Topcashback Questions & Answers

bigspender1971

Hi Matt/Kee,
I have 2 transactions made 8 days ago-one with Post Office Money and one with Tripadvisor Instant booking.There not showing up on dashboard yet. I know Matt said it takes 7 days maximum. Any idea if there's a problem with these merchants and should I escalate? Many thanks!

TopCashBack_Company_Representative

@bigspender1971, looking at the statistics that we have for these merchants they can take a few days to track, but they do seem to be tracking. If after the 7 days has passed these have still not appeared, then I would suggest getting a claim lodged for each of these so that we can look to get them tracking to your account as expected.

Best wishes,
Samantha

bigspender1971

thank you Samantha

B_M

@bigspender1971 - the Post Office one is a financial, so easy enough to resolve. Take screenshots of the offer and if you still have the tracking in your history, take a copy of that too.
There does seem to be an issue with tracking with the Post Office at times,and I actually had an issue with a 'deceased' cashback site a while back. The Post Office were pro-active and resolved quickly enough.

I should have an update regarding my financial 'saga' within a few days (hopefully). Well, according to them anyway!
Maybe a time to remember and remind that TCB is classed as an Appointed Representative (AR) according to the FCA and confirmed by the FOS and the Principal is responsible for for the AR's activities.

https://register.fca.org.uk/ShPo_firmdetailsPage?id=001b000000MgCI0AAN

Definitely something I've pointed out with my 'saga'.
And probably something I'll have point out to Azimo soon! Reviews are a tad worrying!

A TCB positive - a great pumpkin offer, thanks.
https://www.topcashback.co.uk/SnapAndSave/Offers

TopCashBack_Company_Representative

Hello,

@bigspender1971, it is no problem at all, let me know if you have any further questions at all and I would be happy to help!

@B_M, I glad to hear that you have liked the pumpkin offer, hopefully we can get more offers like these out to our members on snap and save!

Have a great weekend!
Samantha

B_M

B_M wrote: »

I should have an update regarding my financial 'saga' within a few days (hopefully). Well, according to them anyway!

Complaint raised at 9.05 am, Monday, 16th October - mis-selling of a financial product due to declining promoted cashback via affiliate marketing.

Letter arrived today, Friday, 20th October upholding my mis-selling complaint and agreeing to my request for £20 compensation.

Top marks to Saga for rapidly seeing sense and rapidly concluding.
Not all companies act as quickly as this, that's for sure.

Anyone having issues with cashback payments via financial transactions, whether delays (more than 4 months) or declines, go direct and quote them as being principals, they are fully responsible.
The FCA register is a great tool, let it be your friend.

To be honest and fair, some elements of the offer were plainly stupid and understandable why they wanted to renege.
It's still there presently to be taken advantage of and I doubt you'll find a better low value loan deal ever (taking cashback into the equation).
I'm surprised Martin Lewis MBE and his team haven't stumbled on this........................ yet.
Very similar to past insurances when you were paid to take out an insurance! I thought those days had gone!

sarah1972

Royal London Over 50's plan was taken out on 11th March, £100 cash back was expected but tracked at £20.

Claim is on ice as it cant be submitted before 180 days which is already up ??

£20 is now payable so looks like the remaining £80 isn't even going to be investigated.

November2

Hi, made a purchase after activating the £2.50 bonus link couple of day ago, the purchase tracking is showing in my account but no bonus. At what point should this be showing?

I_luv_cats

Your competitions seems to have merged £200 v iPhone


One minute it’s a daily phone and the next it’s a plus member £200 daily when you click on the phone competition tab (and refresh)

pjran

Topcashback let’s me down again, placed an order last night value £11 to get the extra £2.50 offer BUT my spend has tracked at £9 something.