Topcashback Questions & Answers

B_M

TopCashBack_Company_Representative wrote: »

In regards to the exclusive offer that you purchased, I can confirm that I have now heard back and it does appear that these have not been tracking at the correct amount, but do not worry as we are looking into getting these rectified for our members as soon as possible

Thanks for that and tbh I was 100% confident that was the case (experience counts). It has happened before with the said merchant and is a known issue. Hopefully something is in place to stop this happening again. You can understand why others may have thought it's all a 'scam' and a 'soon as possible' resolution suits myself and no doubt others. But look at the reviews and see what at least one member had to suffer in the past (very poor customer service there). The issue was totally outside of the members control, please make sure the members don't suffer or be inconvenienced more because of this.

As above, the £3.75 per month sim offer has ended, yet tcb still advertise it.

Kite2010

Any idea when a claim raised in May 2013 might be resolved?

And please, no scripted automatic responses which ignore the original question

And how do I close my Topcashback account?

ujjain

I spent £50 at Ladbrokes for the £63 cashback. Ladbrokes ended up calling my cashback claim ineligible. I had to manually lodge a claim. I feel kind of screwed over.

Screenshots of proof:
i.imgur.com/1egqJvN.png
i.imgur.com/IV8S66a.png
i.imgur.com/QAgxfXy.png

TopCashBack_Company_Representative

Hi everyone,

@B_M, thanks for your feedback! I have asked our Sales Team to look into the £3.75 Sim Only Plan offer and update this accordingly so as not to cause any confusion

@Kite2010, I am sorry to hear that his has still not been resolved for you, if you could email me directly at mse@topcashback.co.uk, I would be happy to take a look into your claim for you and assist with any further questions that you may have.

@ujjain, I am sorry to hear that you feel this way, if you could email me at mse@topcashback.co.uk, I can take a look into this in more detail for you and hopefully, I can be of help.

Many thanks,
Samantha

tuggy12

@B_M


TalkTalk cashback changed to £60.60 pending today, so looking O.K.

B_M

@tuggy12, yes updated now and hope it goes to payable smoothly after the mess and not like a previous member (reviews) had to endure.

Good to see the page actually updated now. It really needs to be accurate for contract purchases and obviously financial promotions. It could well be considered misleading if it isn't and to continually have the same issues could be considered deliberate, or at the very least negligent. Tcb are responsible for what they put out, but it could be said that they aren't too bothered when the promotional material is totally wrong or fails.

TopCashBack_Company_Representative

Hi @B_M and @Tuggy,

It's great to hear that your transactions are now tracking as we would hope. However, if you do have any further issues please do let us know.

@B_M I do understand your frustration when the pages don't quite match up to the merchant's offers advertised on their site. We do do all we can to make sure they are accurate - which can sometimes be a bit difficult as offers do change across the board very regularly. However, as soon as a member queries an offer that doesn't appear to be correct we do investigate it and amend it as soon as possible if necessary.

Best wishes,

Matt

sillygoose

What is up with the site lately? last night and tonight its like trying to pull the doormat through the letterbox! hard going, very unresponsive. "the service is unavailable' keeps coming up.

Victim of your own success? you need to get some more servers online!

abandonded

Got an email ftom TCB with a link to the free dvd offer. All I had to do was to click on the 'Take cashback now' button! But there was no such button. Emailed TCB and got a reply suggesting that I try Chrome or Firefox etc.. I did with the same result -no 'Take top cashback' button. Sent another email and got a reply not relating to my problem. What a waste of time and effort.

TopCashBack_Company_Representative

Hi everyone,

I hope you're all having a great Friday and looking forward to the weekend.

@Sillygoose I am really sorry about this. This week our Tech Team have been working hard behind the scenes on our site and this unfortunately has had an impact on the speed of the site. They are also working very hard to get the site more stable for our member and so I do hope you notice a difference very soon.

@abandonded I am really sorry that you have been having issues with this special offer. Can I kindly ask you to take a look on our blog on the website? You can use this link to get to it:
http://www.topcashback.co.uk/blog/
The 2nd post down has the details to the Disney offer including a link and the terms and conditions. I have made sure that this button is appearing. However, if you do continue to have issues with this can I ask you to email mse@topcashback.co.uk ?
I can then take a look at this further for you and so why this button is not showing for you.

I hope you all have a great weekend!

Best wishes,

Matt