Topcashback Questions & Answers

TopCashBack_Company_Representative

Hey washable,

I am very sorry to hear this has not progressed for you. The commission earning process is a chain that with some merchants can have a lot of connections, these need to be looked into when looking at non-progression of cashback as it could be the merchant has paid and this is caught up in the chain.

Best wishes,
Matt

pollyann164

How can I contact TCB with a specific issue?

My page is telling me I need to confirm my email, when I click on the send email link it never arrives. Getting really fed up with this now.

B_M

TalkTalk Mobile?
Rumoured to be returning offering cashback promotions in June.
Any updates on when (if it's true)?

TIA

TopCashBack_Company_Representative

Hey everyone,

@pollyann164 - You can do this either via support tickets which you can access via the customer care section of your account or by emailing us at mse@topcashback.co.uk

@B_M - I'm afraid the truthful answer is I don't know and could only say for sure if we re-added them back on site.

Best wishes,
Matt

vm2pensioner

pollyann164 wrote: »

How can I contact TCB with a specific issue?

My page is telling me I need to confirm my email, when I click on the send email link it never arrives. Getting really fed up with this now.

Join the club. I've done everything TCB has asked, sent emails, lodged tickets, even had a reply from Matt (above) - still nothing. Click on send, tells me again to authenticate. Email never arrives. Hopeless!

B_M

Clas Ohlson?

Have they stopped paying?

Payment Performance
We last received a payment from this merchant during January 2017, for transactions in September 2016.

Are the stats wrong or is this merchant abuse?

Justice13075

Is anybody else having problems on the earnings page. All mine are marked as claimed which is not true and money in payout has disappeared.

TopCashBack_Company_Representative

Hey everyone,

@vm2pensioner - can you please confirm your username please? I can help you with this I just need you to provide the information so I can do this.

@B_M - We keep a close eye on transactions and their progression speed. Some merchants, won't start the validation period until a few months after the transaction. However, we will go to the cashback network if we find a merchant is taking much longer than expected. This merchant does have their average payout time available before members click through and this should give members a rough idea of how long it takes for them to pay us.

@Justice13075 - We really will need you to email us so we can take a very close look into this. Please email us at mse@topcashback.co.uk

Best wishes,
Matt

B_M

TopCashBack_Company_Representative wrote: »

@B_M - We keep a close eye on transactions and their progression speed. Some merchants, won't start the validation period until a few months after the transaction. However, we will go to the cashback network if we find a merchant is taking much longer than expected. This merchant does have their average payout time available before members click through and this should give members a rough idea of how long it takes for them to pay us.

Thanks Matt, and yes I am aware of estimates.

But..........................

Payment Performance
We last received a payment from this merchant during January 2017, for transactions in September 2016.

No payments since January and no payments from transactions since September? Really? Really, really?

Maybe time to go back to the network with this one?
I'll give mine another 4 weeks and I'll take it up direct.

Justice13075

Matt I have emailed you under the email address for the Topcashback account to which you have already replied Now waiting for next email.
Regards