For a better mobile life - stick with CPW

shareef

Also just to add, CPW do have good deals, just not so often as other companies. My current phone is with them, 12 months free with 400 mins on three. And a month or so ago they had 11 months free on an O2 sim with 400 mins free. You just have to look out for the deals.

I would not say though that they are "hassle" free. But I do believe it is the case that the terms are simple and relaxed in comparison to other cashback retailers, and thus you're more likely to get your cashback.

ka7e

The deals are good, when they are about! The newish site revamp has made them much more difficult to spot, though. Sometimes the clearance deals aren't the best on offer. You might need to to port your number to a PAYG sim until the right one comes along.

Last year I had O2 200 at 99p for 11 months, this year I'm on the sim-only O2 400 deal - free for 11 months. It was the first thing the Loyalty Dept offered and was what I wanted anyway.

I got all 3 of my last cashbacks, with plenty of time to chase up or reclaim within the 60 day period. Emails through the CPW website have been answered within 48 hours, occasionally with a phone call rather than email. In a worst-case scenario I take some comfort from their High St presence which gives me someone to deal with face-to-face.

Old_Gold

gtz101 wrote: »

BUT it is their quality of AFTER SALES SERVICE that you are really paying for.

So I would like to know then where this quality of after sales service is if you have a complaint and even the directors ignore you. I appreciate that everything must have gone smoothly for you, and I hope for your sake that continues, but your praise of CPW may be a bit sour for those who have had problems with Charles Dunstone and his cronies.

johnk

Every company has its own problem. I trust CPW as in a couple of occasions, I received personal responses from Charles Dunstone himself (not the automatic one) on my complaints, and the problem was resolved swiftly. It proves that Mr Dunstone does look into complaints from time to time. This certainly adds to my confidence in CPW.

justpaper

i work for CPW now,. and i was ment to pay 3.99 per month due to the flyer i saw (of course the flyer say refer to T&C),. i and others ended up laying out 10.99,. due to the vat on the orig/ line rental of 35quid,. of course we should of refered to the T&C,.

gtz101

Old_Gold wrote: »

So I would like to know then where this quality of after sales service is if you have a complaint and even the directors ignore you. I appreciate that everything must have gone smoothly for you, and I hope for your sake that continues, but your praise of CPW may be a bit sour for those who have had problems with Charles Dunstone and his cronies.

I have had some problems with them but directors don't ignore you. If you email the CEO office, they get back to you very quickly. If you email Charles Dunstone, he will put it forward to one of his collegues in his office and they will get back to you in no time. It does work.

Old_Gold

gtz101 wrote: »

I have had some problems with them but directors don't ignore you. If you email the CEO office, they get back to you very quickly. If you email Charles Dunstone, he will put it forward to his collegues in his office and they will get back to you in no time. It does work.

I sent numerous emails to his office complaining about the way his staff and customer service had handled my case. The only response I got was from the same level staff as I was complaining about. No response from him. I got one phone call from some guy saying he worked in Charles Dunstone's office and when I asked him who he reported to was way down the pecking order - in other words a nobody.
I sent four letters to different directors marked personal and confidential and received nothing back.
Sorry but that is proof it doesn't work.

gtz101

was his name Andrew Collins?

Normally, Charles Dunstones emails go straight to Andrew. He normally deals with it well but if its related to your account, he would pass it on to one of the managers at the call centre who call you back in 24 hours.

It depends, I mean sometimes there can be problems still.

TightJock_2

I worked for them for the best part of nine years, when i first started with them it was great, you could really look after the customer, whatever the customer wanted you could more or less do. Nine years later it was a different story, warnings and possible sackings for not hitting your targets, preasurised to sell talk talk, insurance and value telecom, (Impartiality my a**e).

I had to wait 6 months for my cheque back for my contract and after getting trading standards involved i got a phone call from a very frightend andrew collins to clear up the matter, pity your staff in your branches couldn't do it mate...

I remember Dunstone and co preaching about the 5 fundamental rules when i was there, do these still exsist? Because you sure as hell dont feel that they are being followed by there staff when you go into a branch....

I am afraid to say that dunstone does not have a clue at how to treat his customers anymore, go to a network owned shop before you go to these guys...

Old_Gold

gtz101 wrote: »

was his name Andrew Collins?

Normally, Charles Dunstones emails go straight to Andrew. He normally deals with it well but if its related to your account, he would pass it on to one of the managers at the call centre who call you back in 24 hours.

It depends, I mean sometimes there can be problems still.

No it was not him.