MSE News: Flower firm fails lovers on Valentine's Day

Mr.Boy

custardy wrote: »

Jesus. it is 2 days since Valentines
you are now talking about a chargeback?

assj wrote: »

Custardy - if you don't agree, don't post!

If I pay money, then I expect something, if I want it back then I want it
back.

I also happen to know how many days it's been, but thanks for the useful info.

Do you work Arena?

!!!!!! is your problem !!!? I don't recall this being your private forum or even your thread... if people don't agree with you they aren't allowed to post?

It's crazy to be suggesting to use a charge-back the moment you're unhappy with a service. Get a grip... chase them up through normal channels and then use charge back if those do not work.

Mr.Boy

Anyway... still no flowers and no follow-up email. I did tweet them and got a reply almost immediately but it just pointed me to their canned statement.

I guess I'll send a "refund demand" email now and give it a couple of days.

[Deleted User]

d000hg wrote: »

!!!!!! is your problem !!!? I don't recall this being your private forum or even your thread... if people don't agree with you they aren't allowed to post?

It's crazy to be suggesting to use a charge-back the moment you're unhappy with a service. Get a grip... chase them up through normal channels and then use charge back if those do not work.

I don't have a problem, but I sure made you squawk!

Likewise I did what you are now doing to me :T

So if you live by your own values/theory, then you should not have posted

Thanks anyway - I thanked your post!

lazyboy76

My mistake, being dyslexic I even spelt that wrong. I meant she recently accepted my proposal of marriage

debeast

Still no flowers!! 5 days later !

They are also now trying to renege on the 24 roses offer and
supplying a refund and a 50% off code.

I took the 15th off to wait for the promised flowers. What do you think a suitable compensation might be as i am <expletive> angry at them and they have caused a lot of stress!!!

MobileSaver

kelr101 wrote: »

My partner ordered his from Interflora and I was lucky to receive a lovely bunch of roses at 11am this morning!

You are very lucky. Years ago Interflora let me down on Mother's Day; despite their advert stating they GUARANTEED delivery in time, I subsequently received an email saying due to too many orders they could not deliver after all.

Since then I have never and would never use Interflora again and go out of my way to contact the local florist directly where possible.

For many people it is a case of once bitten twice shy and I'm sure a lot of people here will never, ever use Arena in the future - I know that I wouldn't .

davelaw

Day before Arena emailed me to say the flowers would arrive Friday. :j
They never arrived. They wont answer their phones.:mad:

Yesterday they e-mailed me to say the courier had lost my order and they had refunded me my money. THANKS A LOT.:(

They must have told MSE that an import didnt arrive. How many different excuses will they use.

NUTS---unhappy girlfreind

Would like to sue them for cost of alternative 'SORRY DARLING' holiday in Thailand.

Robie

The flowers arrive a day late. I paid £28 for them (refunded as screwed up) but I *wouldn't* pay £5 for the flowers received.

They looked half dead and nothing like the picture on their website.

Avoid this one in future for sure.

colino

Still no flowers, contact, apology or refund from Arena. Hear from social media they are trying to now blame both failure in supplier and failures on couriers part. They can't have it both ways, either they never had the flowers to send, and blew their reputation then but how can these poor couriers be delivering flowers they never had?
In the flower business someone should have told them when your in a hole, stop digging.

maxzorin_2

Same here no flowers ever came, no refund. Although I did get an email on Thurs nite saying they were going to refund me but keep checking online & it ain't there.

Its just a pain rememering to check, keep checking, wasting time - wish I had never heard of Arena.