Topcashback Questions & Answers

ColinCulk

Does anyone know of a way to get notified of when TopCashback are running one of their weekend bonuses?
I really like TopCashback. However I get frustrated when I make purchases only to realise afterwards that I!!!8217;ve missed out on several pounds bonus cashback because there was an offer on that I had not activated.
For example, today I made a £60 purchase through TopCashback then later saw there was a £3 !!!8216;Heatwave Week!!!8217; bonus available if you spent just £5. I now cannot have because I hadn!!!8217;t activated the offer before purchasing.

keith1950

Don't they have your email address?

ColinCulk

They do but I can’t find a setting to get notifications of these type of offers e-mailed to me. Does anyone know if this is possible?

pjran

I made a purchase during the £3 heatwave weekend which I had activated but this is not showing on my account and I’m pretty certain that’s happened in the past. Not only is the £3 not showing nor the purchase I made.

Please help.

Oakdene

ColinCulk wrote: »

Does anyone know of a way to get notified of when TopCashback are running one of their weekend bonuses?
I really like TopCashback. However I get frustrated when I make purchases only to realise afterwards that I!!!8217;ve missed out on several pounds bonus cashback because there was an offer on that I had not activated.
For example, today I made a £60 purchase through TopCashback then later saw there was a £3 !!!8216;Heatwave Week!!!8217; bonus available if you spent just £5. I now cannot have because I hadn!!!8217;t activated the offer before purchasing.

I have the TCB App & I get the special offers as an alert, including the one you have mentioned above.

TopCashBack_Company_Representative

Hi everyone,

@digital – When a claim is required, the difference is a second transaction. It is awarded and paid through through a different process and is not linked to the original process. This can mean the claim money is paid before and sometimes after the original transaction.

We pay you as soon as we are paid and therefore will not be holding back one payment until we get the other. That’s not fair on anybody. You should be paid, when we are.

@ColinCulk – The best suggestion I can make is to ensure you ‘follow’ us on Facebook. You can change your follow settings to see posts first in your timeline and so it should pop up there. We will continue to do what we can to tell all our members about these bonuses.

@pjran – I would like to be clear that the bonus is secondary to the transaction. Your purchase isn’t not going to track because we are running a bonus that is paid for by us.

Similarly, the bonus will only track if the transaction does. If this doesn’t track within the normal seven days please lodge a claim as normal and post on the thread of the claim to say you are expecting the bonus too. Our team will happily award.

Best wishes,
Matt

ColinCulk

@oakdene This sounds like exactly what I need. Do you have any idea what you did to switch these notifications on? I use the app and my phone is set to allow notifications from it, but I never get any.

I’m not on Facebook so can’t use that to keep updated.

TopCashBack_Company_Representative

Hi everyone,

@Whiteadder - Is this about cashback that hasn’t progressed? If so please can you check your est. payable date for me? You can find it on your earnings page by clicking on the + next to the transaction.

If this has passed by more than six weeks please do drop me a message at mse@topcashback.co.uk and I’ll take a closer look.

Best wishes,
Matt

Lugh_Chronain

I have been sent a validate your purchase email for cashback with energyhelpline. When going through the validation process on TopCashback it asks for an order ID though on the app there is no order ID showing in my earnings section, on the TopCashback website there is also nothing showing. When prompted do I just enter N/A for this to proceed?

TopCashBack_Company_Representative

Hey everyone,

@Lugh_Chronain - We would need the order number that was provided by the retailer which should be on order confirmation emails etc and so if you could provide that, it would be great.

Many thanks,
Matt