Sky buyout of O2 Broadband

Quentin

deutsch wrote: »

Do Sky have to honour the annual tie in contract?

No.


But it sounds like you are now migrated to Sky.


If so, then you have no tie in and can leave with 30 days notice.


Or negotiate a 12 month tie in to sky and get the BB for free.

Nemo

jem16 wrote: »

BB for £7.50pm, free Line Rental and £75 credit.

I got offered this on 1st Feb. when I phoned up for a MAC 2 weeks after migration to Sky.

I've spent the last 3 weeks trying to get the deal set up properly as there was some sort of system issue when I was offered it. I've been bounced around and fobbed off via the call centre, executive support centre, emails, and web chats. The free line rental is now sorted, but I now have to wait another 5 days for them to check recordings to sort out the broadband and £75 credit. This in spite of asking them to just check the recording 3 weeks ago.

Sky = Nightmare!!!

Elleegee

I just want to vent my anger with Sky!! My 90 year old father (who has early stages of dementia) was changed last Wednesday from o2 to Sky. Coincidentally, I haven't been able to phone him since last Wednesday!! I normally phone him every day. I spent most of Friday on the phone to o2 in Ireland and then Sky - without getting any resolution to my problem. o2 were totally unhelpful but I spoke to a very understanding woman at Sky who added my dad to the Accessability group but was still unable to help me. I phoned Sky at 6.00 pm this evening - again no-one was able to help. I ended up speaking to a manager and Sky's view is that my dad needs to do diagnostic tests on his line - I explained that he is 90, lives alone (doesn't have a carer) and has dementia. I asked if they could please send an engineer and they told me I had to agree to pay £99.98 if the engineer found the fault to be with my dad's phone. Again, I explained that the problem only started on Wednesday when Sky took over the service. The two hour phone call ended with them reluctantly saying they would send an engineer but that I would have to phone my dad to ensure that he would be there to open the door to the engineer. At that point, I reminded them that I AM NOT ABLE TO PHONE MY DAD and I put the phone down. I'm going to call BT tomorrow and ask their advice about swapping my dad to BT.

JasonLVC

Elleegee wrote: »

I just want to vent my anger with Sky!! My 90 year old father (who has early stages of dementia) was changed last Wednesday from o2 to Sky. Coincidentally, I haven't been able to phone him since last Wednesday!! I normally phone him every day. I spent most of Friday on the phone to o2 in Ireland and then Sky - without getting any resolution to my problem. o2 were totally unhelpful but I spoke to a very understanding woman at Sky who added my dad to the Accessability group but was still unable to help me. I phoned Sky at 6.00 pm this evening - again no-one was able to help. I ended up speaking to a manager and Sky's view is that my dad needs to do diagnostic tests on his line - I explained that he is 90, lives alone (doesn't have a carer) and has dementia. I asked if they could please send an engineer and they told me I had to agree to pay £99.98 if the engineer found the fault to be with my dad's phone. Again, I explained that the problem only started on Wednesday when Sky took over the service. The two hour phone call ended with them reluctantly saying they would send an engineer but that I would have to phone my dad to ensure that he would be there to open the door to the engineer. At that point, I reminded them that I AM NOT ABLE TO PHONE MY DAD and I put the phone down. I'm going to call BT tomorrow and ask their advice about swapping my dad to BT.

What makes you think BT will be any better?


Sky don't own the telephone lines, BT do. Sky rent the lines from BT. If there is a fault with the telephone line Sky will contact BT to deal with.


Both BT and Sky will charge a £100 to come visit, if the fault is their end then no charge but if the phone is simply off the hook or unplugged from the wall then its not a fault and the charge will apply.


It does sound like something has gone wrong with the switchover and Sky could have been a bit more helpful in trying to figure out the problem but then that's big corporations for you, they have a one size fit all policy when in reality we're all individuals.


Sky can be annoying but not half as useless as BT are. I'd rather have no phone than be with BT.


Why not invest £15 in a cheap mobile as you really should have another line of communication to contact your parent if they are that old and suffering early-set dementia.


I know the phone is small but just program speed dial to key 1 and then parent just has to hold button 1 and it'll dial straight out for them.
phttp://direct.asda.com/Samsung-GT-E1270-Mobile-Phone---Virgin/008737534,default,pd.html&cmpid=ppc-_-ad-pla-_-ggle-pla-_-Mobile-Phone-and-Accessories-_-008737534&cm_mmc=ad-ppc-_-ggle-pla-_-Mobile-Phone-and-Accessories-_-008737534&istCompanyId=71f4ae42-94c5-4821-aa58-05eff6da2486&istItemId=xrrqwltpq&istBid=t

Gordon_Hose

I've had an excellent service from BT since signing up 2 weeks ago.

Phone and broadband were connected and working when they said they would be, and it's quick.

wmathias

2 Days connected to Sky for Broadband and line rental.

Speed was initially 4 meg and has gone up today to 6.5, so I'm hoping for a bit more throughout the next few days (I was previously getting about 13 with o2)

Phone is working fine, as is orchid dialler with the new 18185 alternative 1p/min number instead of the 0p/min for standard numbers.

All in all, considering I'm paying nothing for a years bb and line rental, I'm very happy.

Gordon_Hose

Sky have DLM that last's approx. 10 days. Your speed will level out at the max you line can handle, just don't turn your router off.

wmathias

Gordon_Hose wrote: »

Sky have DLM that last's approx. 10 days. Your speed will level out at the max you line can handle, just don't turn your router off.

Wil it be OK that I'm just using my original o2 router still (re the DLM) rather than the sky hub?

jem16

wmathias wrote: »

Wil it be OK that I'm just using my original o2 router still (re the DLM) rather than the sky hub?

It will be absolutely fine.

spud17

Just popped back to say that I finally got around to calling the Olympus team (0800 230 202, option 1, 5, 2, ), because my free period expires early in March.

I'm on BT Line rental saver, so told them I was tied to BT, (don't want Sky line rental anyway).

The advisor came back with £5/mth +£20 credit to my Sky account.

I umm'd a bit and said that I'd seen that they had been crediting £75.

I was asked to hold the line, after a few minutes the advisor came back and said that as a special favour (?) I could have £75 credit.

I use my own router and was repeatedly assured that it *should* pick up the new connection, in the same way it had picked up my O2 connection.

Any problems and Sky would give me settings to alter on the Netgear.

Credit to the advisor who seemed to have all the answers to my queries regarding my router and any 'training' period for the new connection.

One thing that they couldn't answer relates to speed.

I currently get 6+ Mbps with a tweaked router, official figure is 4.7 Mbps @6dB

The Sky advisor said that they could see that I was on 5 Mbps with O2, but should get around 7 Mbps with Sky.

Is this just marketing BS?

If the switch goes ok, then I'll be well chuffed.