Topcashback Questions & Answers

vm2pensioner

TopCashBack_Company_Representative wrote: »

@ vm2pensioner - I’m afraid your email has not reached me. If you confirm your username, I should be able to sort this without 24 hours but with you not being able to provide this with me It’s delaying my ability to help get this sorted for you.
Best wishes,
Matt

I am not happy about posting my TCB username and other details on this open forum. I have, however, sent you these details (also from a different email address in case that is the reason for your non-receipt) to the various TCB contact email addresses, including mse@topcashback.co.uk

washable

Hi I have had a reply from FOS and I have been instructed to inform you that I am still unhappy with the situation. You have 8 weeks to look in to this and at the end of this time, you should be able to give me an answer. This has been going on since 24th October, 2016.
Hope to hear from you soon.
Thanks.

TopCashBack_Company_Representative

Hey everyone,

@Justice13075 - I have replied further to your email about this.

@vm2pensioner - Would you be willing to share your tell a friend link here? I really want to help but as I am sure you can understand I can't locate your account with no information.

@washable - I am sorry you are unhappy with this, we're working to get this situation resolved with all members, rather than specific ones. If you want us to look into your account further we need you to email mse@topcashback.co.uk or submit a support ticket.

Best wishes,
Matt

steveE2

@TopCashBack Company Representative
Cannot upload image in android app for snap & save

TopCashBack_Company_Representative

Hey all,

It's almost the weekend

@steveE2 - Apologies here - is this still an issue for you? We did have a technical glitch with our app and an update has been rolled out - are you using the latest version? For android, this will need to be completely downloaded and installed and hopefully you'll find this works again for you. If you're still having a problem after that, can you email into mse@topcashback.co.uk with the image of your receipt and the offer? We'll check and update you.

Best wishes,
Amber

washable

Hi thnks for your reply but I have already sent this information. Also I am unable to submit a support ticket as Nationwide does not show on the options I am getting.

TopCashBack_Company_Representative

Hi Washable,

If you are having trouble with submitting this under the specific retailer, it might be worth trying to send this in under 'Other/unclassified' as you shouldn't need to link anything to your support ticket this way.

I hope this helps,
Jack

washable

I have done as you requested and posted on Other/Unclassified. So hoping for a quick response
Thanks.

TopCashBack_Company_Representative

Hey Washable,

I can assure you the team will reply as soon as they can.

Best wishes,
Matt

vm2pensioner

TopCashBack_Company_Representative wrote: »

Hey everyone,

@vm2pensioner - Would you be willing to share your tell a friend link here? I really want to help but as I am sure you can understand I can't locate your account with no information.

Best wishes,
Matt

I've done this too. Still nothing.