Topcashback Questions & Answers

ih8stress

TopCashBack_Company_Representative wrote: »

Hi 2010 and ih8stress,


@ih8stress – I am sorry to hear this issue is continuing. If you send me an email to the email address I have mentioned previously and also include your ClubCard number I will do what I can to help you out.

Best wishes,
Matt

Hi Matt

I've just had the same request from customer care today from Matt, so don't know if that is YOU? I have replied to them with my clubcard number, so fingers crossed it will be sorted soon (probably too late for the tesco clubcard batch going out tomorrow though )

Thanks

pfpf

moan mode:

missing claim for Nationwide Flex Direct submitted 3 weeks ago.

today I get a message asking for all sorts of info, but its all been entered on the original missing claim form other than sort code and DOB.

so have been asked for, name, address, post code, account number - all of which is right there on the claim.

sort code and DOB is not requested on the original missing cashback claim form - if its needed why not and why wait 3 weeks to ask?

it just seems a waste of every ones time to have to ask for info that was always needed from day one and to be asking for info that's already there in front of us both.

carh

This email was sent to me by Topcashback on 3rd September:
34.65% exclusive cashback!

For new customers - choose from a wide range of products at ZipVit!
Ends 5th September at 11am!
Get Cashback
To make great savings on your online shopping Add TopCashback

So I ordered £32.98 of goods, expecting £10.98 cashback. And what happens? Topcashback tell me that my claim was "never recognised by Zipvit" so it has been rejected as they can do nothing about it. How much of a con is this? TCB promote the company who then reject my claim despite following ALL their stipulations. TCB, you should at least honour this as you have been primarily involved in this - I would never have ordered from this company had it not been for your promotional email in the first place

carh

This seems to be par for the course on most claims these days

2010

carh wrote: »

This seems to be par for the course on most claims these days

Join Quidco, it`s free.

ih8stress

ih8stress wrote: »

Hi Matt

I've just had the same request from customer care today from Matt, so don't know if that is YOU? I have replied to them with my clubcard number, so fingers crossed it will be sorted soon (probably too late for the tesco clubcard batch going out tomorrow though )

Thanks

UPDATE: Finally got the tesco clubcard showing after 'Matt' replied from customer care today to confirm this.
I have now withdrawn funds to my clubcard, though as suspected I will miss this batch of Tesco points as it apparently takes up to 5 days to process.

Many thanks for your help, especially if you are the same Matt

TopCashBack_Company_Representative

Hi Everyone,

We’ve passed the middle of the week now! I’m here and I hope I can help you with your questions.

@2010 – I can confirm you are not the only person who is awaiting their cashback but it is hard to judge these things as we are not aware of all members’ stay dates. There are many reasons why a merchant may not be on a cashback site any more; sometimes a merchant may decide to offer cashback exclusively with one site and sometimes we take a decision to stop or disable a merchant while we investigate potential issues. I am afraid I can’t disclose why this merchant is not on site at this point in time.

In regards to the other cashback site you mention we are also free for members who choose to be on a Classic account and I do believe that site also have their own claims process. I do believe as merchants work with the same cashback network for each site they are on the chance of a claims success will be the same.

@ih8stress – I do sometimes get the chance to answer member support tickets and so there is a good chance that it was me who replied to you yesterday. I really glad you have managed to request your payout now. Unfortunately I don't think it will be on your ClubCard in time for the end of the collection period but I hope you enjoy spending your points when you do receive them.

@pfpf – The Claims Forms should be set up to ask for all the information we know we need at the time of you lodging a claim and so I will bring this to the attention of our Claims Team who will check all the claims forms for Nationwide and add any boxes needed as soon as they can.

@carh – In order to look at your claim specifically I will need you to send me an email so I can locate your account. Could you kindly send me an email to mse@topcashback.co.uk? I will be more than happy to take a closer look into this and see what has happened.

I hope this helps everyone.

Best wishes,
Matt

2010

TopCashBack_Company_Representative wrote: »

Hi Everyone,

We’ve passed the middle of the week now! I’m here and I hope I can help you with your questions.

@2010 – I can confirm you are not the only person who is awaiting their cashback but it is hard to judge these things as we are not aware of all members’ stay dates. There are many reasons why a merchant may not be on a cashback site any more; sometimes a merchant may decide to offer cashback exclusively with one site and sometimes we take a decision to stop or disable a merchant while we investigate potential issues. I am afraid I can’t disclose why this merchant is not on site at this point in time.

In regards to the other cashback site you mention we are also free for members who choose to be on a Classic account and I do believe that site also have their own claims process. I do believe as merchants work with the same cashback network for each site they are on the chance of a claims success will be the same.
Matt

Well Matt, thanks for the reply.

If I`ve been waiting a year for Shearings cashback and there are others, as you have confirmed, then reading between the lines it looks as though TCB is investigating potential issues with Shearings Holidays, namely they haven`t been paying the cashback they promised to.
If my aassessment is correct,then the chances of any of us ever getting our cashback from Shearings Holidays is slim.

There really should be something TCB can do to stop these companies coming onto your site, on the pretence of paying cashback, knowing full well they have no intention of doing so.
They are virtually misleading TCB and all your members.
They`ve grabbed our money but not kept their side of the deal.

carh

Sadly, you have replied twice to my Claim that this was not tracked despite the order clearly showing up on my account page. This is what I DON'T understand...you say the affiliate merchant , whoever that is in some faceless presence, does not recognise my order yet you have the proof by what is showing on the TCB account page plus I have the invoice numbers etc. This clearly is PROOF. Yet some faceless being is stating that it never happened. Whatever you say in regard to this, none of it makes sense when the clear proof of the order and payment is there and I am sure others will agree

November2

Your post above on Tesco is interesting as my clubcard card number disappeared from my account too. Just added it and being told I have to wait 72 hours. Was this some sort of glitch as I've withdrawn to Tesco previously so my card was already added.