Flight delay compensation, all other EU airlines

robertjake9

I've just read article 8 which refers to re-routing. You think this enables me to ask for them to move me to an Easyjet flight instead? Is that what re-routing means in this context? My interpretation was that it meant travelling via the same airline via a different route. But would be happy to travel with Easyjet if that's an option.

Caz3121

robertjake9 wrote: »

I've just read article 8 which refers to re-routing. You think this enables me to ask for them to move me to an Easyjet flight instead? Is that what re-routing means in this context? My interpretation was that it meant travelling via the same airline via a different route. But would be happy to travel with Easyjet if that's an option.

some airlines will rebook passengers on other airlines but majority stick to their own flights. Rerouting could be rebooking a A-B journey A-C-B (as you were offered)
What is the price difference between what you paid and the Easyjet fare? probably going to be cleanest to take the refund and book the Easyjet flights yourself

MarkSh

Actually they are 90% owned by IAG, and fully controlled by IAG, albeit with a differing management structure below Willie Walsh

richardw

robertjake9 wrote: »

I've just read article 8 which refers to re-routing.....My interpretation was that it meant travelling via the same airline via a different route.....

It doesn't say that or even imply that, but the airlines assume it does.
They don't want clarification because it would cost them ££££.

Try and get a refund and book an alternative airline as Caz suggests.

knack92

I have had an initial claim rejected by Aer lingus and would appreciate some guidance on next steps.

Background:
Boston to Dublin flight departure time of 2100 was delayed to 2359 (informed of delay at 1530). Arrived at airport to discover flight cancelled due to bird strike. Hotel was booked by airline but had to rebook ourselves on to alternative flight with alternative airline. It arrived at final destination 12 hours late.

Sent claim to Aer Lingus (didn't mention bird strike) who said flight "was cancelled due to a bird strike and was totally outside the control of the airline." and "Please accept my apologies, on behalf of Aer Lingus, for not having met your expectations on this occasion. Aer Lingus is conscious of the importance of providing a reliable service. However, despite our best efforts, there are occasions when our customers' travel plans are affected by unavoidable disruptions to our flights. Safety is always our first concern."

I had also requested reimbursement of some costs and have been asked to send claim by post.

Questions:

1. I understand that bird strikes have previously been ruled not extraordinary so intend to follow up with them on this point. Can someone point me in the direction of a case I can refer to? Presume this would be related to technical problems and I could refer to such court cases?
2. What bearing does the fact the bird strike affected an earlier flight have?
3. What bearing does the fact they knew about a potential problem 5.5+ hours before departure have?
4. Is there a recommended method of contact? I was planning to use the contact form again but will contact them by post if it might make any difference. Should I try going through Resolver instead?

Thanks

JPears

2. Not an EC, especially if on a previous flight.
3. They should have made efforts to re-route you.
4. Use the registered business address in UK, if there is one as this is the address you will need to use should small claims action be required. If not you will have to use ESCP for Eire. Use recoreded delivery for letters as proof of delivery etc.
Try resolver, but as you case for compensation appears clear cut, I would go straight DIY.
Have you read Vauban's guide? (google it).
Presumably you gained a refund of the cancelled flight?

knack92

JPears wrote: »

2. Not an EC, especially if on a previous flight.
3. They should have made efforts to re-route you.
4. Use the registered business address in UK, if there is one as this is the address you will need to use should small claims action be required. If not you will have to use ESCP for Eire. Use recoreded delivery for letters as proof of delivery etc.
Try resolver, but as you case for compensation appears clear cut, I would go straight DIY.
Have you read Vauban's guide? (google it).
Presumably you gained a refund of the cancelled flight?

Thanks.

Sorry I wasn't clear about the rebooking. We had to book this (BA flights via LHR) ourselves by calling Aer Lingus but they covered costs. Aer Lingus flights were also offered but would have arrived a day later. I mentioned it because I expected things to be dealt with entirely by the staff at the airport.

I guess this is an effort to re-route us(?) but it was not a straightforward process and it does feel like they waited until the last minute before cancelling the flight. I suppose they expected they could fix the problem.

I have read Vauban's guide - very helpful. Just needed some guidance on what approach to take since it doesn't mention bird strikes. I'll use the cases in it to construct a response.

I'd checked previously and Aer Lingus don't seem to have a registered address in the UK (so have already looked into ESCP). So I should use the head office building/registered address in Dublin for my follow up instead of their customer relations address?

frosty12345

Hi.

We booked flight 4U9345 from Manchester to Düsseldorf on 09.dec.2016, but after we sat on the plane for a few hours the flight was cancelled because a tyre was found to be defective and a replacement couldn't be found.

Eurowings provided a hotel at the airport for the overnight delay and transferred us onto flight 4u343 on 10.dec.2016 from Manchester to Cologne. We arrived more than 12 hours late.

I wrote to eurowings asking for compensation. I got the response below;

"We apologise that we are unable to offer you any payment. In this specific case, operation of the flight contrary to schedule was caused by a foreign object which damaged the aircraft scheduled for your flight. This rare occurrence is beyond our control.

Without recognition of a legal obligation we will process a refund for food & drinks (excl. alcoholic beverages) to the account specified and kindly ask for your IBAN/BIC in order to arrange a payment. Please understand that we cannot reimburse any additional costs."


Is this a fair response from eurowings?
Have they met all their obligations in this case?
(P.s. In my car I have a spare tyre as a damaged tyre is known to be a common occurance and delays can be minimised by carrying a spare)

Thank you for your comments!

Tyzap

No, they are not correct, they're just trying to wriggle out of paying you compensation.

Please read Vaubans guide and keep pushing them.

Good luck.

ASR060165

Hi

Is there any one out there that was on the above flight, from Barcelona to Manchester?

And, any one who made a successful claim for the 3+ hours delay

Thanks

SORRY, FLIGHT NUMBER SHOULD BE 517 NOT 516