Nationwide Flexclusive Issue 1 ISA

innovate

david78 wrote: »

You can to Issue 1

Only until May 1 2013 though?

david78

innovate wrote: »

Only until May 1 2013 though?

Yes I know, and the clock is ticking.

Linclass_2

After complaining I've had the interest backdated to the 8th Jan for the transfer I completed in March from Online 3rd ISA to flexclusive ISA.

Due to yet more misinformation from NW namely told previous deposits were all new money, when in fact £2K was a transfer between NW ISA'S. Due to time constraints, delays in a reply from NW and then a family emergency on my part, it was 6th April before it was confirmed I was right BUT too late to invest my £2K now. I have also been offered £50 compensation to.

RedRuby_2

I just received a call from Nationwide because I made a compliant about having to transfer and poor customer service.

I was told over the phone that my interest would be backdated to the 8th January 2013 (have requested to get this in writing)

But most importantly, he asked me if I was happy for him to close the complaint or if I wanted to escalate my complaint and speak to his manager.

I wasn't sure really and he said that he would call me later on today.

Because I received poor customer service aside from the isa transfer issue, I was wondering if it was worth me escalating and speaking to the manager about the poor customer service aspect and the added inconvenience that I face e.g travelling to a different branch etc to see if I would be offered any compensation?

Frank121

I would. You have nothing to lose and if you feel you have received poor service, this is a good opportunity to raise your concern.

RedRuby wrote: »

I just received a call from Nationwide because I made a compliant about having to transfer and poor customer service.

I was told over the phone that my interest would be backdated to the 8th January 2013 (have requested to get this in writing)

But most importantly, he asked me if I was happy for him to close the complaint or if I wanted to escalate my complaint and speak to his manager.

I wasn't sure really and he said that he would call me later on today.

Because I received poor customer service aside from the isa transfer issue, I was wondering if it was worth me escalating and speaking to the manager about the poor customer service aspect and the added inconvenience that I face e.g travelling to a different branch etc to see if I would be offered any compensation?

RedRuby_2

Frank121 wrote: »

I would. You have nothing to lose and if you feel you have received poor service, this is a good opportunity to raise your concern.

Well I did speak to the manager and was £10 good will compensation and should get a letter detailing the backdated interest.

Frank121

RedRuby wrote: »

Well I did speak to the manager and was £10 good will compensation and should get a letter detailing the backdated interest.

Great :dance: