Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey everyone,

@buglawton – The retailer validates sales for the network across all platforms and so it suggests you may have had to lodge a claim for this purchase and if you did, this may have been caused by using another cashback so close to using ours.

However, if you pop me an email to mse@topcashback I’ll certainly check it out.

@Marvel1 – Really pleased I could help you out ��

@POPPYOSCAR – Tricky one! If you pop me an email I’ll see what I can do ��

Matt

POPPYOSCAR

Thank you Matt.

I have emailed you.

POPPYOSCAR

Thank you Matt for sorting that out.

veggieblob

Is anyone else stalled on Pending. Apart from Amazon, which seems to skip pending and go straight to confirmed, nothing has moved out of pending for me for over a month. This includes month old ebay cashback and I can't ever remember it being that slow before. Also the Outstanding amount on overview takes days to update rather than hours as previously. Tia

TopCashBack_Company_Representative

Hey everyone,

@POPPYOSCAR - I am pleased I could get this sorted for you

@veggieblob - ebay tend to take a couple of months to go from pending to payable. If ever a purchase does take longer than the estimated payable date we provide by quite a bit please do reach out and we'll be happy to take a look.

Matt

BillTee

T&C for Topcashback states "If you've previously had a quote elsewhere, such as a price comparison site, you may not be eligible for cashback". As I have done comparison site searches, does this mean I won't be eligible for the £10.50 cashback on this cover. Has anyone had this experience? Thanks

TopCashBack_Company_Representative

Hey everyone,

@BillTee - This is just something we advise as it can affect cashback eligibility. It doesn't mean you definitely won't get it.

Best wishes,
Matt

buglawton

TopCashBack_Company_Representative wrote: »

Hey everyone,

@buglawton – The retailer validates sales for the network across all platforms and so it suggests you may have had to lodge a claim for this purchase and if you did, this may have been caused by using another cashback so close to using ours.

However, if you pop me an email to mse@topcashback I’ll certainly check it out. what I can do
Matt

Shortly after I emailed you my Three contract cashback was credited. Looks like you managed to nudge something I couldn't - thanks Matt!

Marvel1

How do I change my security question and answer?

TopCashBack_Company_Representative

Heye everyone,

@buglawton - Glad we could get this sorted

@Marvel1 - Please either pop us a message at mse@topcashback.co.uk or reach out through support ticket and we'll help you with this.

Best wishes,
Matt