Vent against the moaners re Valentine Day deliveries.

MamaMoo_2

Stiggsy wrote: »

thanks for quote advise but it wasn't spur of the moment from me I did it 5/6 days before and whatever the circumstance you expect what you pay for, they have said they will refund and send more flowers but have not as yet so will keep everyone posted , it still stands that a reply to the issue 4 days after valentines is very poor, it's the company that makes a huge profit on that day not me so they use it to their advantage to make profits just as Xmas does but I bet 99% of you on here celebrate that on 25th dec so by should anybody give an opinion that we if we so choose to celebrate another day in the year without castigation. The end. Not aimed at you specifically dantheman.

Christmas, unlike Valentines day, is on a specific day as its supposedly the anniversary of the birth of Christ, and therefore holds special meaning to many people. The celebration of any anniversary makes sense to be held on the same day yearly (Birthdays, wedding anniversaries, Christmas etc) whereas Valentines day is not really an anniversary of something important, but these days is just a hallmark sponsored day of fake romance and unimaginitive gifts.

Anonmouse

DantheMan wrote: »

Try the 'quote' or 'edit' buttons?

PayPal disputes can take up to 45 days and the funds ARE NOT available to the company to do the refunds, I know this as i work for a company that receives PayPal transactions.

If anything you are actually just shooting yourself in the foot.

Although it may not be an ideal situation, i sense a large case of over reacting from alot of people, it's a bunch of flowers, if that's the only thing you have got your partner on a spur of the moment thing and haven't bothered your !!! to get out and get something nice then it's your own problem.

By opening your dispute, your forcing people to jump through PayPals hoops and thus making it much more difficult not only for yourself, but for everyone else.

By the looks of things the company has acknowledged a mistake and is supplying a fantastic apology by way of 50% refunds and double the actual flowers ordered.

I know we wouldn't do that. (I don't work in flowers though)

Yes they have let you down, but they are not under any obligation to supply in compensation, this has been done voluntarily by the company for a mistake they have admitted to and are now trying to rectify.

Those of you opening disputes are clearly unreasonable people.

Learn the difference before a dispute and a claim before you start spouting crap please.

terra_ferma

Sally_A wrote: »

Stop whingeing!!!!!!

Are you such sheep that you have to follow Hallmark and other tatty companies in giving your partner a gift on 14th Feb?

What about the other 360+ days of the year - quite frankly, a bunch of flowers on a dreary October day (twice the amount, half the price), totally out of the blue, means so much more than a limp bouquet on14th Feb.

Men....some ideas, as I know you have no imagination.

Cook a meal - only once a month, when you know she is stressed, late home from work.
A bunch of flowers - say 3 times a year, at random times - not because you are seeking forgiveness, but just out of the blue.
A massage, just for the togetherness of it - that doesn't have to lead to sex!!!
Wash and polish her car.
Put fuel (ie brim it) in her car unexpectedly.
Make your own and her packed lunch now and then.

All little things that speak volumes much louder than tat on Valentine's Day.

A lot of assumptions on this post, sounds like you live in a world where men don't do any cooking, and women's don't get frisky if given a massage by their partner. Sounds boring, predictable and very very sad.

DantheMan

Anonmouse wrote: »

Learn the difference [STRIKE]before [/STRIKE] a dispute and a claim before you start spouting crap please.

Regardless of if it's a dispute or claim, there is still more 'paperwork' (it's in inverted commas as it's more like computer work) to be done because of someones impatience.

Also regardless in a dispute/claim, the funds are still NOT AVAILABLE to the company, and therefore held in suspension until resolved.

The only real difference appears to be the wording...

I will admit this is just a sweeping geralisation and I'm sure if we where to delve deeper there would be some minor differences.

As I have stated before in my last post. The company realises it has let a lot of people down and is rectifying it. The only extra thing they could do is turn back time... which I am sorry to say is not possible.

As such they have offered a very nice amount of compensation for an error that was caused by something out of their control (making them not legally liable).

Making this a very nice gesture by a company that doesn't have to do it.

They could have simply done nothing.

Anonmouse

I have received no offer of compensation (unless you count a 50% off code, lol)

The difference is, a dispute is a communication between buyer and seller, paypal are not involved - a claim is when paypal get involved hold all money until they make a judgement and return as required, usually when a seller has failed to respond to a dispute.

To tell customers they won't get refunded or have anything delivered if they try to raise a dispute is incredibly unfair and misleading - lies to try and deter people from doing it...

KxMx

DantheMan wrote: »

Try the 'quote' or 'edit' buttons?

PayPal disputes can take up to 45 days and the funds ARE NOT available to the company to do the refunds, I know this as i work for a company that receives PayPal transactions.

If anything you are actually just shooting yourself in the foot.

Although it may not be an ideal situation, i sense a large case of over reacting from alot of people, it's a bunch of flowers, if that's the only thing you have got your partner on a spur of the moment thing and haven't bothered your !!! to get out and get something nice then it's your own problem.

By opening your dispute, your forcing people to jump through PayPals hoops and thus making it much more difficult not only for yourself, but for everyone else.

By the looks of things the company has acknowledged a mistake and is supplying a fantastic apology by way of 50% refunds and double the actual flowers ordered.

I know we wouldn't do that. (I don't work in flowers though)

Yes they have let you down, but they are not under any obligation to supply in compensation, this has been done voluntarily by the company for a mistake they have admitted to and are now trying to rectify.

Those of you opening disputes are clearly unreasonable people.

Actually, it's now days past when some were promised delivery of the double free flowers, and guess what, nothing!

If the company were following through on it's promises I don't think there would be so many complaints.

But they have failed on the original order and failed on some promises made to make it up to their customers.

warehouse

Sally_A wrote: »

Men....some ideas, as I know you have no imagination.

Thanks for lumping us all together.

Idiot

POPPYOSCAR

Fill my car up with fuel as a surprise- a romantic gesture?- that is a good one!!

My OH does that all the time - it is his job;)

StacFace

I didn't order/wasn't due to receive any flowers from any of these companies but I can definitely understand why people are upset. At the end of the day Valentine's is a special occassion for many people regardless of what you think of it.

If you arrange for something to be deivered on a certain day (and pay more for it to be specifically that day as I'm sure many did) then you expect it to turn up on that day. This is especially true where the company is aware that the day holds significance. I know it was supplier problems and they attempted to rectify it with an upgrade the next day/refunds/money off codes or whatever it was they were offering but many of the complaints I've seen have been from people who didn't get them the next day as promised or were promised an upgrade they didn't get. If It was me I'd be annoyed at this.

It may not be the end of the world but it does still put a dampner on things. Since it seems you don't celebrate Valentine's try to imagine if it was something you do. What if instead of flowers being ordered to someone's workplace on Valentine's followed by a meal or whatever after work, it was a birthday it was being done for? How about if it had been a Christmas present and you'd paid extra to guarantee it arrives in time but then it wasn't delivered until 27th/28th?

I also definitely agree with the other post(s) saying that celebrating Valentine's doesn't mean you can't be romantic the rest of the year. Again think of it like another occassion, you can spend time with family any time of the year but would you then not spend Christmas with them?

terra_ferma

Fire_Fox wrote: »

Read: we are pooping our panties that numerous disgruntled customers will open a PayPal dispute, this will be viewed very dimly by PayPal/ eBay and they may close or suspend our account which will affect our business. :rotfl:

I'd open a PayPal dispute based on that: no way will they want multiple cases open for 45 days.

I've never heard Paypal disputes/claims take 45 days once they are opened, it should only take a few days. However you have up to 45 days from purchase to open a case.
It's also not correct that they can't refund you if a dispute is open, they will be given the option to refund, and this will automatically close the dispute, otherwise the customer needs to escalate it and paypal will make a decision.

By discouraging people from opening a claim they may just be desperately trying to save their business.

If their only payment merchant is Paypal (you may not even realise it is if you pay by credit card), their business is at risk. Paypal are very quick at closing an account if they feel the business is a risk to them, and a very high number of claims/disputes opened by customers would definitely trigger some alarms.