Topcashback Questions & Answers

lolly1963

Hi, I have purchased home and car insurance both with gocompare, both showing as pending but nothing else when I try to raise a ticket it says there is no click. I definitely clicked through and purchased via the rules.They were both purchased on different days. There is no value n the cashback showing either which is odd. Can anyone help or is anyone else having trouble with gocompare cashback please? Thanks

rjesson

On 21st October I purchased a 2018 Apple MacBook Pro 13" Touch Bar, Intel Core i5, 8GB RAM, 256GB SSD that was supposed to have a free £125 gift card by redemption but even though I have supplied all the correct evidence at the right time they won't approve the voucher. I rang JL's customer services who took 19 mins to answer. They said they had no record of the offer. Unfortunately I didn't take a screen shot of the offer, I foolishly trusted them. I am 150% sure that the offer was on their website when I ordered.
In my experienced John Lewis has turned into a dishonest, shoddy company in the last couple of years.
Has anyone else had this experience or has anyone else got a screen shot or other evidence of this offer. If I can get the evidence I will take them to the small claims court.

pdx123

rjesson wrote: »

On 21st October I purchased a 2018 Apple MacBook Pro 13" Touch Bar, Intel Core i5, 8GB RAM, 256GB SSD that was supposed to have a free £125 gift card by redemption but even though I have supplied all the correct evidence at the right time they won't approve the voucher. I rang JL's customer services who took 19 mins to answer. They said they had no record of the offer. Unfortunately I didn't take a screen shot of the offer, I foolishly trusted them. I am 150% sure that the offer was on their website when I ordered.
In my experienced John Lewis has turned into a dishonest, shoddy company in the last couple of years.
Has anyone else had this experience or has anyone else got a screen shot or other evidence of this offer. If I can get the evidence I will take them to the small claims court.

Google: 'John Lewis £125 gift card'

Smoore1

Hi,

I raised a request to Topcashback support to get my password reset at the start of November as it suddenly stopped working even though I'm sure I was putting in the right one. I have chased multiple times about this since then but other than 1 email initially at the start of Nov saying it would be fixed in 2-3 business days, Im but getting any answer to my emails. Can you help please?

Thanks

TopCashBack_Company_Representative

Hey everyone,

@lolly1963 – Can you email me at mse@topcashback.co.uk with the purchase dates? I’ll check this out.

@rjesson – When you do click through from our site, the offers listed should also appear on theirs when it comes to retailer operated offers such as free vouchers etc .

@Smoore1 – Please email mse@topcashback.co.uk for me and I’ll help out with this>

Matt

lolly1963

Hi Matt,
email sent to you, Thanks for your help.

Spoonie_Turtle

TopCashBack_Company_Representative wrote: »

Hey everyone,

@ POPPYOSCAR - Glad I could help ��

@ Spoonie Turtle – Please email me at mse@topcashback.co.uk with the details of the transactions and I will review this for you.

Best wishes,
Matt

Thank you, I finally have done after some other Life Admin took precedence turns out the expected cashback was less than I remembered but still a fair amount worth investigating.

POPPYOSCAR

Hi TCB

I am trying to submit a claim for missing cashback on some toys at George at Asda.

However when I try to do this toys and gifts is not showing in the drop down box for choose offer.

Toys and gifts is shown on the George at Asda page at 5% cashback.

How do I submit this claim please. (I actually have two to claim on and I did click through for both purchases)

gerryf

Good morning. I purchased car insurance from Swinton in September with £30 cashback. It's shown as pending. I realise that the date payable is 27 weeks but I'm a bit concerned that the order id is shown as n/a. Is this normal?

Smoore1

Thanks Matt - sent you an email this morning