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Flight delay compensation, all other EU airlines

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  • JPears
    JPears Posts: 5,111
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
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    Have you been sucessful?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Janie23
    Janie23 Posts: 9 Forumite
    Hi all. I would really appreciate some advice please with an ongoing case I have with Iberia for a 3+ hour delay in March 2016. They initially turned down my claim saying that it was due to 'extraordinary circumstances', which I didn't agree with so I took it to AESA.

    AESA replied saying that they thought I was entitled to compensation and that they were going to request the air carrier to comply with their decision. They contacted Iberia on a number of occasions to rectify this with me. However, since taking this to AESA, Iberia are just completely ignoring my emails, I assume they are hoping I'll just go away!

    I have taken this to Bott & Co to see if they will claim on my behalf but they are unwilling to do so, even though I sent them a copy of the letter from AESA saying that they thought I was entitled to the compensation.

    I am struggling toknow what to do next or if I should just write this off?

    Advice much appreciated!! :)
  • Justice13075
    Justice13075 Posts: 2,008
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    Did bott say why they would't take it on
  • davholla
    davholla Posts: 523
    I've been Money Tipped!
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    With Iberia I think I used flight delayed who got most of my money. With Iberia you have to go to court.
  • Janie23
    Janie23 Posts: 9 Forumite
    Justice13075 wrote: »
    Did bott say why they would't take it on

    They said that because Iberia had cited 'extraordinary circumstances' that they were unlikely to succeed in court proceedings - they never even mentioned the AESA letter!
  • Janie23
    Janie23 Posts: 9 Forumite
    davholla wrote: »
    With Iberia I think I used flight delayed who got most of my money. With Iberia you have to go to court.

    Thank you - I will try with them :)
  • davholla
    davholla Posts: 523
    I've been Money Tipped!
    Forumite
    Janie23 wrote: »
    Thank you - I will try with them :)
    Good luck I am pretty sure it is no win no fee and takes a few months.
  • Justice13075
    Justice13075 Posts: 2,008
    Part of the Furniture 1,000 Posts
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    What were your flight details?
  • Janie23
    Janie23 Posts: 9 Forumite
    Justice13075 wrote: »
    What were your flight details?

    It was IB 3160 from Madrid to London Heathrow on 28.03.16.

    I have submitted the claim to Flight Delayed who have validated it and are actioning it accordingly :)
  • Justice13075
    Justice13075 Posts: 2,008
    Part of the Furniture 1,000 Posts
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    EuClaim also say you are not due any compensation. What makes you believe that you are, what were the circumstances.
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