Brand new TV with fault no refund

visidigi

Glad to hear you got it sorted.

Arnie33

The second chap was from a different company which was interesting, he said his firm looked after John Lewis and richer sounds customers mainly. Not sure why they sent a different firm but oh we'll I'm happy it's getting sorted.

lee111s

Great result, well done for keeping at them!

Toxteth_OGrady

Once you are happy with the repair/replacement you might want to consider claiming redress from Currys for the additional cost of all those extra phone calls and any other costs (e.g. loss of earnings waiting for engineer visits).

These companies quite often try to fob off your statutory rights but Currys were clearly in breach of contract under SOGA in selling you an inherently faulty item.

[Deleted User]

visidigi wrote: »

I can read that it was a 65" screen.

It's a huge screen which needs to be treated with kid gloves after it's out of the packaging.

Moving such an enormous screen around unnecessarily could easily cause irreparable damage; the kind of damage unlikely to be covered by the guarantee.
It's far better left in situ if it's been installed and left to an engineer to decide if it should be moved.

visidigi wrote: »

Why wouldn't curry's allow the setup of the screen in store for comparison? what do you know that forbids the possibility?

No competent store manager would allow the setting up of a "faulty" TV set in a public showroom designed to sell from.
What you propose should only happen behind the scenes in a workshop. Seriously, if it was your store would you want other potential customers put off buying by allowing such action? Do also note that the OP didn't buy the TV in that store, it was bought online. Yet another reason the Manager would never allow such a side-by-side comparison.

The alternative I did suggest (at post #2) was to get a second opinion from an independent engineer. It was also obvious the retailer or manufacturer would eventually resolve the complaint if the OP was persistent enough.

Ratboy

I bought a 40" projection screen, used with the old analogue Cable box, and the screen quality was awful. It was too large for the room, so I returned it and got a 32" CRT Panasonic (perfect @£1200 - but it recent lost green - anyone know how to fix it!?);

I've never heard of banding issues on TV, and I would suspect that the issue is due to the source set incorrectly (ie not RGB, or HDMI), or poor cabling. I replaced my scart lead with a decent quality, and the picture was improved immensly.

I suspect, and not one to judge, that the OP complains too quickly, due to the font used, and their replacement TV will also not be upto standard, due to the size of it.

OP - Can you confirm what size room you are viewing this in, as by definition, TV broadcasts are meant to be out of focus/unstable due to the viewing distance, as opposed to a computer monitor, which is meant to be viewed at close range.

SAHD_Jim

StuC75 wrote: »

Read the OP, the retailer has passed it to samsung to investigate, and they have confirmed that it is within Tolerance (bit like the old issue of dead pixels on screens)..

Is it 'true' banding? as in a visible line, or is it the image 'shifting' along which happens with larger screens \ panning and poor connections \ settings \ interference..

I did read the OP but I think you didn't. The retailer DID NOT pass it to Samsung the OP said they called Samsung themselves, which they should not have to do, and judging by the latest update, Samsung fobbed them off the first time. Thankfully it is now sorted, but that doesn't change the fact that it is the retailer's repsonsibility to deal with the manufacturer not the customer in this situation.

Had the OP had Currys fighting their corner they might not have been fobbed off first time. Some customers would have accepted the first engineer's assessment which was clearly wrong.

Arnie33

Ratboy wrote: »

I bought a 40" projection screen, used with the old analogue Cable box, and the screen quality was awful. It was too large for the room, so I returned it and got a 32" CRT Panasonic (perfect @£1200 - but it recent lost green - anyone know how to fix it!?);

I've never heard of banding issues on TV, and I would suspect that the issue is due to the source set incorrectly (ie not RGB, or HDMI), or poor cabling. I replaced my scart lead with a decent quality, and the picture was improved immensly.

I suspect, and not one to judge, that the OP complains too quickly, due to the font used, and their replacement TV will also not be upto standard, due to the size of it.

OP - Can you confirm what size room you are viewing this in, as by definition, TV broadcasts are meant to be out of focus/unstable due to the viewing distance, as opposed to a computer monitor, which is meant to be viewed at close range.

I'm viewing the tv from 10 feet away which is optimum for a tv this size. Sources used sony blu ray s790 which wasn't cheap , Xbox 360 and sky hd all with audio pearl hdmi cables which are pretty much the best cables you can buy (what hi fi 5 star award winners)

Remember it's not just my opinion now but a samsung engineer who I imagine has seen hundreds if not thousands of tv's has confirmed that the tv is faulty.

I typed in large font because it was my first ever post and there's no instruction on what font size to use, I now know not to type so large.

Toxteth_OGrady

Arnie33 wrote: »

all with audio pearl hdmi cables which are pretty much the best cables you can buy (what hi fi 5 star award winners)

Snake oil.

http://www.techradar.com/news/video/why-you-dont-need-to-spend-more-than-2-on-an-hdmi-cable-1071343#null

http://www.expertreviews.co.uk/home-entertainment/1292371/expensive-hdmi-cables-make-no-difference-the-absolute-proof

http://www.audioholics.com/education/cables/long-hdmi-cable-bench-tests

Arnie33

Toxteth_OGrady wrote: »

Snake oil.


There are as many arguments for premium HDMI cables as there are against.

I have gone from a £2 cable to Monster to Audi Pearl and I can tell thedifference.

Like many things, its subjective to ones owns views and tastes. For examplethere are people that can’t tell the difference between speakers that cost£1000 and speakers that cost £10,000.

The reviews you posted are just three different people's opinions, some peoplesee things others cannot. Hence, why I got a second person to look at my TV.