Topcashback Questions & Answers

deutsch

what happens if a missing cashback claim is approved, but at a cashback higher than one i claimed for?

does the retailer give cashback to which TCB keep a proportion, but in this case, the error looks like retailer?

TopCashBack_Company_Representative

Good morning everyone,

I hope this finds you all well and you're enjoying the sunshine!

@pretzel please can you e-mail in to MSE@topcashback.co.uk from your TCB account and I'll take a look into this for you? I know you've e-mailed in the past but I can't seem to find your original e-mail so please do so again and I will happily have a look into this for you. Sorry for any inconvenience caused here; I look forward to your e-mail.

@deutsch I've had a look into your account; I think I can see the claim that you're referring to. As this was offered to you as a manual transaction it looks like this has been an error on our part, for which I can only apologise. I'll need to speak to someone from the Claims Team about this tomorrow to confirm exactly what's happened here... are you okay for me to get back to on this thread then?

Have lovely, sunny Sundays and please let me know if you'd like help with anything else.

Best wishes,

Jessica

***xyz***

I can't log-in to my account. Am definitely using the correct details, but am getting the 'oops, failed' message. Have contacted TCB Help, but they say it may take at least 10 days for someone to look at the problem. I really need access to some Amazon vouchers that I have saved in the account .

tbear06

Hi, Both my husband and myself can't log into our TopCashBack accounts. We've had email replies saying it could take 10days to sort, and we've got hot dog receipts to input! Hope you can help.

helen2k333

I can't get into my topcashback account, it says email doesn't exist. But, I'm using the account information I've always used.

TopCashBack_Company_Representative

Good afternoon everyone,

I hope everybody's had a lovely, sunny weekend.

@***xyz***, @tbear06 and @helen2k333 ... please can you e-mail in to MSE@topcashback.co.uk from the e-mail address that you use for your Top Cashback account so I can look into this for you? I'm really sorry to hear that you've all experienced this but hopefully I'll be able to hurry a resolution along for you.

I look forward to hearing from you all.

Best wishes,

Jessica

clare64

HI
Have been waiting for existing sky customer cashback for nearly 8 months. I put through a cashback claim and was advised to get a special ticket which was automated and told me that you could not chase it.
Please could you advise
Many thanks
Clare

pacifica9

Couldn't log into my TCB account this morning so emailed TCB and have received this:

"I have taken a look at your account and unfortunately, it does appear that
this has been automatically terminated by our system as this shows
characteristics that are potentially attributable to abusive or fraudulent
activity that may contravene our Terms and conditions, due to merchant
abuse. This is in relation to your Debenhams Travel insurance transaction.

Kind Regards,
Top CashBack Support"

Could you please advise further as I am unaware of having done anything against TCB T&Cs.

Many thanks

greatgimpo

Last November I booked a hotel through Hotels.com via Topcashback. It registered the £30 correctly, but I knew it would stay 'pending' until I stayed at the hotel. I fulfilled my obligations and stayed as per the booking. A few days later, I put in a claim for the £30 which remains 'waiting for merchant'. The £30 has now disappeared from my earnings table.

Where is it?

Why?

I have been in touch with Hotels.com with proof of my booking. Their reply was:
'Please be informed that once the check-out is complete, we inform the cashback company so that they can process the 10% cashback. In this case the merchant is the cashback company they will have to release the refund from their end as our system has registered the booking as completed.'

Is this a case of you blame them, they blame you with final result of the money just melts into the ether?

TopCashBack_Company_Representative

Good morning everyone,

Thanks for your messages.

@clare64 please can you send me an e-mail from your Top Cashback e-mail address to MSE@topcashback.co.uk? I can then access your account and look into this further for you

@pacifica9 we have our Terms and Conditions in place to protect our members, our merchants and ourselves as a business. If these have been breached in any way then it is our prerogative to terminate the account in question. Unfortunately I can't comment on your individual case as I don't know all of the details; if you have any questions regarding the e-mail that you've received please can you kindly direct them to the Memberships Team who will be able to provide more information?

@greatgimpo please be assured that as soon as we receive cashback funds we pass them straight on to our members. Please can you e-mail me at MSE@topcashback.co.uk so I can take a look into your account? I'll then be able to advise exactly what's happened here and hopefully get this resolved for you.

Have a good morning everyone; I'll be back this afternoon if anyone has any more questions.

Thanks,

Jessica