ITDISTRIBUTIONUK (Ebay Parcel Delivery) CONTACT NUMBER

Hammer_Slammer

sendyourparcels.com wrote: »

isayoldchap,

I really am sorry about that, if you pm me your email address I will refund you immediately.

We planned to temporarily take our services down until the end of this month a week today, so that we could improve the areas in which we are lacking (Such as customer support). However, unfortunately something went horribly wrong with our booking server last night and all the records for the last week have been lost. This means we are now refunding people for todays collections.

We are not implying or ruling out deliberate sabotage.

As a result of this, we have pulled the trial today (a week early). We still hope to relaunch using the same couriers and a much improved system late may.

Some of the people buying our services are truly horrible, and I have lost patience with anyone who emails us swearing or with threats included. If any of our customers acting in this manner are reading this, then be prepared for an email back from me personally in much the same tone.

Thanks to our loyal customers, and we hope this will not prevent you from trying our new relaunched service at the end of this month.

I thought i point out that you may get horrible emails from disappointed customers but remember the ebay sellers who are relying on your guaranteed next day service will be getting the same back from the ebay buyer if they dont get their parcel on time.
Btw i will point out ive never used your service, but in the past i used another courier service that let me down and it wasnt a pleasant experience all round for the buyer or me :mad:

Jabba_flabba

My experience of sendyourparcels.com has not been good.

I booked for a parcel to be collected on 3rd of May. ParcelForce didn't show up. On the evening of the 3rd of May I re-booked via the online form for re-collection on the 4th of May. Again ParcelForce never showed up. On the 5th of May I requested a refund via the online form. My bank account still hasn't been refunded.

Since then, I have sent four firm but fair (and polite) messages requesting a refund (two direct emails and two ebay messages), and have received no replies to date (though I have received the autoreplies to the ebay messages).

sendyourparcels

Hi JabbaFlabba,

Sorry again for that, please PM me your email address and I will ensure the refund is made. If you paid by card, you may have been refunded yesterday when we refunded most people, however it can take a few days to go back into your account/on to your card.

If you decide to use our relaunched improved service when we restart later this month, your first few deliveries will be free of charge, as a token of my apology.

Jabba_flabba

Hello sendyourparcels.com,

Thank you for your swift reply, I have PM'd you with my email address.

Jabba_flabba

Thank you sendyourparcels.com, I have received a PP refund from you. Happy endings after all.

sara2323

Great!! Sent PM after reading post and just recevied my refund!! and a friendly PM with an offer of first few parcel collections free.

Thankyou for your offer.

prettyflyguy

sara2323 wrote: »

Great!! Sent PM after reading post and just recevied my refund!! and a friendly PM with an offer of first few parcel collections free.

Thankyou for your offer.

I also sent PM after reading the first post from sendyourparcels.com yesterday, Not one of the lucky ones who recieved a reply though

Found out the answer to my question myself.

NICKSHEFFY

Hi Everyone
We booked 13 collections on the 2nd May, sadly they were'nt collected and following no contact we requested a refund on the 10th, sadly following a further 3 emails and no response we have apending charge back in process with them.
I hope of course they can get to grips with there service and if they can, and offer these prices they will be sure winners!
Lets hope the company see this thread and can kindly refund us ..... it would be nice!
Nick
VSUK Limited

isayoldchap

NICKSHEFFY wrote: »

Hi Everyone
We booked 13 collections on the 2nd May, sadly they were'nt collected and following no contact we requested a refund on the 10th, sadly following a further 3 emails and no response we have apending charge back in process with them.
I hope of course they can get to grips with there service and if they can, and offer these prices they will be sure winners!
Lets hope the company see this thread and can kindly refund us ..... it would be nice!
Nick
VSUK Limited

Hi
Have you PM SYP?

NICKSHEFFY

Heh
Im sorry, Im not so sure what you mean by PM
Nick
VSUK Limited