Topcashback Questions & Answers

candyflosscloud

bxboards wrote: »

You had a 10% cashback offer for Currys on 1st July

I see today it's been declined - and you don't accept claims.

01 Jul 2018 £216.65
£21.66
declined


Absolutely no reason to do this, and not happy no way to challenge this as they don't accept Claims. Hate to use the word as a longstanding user, but this one feels like little more than a scam. Easy to offer 10% if they just go on to decline it!

This doesn't give me much faith to get my cashback for my order on Curry's for my washing machine. Everything else comes through nearly maximum of 2 days...I'm still waiting for the Currys order to go through though it hasn't been 7 days yet....fingers crossed but not looking good.

TopCashBack_Company_Representative

Hey Everyone,

@itzmee - Once a claim has been submitted to the retailer by the team it can take an estimated 12-16 weeks for it to be reviewed and responded to. Please allow this time to pass from the submission date and the team will post a message on the claim as soon as they know the outcome.

@mountain-man - We do appreciate it can be frustrating when a transaction gets declined, but our team will work hard to get the best possible resolution when trying to overturn that decline. The team will also ask you for the specific reference that the retailer's network is asking for so if you have submitted this it should be sent to the retailer for review when the claim is sent. Please allow this process to happen and hopefully the team will be able to update you shortly.

@bxboards - I have taken a look and you should be able to lodge a claim for this transaction so please get in touch with our team via support ticket so they can help you lodge this.

Best wishes
Phil

bxboards

TopCashBack_Company_Representative wrote: »

@bxboards - I have taken a look and you should be able to lodge a claim for this transaction so please get in touch with our team via support ticket so they can help you lodge this.

Best wishes
Phil

Thanks for the reply - I wasn't able to raise a Claim as it was declined around the 60 day mark, but I have been able to do so now.

The status looks strange to me, and looks like this is being treated as 'missing' cashback rather than 'declined' - is this right?

The following cashback insertion has been allocated to your TopCashback account, with respect to this Missing CashBack Claim. Please allow this to progress to ‘Payable’, and when happy to do so, please close this claim using the ‘Close this claim’ button above.

POPPYOSCAR

POPPYOSCAR wrote: »

Hi TCB

I made a purchase last night.

How long will it take for the 50p bonus to show on my account?

Hi TCB

You said within 7 days but it is not showing on the account.

TopCashBack_Company_Representative

Hey POPPYOSCAR,

We can check on eligibility if you email us at mse@topcashback.co.uk or by lodging a ticket. We can also further advise there if it hasn't tracked but you are eligible.

Many thanks,
Matt

November2

Rather confused, activated a giffgaff sim in March but had to put in a claim for the £6 cashback, finally received a message back today saying claim declined by Giffgaff because 'the transaction has already tracked successfully'. What exactly does that mean, no transaction is showing in my account and I've certainly not received the £6

POPPYOSCAR

TopCashBack_Company_Representative wrote: »

Hey POPPYOSCAR,

We can check on eligibility if you email us at mse@topcashback.co.uk or by lodging a ticket. We can also further advise there if it hasn't tracked but you are eligible.

Many thanks,
Matt

Not happy.

I did lodge a ticket and have been told I did not opt in for the offer which I assure you I did!!

Cannot believe this over 50p!!!!!

TopCashBack_Company_Representative

Hey everyone,

@ November2 – Can you just reply to the claim for me to explain this is not tracking correctly? Our claims team will take it from there )

@ POPPYOSCAR – I would like the chance to take a second look over this and so if you could DM that would be great.

Best wishes,
Matt

bxboards

Anyone else getting this? Sites seems to hang on 'waiting for topcashback..' then throws up an error page

Whoopsie Daisy!

Something seems to have gone wrong...
Don't panic, we have detected a problem

If this error persists, then please feel free to contact us with this error code:1116225940

bxboards

OK, the errors I reported seem to have cleared - what I was trying to ask is do TCB think it's reasonable for claims to still be 'waiting for retailer' after over 2 years?? All of these were 'Topcashback' exclusives by the way, so you'd think there would be a bit of a hotline between TCB and the retailer, no?

Here is my hall of shame...

13 Apr 2016 Tesco Bank No Balance Transfer Fee Credit Card 07 Apr 2016 £4,700.00 £30.00 Waiting for Retailer
29 Nov 2016
Microsoft Store 29 Nov 2016 £141.65 £35.00 Queried view 25 May 2017
Homeprotect Landlord Insurance 24 May 2017 £252.42 £40.00 Waiting for Retailer view 11 Nov 2017
Debenhams 02 Oct 2017 £18.00 £1.44 Queried