Painfully slow broadband....

debitcardmayhem

kwikbreaks wrote: »

Two filters in series shouldn't mess up the ADSL unless they'd somehow contrived to connect the router to the voice side and you could do that with just one by using the wrong connectors.

A friend had an extension cable with filters at each end , not a good idea.

joho

Okay...17070 call made and noisy line fault reported. Boy, they really don't want to come out do they! Anyway an engineer is heading our way sometime soon to check everything outside.

Speedtest.net - ping 73ms, download 0.23mbps, upload 0.86mbps
Pingtest.net - ping 100ms, jitter 120ms, line quality D*, packet loss test failed.

Line rental and call billing is definitely with BT because my now husband was already in the house and using BT when I moved in and brought TT as ISP with me. TT have now 'validated' my account and I have been able to register with the forums. I have no idea why the account was not already valid. There was a huge palaver getting the postcode changed when the Post Office changed our postcode and I can't run TTs own speedtest check because the postcode doesn't match their records. It's like 2 steps forward and 1 step back with them.

The speedtester.bt.com/beta appears to have changed to BT wholesale. I can't run it right now as it requires wired connection to the router. I'll do it as soon as I can though.

And I will try the old router in the current socket (the first one tested in all the tests posted for penrhyn, as it is the nearest and easiest to get to and doesn't have anything else in it).

Edit: definitely only one microfilter per socket, as I bought 4 brand spanking new ones on Friday and have installed them.

macman

kwikbreaks wrote: »

The OP said they have a BT line in the first post. A BT line but LLU broadband is a common setup - probably more common than full LLU.

Sometimes it's still a BT line even though some other teleco does the line and call billing too.

A 'BT line' does not mean that they pay line rental to BT. OP needs to clarify who is their supplier for line rental and broadband.
How can you have an LLU line and pay line rental to BT?

joho

Old router (an old NetGear DG that is no longer supported): Speedtest.net: 58ms DL 0.22mbps, UL 0.82mbps
Pingtest.net: Ping 46ms, Jitter 2ms, B* quality, packet loss test failed.

Can't find the line stats on this router. Will keep looking.........

macman

It should be quite clear who your line rental provider is, because it will be shown on the bill.
You ran the line test-so how noisy was it? Have you never noticed this issue when using the line for voice calls though? If the issue is noise on the line, then it's nothing to do with TT-they do not supply the line or maintain it.

joho

Yep, I've said above that line rental and billing is definitely BT.

Yes, the line is noisy when making voice calls. It was fairly noisy doing the quiet line test. It was noisier when I got through to BT India (or wherever) but of course they can't hear it.

The line stats for the old router:
ADSL Link
DownstreamUpstream
Connection Speed258 kbps1001 kbps
Line Attenuation15 db3 db
Noise Margin31 db9 db

So much the same as the new one.

joho

I just want to say thank you to you all. I really do appreciate all your help and feel as though I am finally getting somewhere now.

Jo x

kwikbreaks

joho wrote: »

Speedtest.net - ping 73ms, download 0.23mbps, upload 0.86mbps

That shows that the sync rates in the stats are reported the right way round.

debitcardmayhem wrote: »

A friend had an extension cable with filters at each end , not a good idea.

That would only make a difference if you were trying to run a router on it - you'd be trying to get an ADSL signal from the filtered o/p of the first filter. I expect it was exactly that which caused the problem penrhyn remembered though. With plug in extensions serving a phone filtering at the master socket end is the best option as it isolates the ringwire in the extension. You really shouldn't run a router on a plugin extension at all as it introduces noise pickup from the ringwire in it.

macman wrote: »

How can you have an LLU line and pay line rental to BT?

You can't have an LLU line and pay BT line rental but you can very easily have and LLU'd ADSL and retain a BT line - I've done that with UKOnline and O2 in the past.

If both routers will only establish sync with that huge noise margin then there is either something very wrong with the line, internal wiring/filtering, or the port in the DSLAM. I don't think it's possible to set the target that high.

GunJack

Agreed about the line stats, the speedtest was the clincher. The hybrid LLU was SMPF if I remember correctly, once upon a time it was quite common. For the OP, I would recommend getting the fault sorted then moving over to full TT LLU, and get a decent service and speed.

get line stats on a DG834 is normally IP addy 192.168.0.1, admin and password to log into the router, go to Router Status page, then Show Stats

kwikbreaks

He doesn't need to swap the phone line over to full LLU. Doing so won't alter his ADSL speed although it may turn out to be cheaper.

The ADSL is provided by a separate device at the exchange (DSLAM - http://en.wikipedia.org/wiki/DSLAM ) which couples up to the phone line through the equivalent of a filter and that will already be the TT ADSL2+ not the BT ADSL only one - BT ADSL has an upstream sync of 448 for home circuits.