Flight delay compensation, all other EU airlines

JPears

I suspect that this maybe a case where you cannot claim compensation as non EU flight departing non EU airport, even though you were booked "under" BA.
Lesson for the future, check who your return flights are with. If it had ben your outward journey compensation may have ben payable - but there is still a question as to who is repsonsible, depending on which leg got delayed.

Caz3121

EU261 compensation does not apply as non-eu airline and flight outside EU (does not matter who you purchased through or flight number, operating carrier counts) you could ask BA for a refund on the seat assignment fees and check if your travel insurance covers delays (although may only be token amount)
Being on one ticket meant your flights were protected so we’re rerouted without you having to purchase a new ticket

bspm1

JPears wrote: »

I suspect that this maybe a case where you cannot claim compensation as non EU flight departing non EU airport, even though you were booked "under" BA.
Lesson for the future, check who your return flights are with. If it had ben your outward journey compensation may have ben payable - but there is still a question as to who is repsonsible, depending on which leg got delayed.

While you are correct in what you have typed above I can only tell you of my experiences when booking/having delays with non EU flights or airports.

On the last two occasions (three really but one of them was not a delay) on booking with either AA, United or BA, flying from Miami on one occasion, Orlando on another and Washington I have had to complain about delays, on all occasions I have been forwarded evouchers totalling over $800 each after complaining to the airline.

So. send them an email OP, what is there to lose.

JPears

Agreed. I was just refering to regulation 261/2004.

peter_333

I agree here. The US carriers are usually pretty good at forking out compensation for significant travel disruption if you make a fuss (although the compensation often takes the form of travel vouchers). Also look into US compensation regulations, which only cover certain circumstances (and very different circumstances to EU regulation) but also tend to require much higher payouts.

LGilland

Many thanks for all your replies - much apprfciated. I will contact American Airlines and see what result I get - it's worth a try.

LGilland

Hi all,


I have had a response from American Airlines who are offering $175 each - it is in vouchers as a couple of you said it would be. Should I be pushing for cash or is that unlikely or just accept the vouchers? Problem is not sure if we will use the vouchers as it has to be American Airlines and no plans to go that far in the near future - unfortunate to say but this disruption has really put my kids off flying! Does anyone know if the vouchers have an expiry date and if so how long?

Caz3121

info on AA evouchers
https://evouchers.aa.com/terms.jsp
I would think it very unlikely they would give a cash alternative (they don't need to give you anything)

AbandonedTraveller

Hi – can anyone help please. Newbie so please be gentle.
On 19 October Wizz Air cancelled our flight from Porto to Luton shortly before departure. Wizz’s next flight was 3 days later although we were unlikely to get on it anyway as we were at the back of the customer services queue (check in bags and 2 kids!). We ended up booking ourselves on alternative flights with another airline the next day to Gatwick.
I submitted a claim for compensation through Wizz’s online form quoting the EU Regulations.
After more than 30 days and a second complaint, Wizz finally replied. They claim we are not entitled to compensation under EU rules because the flight was cancelled due to bad weather. There was heavy rain in Porto at the time but the airport wasn’t closed and as far as we know very few, if any, other flights were cancelled.
Our travel insurance bases compensation on the length of the delay rather than the actual costs incurred. They won’t pay out unless Wizz confirm the date and time of their next Porto-Luton flight. Wizz are currently refusing.
I’ve looked at Vauban’s Guide. Any idea whether:
1. Even if the weather does fall within “exceptional circumstances”, we are entitled to compensation under EU Regulations? We would have been delayed at least 3 days and probably longer given the lack of availability on Wizz’s first Porto-Luton flight for our family of four. I understand that there’s a second “reasonable measures” test even if flights are cancelled due to bad weather. Any experience how this applies?

2. Has anyone had a similar situation before with their travel insurance? Is there an alternative way of providing proof to an insurer of Wizz’s flight schedule in October? I can’t fathom why Wizz Customer Services won’t provide this information. I only need a one line email which costs them nothing…

3. Is it worth proceeding through AviationADR?

Any advice gratefully received.

Caz3121

was this flight number W98114?
if so, EUClaim checker shows
"An analysis of the data for this flight shows that an extraordinary circumstance was the cause of the delay.
Unfortunately you are not entitled to compensation.
An extraordinary circumstance is a situation which the airline has no control over and cannot be held responsible for, for example, a strike by air traffic control staff, bad weather or a terrorist attack."
you could see if the checker on bottonline agrees.

Have they refunded the Wizzair flight? have you claimed for the cost of your replacement flight back to UK?