipt but often a bank statement will suffice. Without Proof of purchase they are entitled to reject your claim for replacement/refund in respect of faulty goods.

You're answering your own question.

Welcome to MSE BTW