Flight delay compensation, all other EU airlines

JPears

Have you been sucessful?

Janie23

Hi all. I would really appreciate some advice please with an ongoing case I have with Iberia for a 3+ hour delay in March 2016. They initially turned down my claim saying that it was due to 'extraordinary circumstances', which I didn't agree with so I took it to AESA.

AESA replied saying that they thought I was entitled to compensation and that they were going to request the air carrier to comply with their decision. They contacted Iberia on a number of occasions to rectify this with me. However, since taking this to AESA, Iberia are just completely ignoring my emails, I assume they are hoping I'll just go away!

I have taken this to Bott & Co to see if they will claim on my behalf but they are unwilling to do so, even though I sent them a copy of the letter from AESA saying that they thought I was entitled to the compensation.

I am struggling toknow what to do next or if I should just write this off?

Advice much appreciated!!

Justice13075

Did bott say why they would't take it on

davholla

With Iberia I think I used flight delayed who got most of my money. With Iberia you have to go to court.

Janie23

Justice13075 wrote: »

Did bott say why they would't take it on

They said that because Iberia had cited 'extraordinary circumstances' that they were unlikely to succeed in court proceedings - they never even mentioned the AESA letter!

Janie23

davholla wrote: »

With Iberia I think I used flight delayed who got most of my money. With Iberia you have to go to court.

Thank you - I will try with them

davholla

Janie23 wrote: »

Thank you - I will try with them

Good luck I am pretty sure it is no win no fee and takes a few months.

Justice13075

What were your flight details?

Janie23

Justice13075 wrote: »

What were your flight details?

It was IB 3160 from Madrid to London Heathrow on 28.03.16.

I have submitted the claim to Flight Delayed who have validated it and are actioning it accordingly

Justice13075

EuClaim also say you are not due any compensation. What makes you believe that you are, what were the circumstances.