MSE News: Flower firm fails lovers on Valentine's Day

Anonmouse

Gotta love this from Arena, sorry we failed to deliver your flowers for the third time, why not place another order with us and signup to our newsletter as we have impressed you so much....

"Unfortunately, it does look like your order was cancelled rather than rescheduled for today as you requested. I'm so sorry as I'm really not sure how this error occured.

I suggest that, if you should like to, you can use the voucher code MSEsorry to give you 50% off your order now. I know you are also keen to purchase for Mothers day, so if you like you could also sign up for our newsletter,which will alert you of some of our fantastic offers we will have running up to Mothers day."

Norwich

Well just read the MSE news post from yesterday confiriming that 24 flowers will be delivered today (tuesday) This follows the MSE post of the RAena boss promising they would be delivered last Friday.
Arena flowers appear simply to be lying to the MSE news editor and have taken our money and certainly I have not had any flowers.
Is MSE really this gullable?

a6v

Finally a reply from Arena after number of attempts to contact them.. Will keep an eye on my bank statement as I have little trust on what they promise...


==========
Dear ---,

Thank you for your email. We are really sorry about the issues that you have had with your order and the time it has taken us to reply. This is not normal for us and we are very sorry. I fully understand your position, especially given the second failed delivery. I'm sorry.

I have now processed your refund and that should show in your account shortly.

Regards,
---
============

Norwich

One week late a bunch of 24 (instead of 12 roses) arrived and Arena have promised a refund too.
so its Valentines day all over again tonight!!:heartsmil

Very nice lady kate at Arena finally owned the problem and resolved it for me after an eamil a day since last week well done Kate but never again with Arena!

scanners107

Well its a week later, no flowers or refund yet.

they have blocked me on facebook and will not reply to email, so what are we supposed to do?

Pooohbear

I can't wait until their Freephone number goes live again :rotfl:

custardy

scanners107 wrote: »

Well its a week later, no flowers or refund yet.

they have blocked me on facebook and will not reply to email, so what are we supposed to do?

relax
the more messages people send,the longer it takes to get through them
IIRC they have up to 30 days to refund you in UK law
so sit back and realise c@ck ups happen and show a bit of patience

Norwich wrote: »

One week late a bunch of 24 (instead of 12 roses) arrived and Arena have promised a refund too.
so its Valentines day all over again tonight!!:heartsmil

Very nice lady kate at Arena finally owned the problem and resolved it for me after an email a day since last week well done Kate but never again with Arena!

this post goes as an example of trhe type of person they are dealing with

Pooohbear

Someone keeps deleting my posts on here now!

Zogger

still no response to my email, still no flowers, still no refund....

looking4luck

Two weeks later, still no refund...