Flight delay compensation, all other EU airlines

SaraMo

Hello - newbie here, hope I'm posting in the right area :-)

I was travelling with three family members on Saturday 8 June from Berlin (Tegel) to Edinburgh with a connection in Paris. The incoming flight to Berlin was delayed and we knew there was a chance we'd miss our connection but off we popped to the gate.

As we were ready to board, we were stopped and asked if we only had hand luggage (which we did) and were advised that as we were hand luggage only travellers, were going to miss our connection in Paris and they had "no rooms left in Paris" we were going to be rebooked on flights the following day and would be put up in a hotel in Berlin overnight.

We stood in a queue with all the other people in the same boat for 2 hours only to be told that they no had no hotels in Berlin so we'd need to book our own and claim back all costs through their website. We were booked on the 17.50 flight to Paris the following day.

Sunday 9 June arrives and we are at the airport awaiting our flight. I get a notification through the Air France app that our flight to Paris is delayed. Two days in a row! This time we do at least get to board and when in Paris we get rebooked to the next flight to Edinburgh which is on the Monday afternoon at 3.30pm. We are put up in a hotel at the airport and get a voucher for dinner and breakfast the following morning. The flight on the Monday was a little late but we did eventually land in Edinburgh at 5pm on Monday 10 June. We should have landed at 9.45pm on Saturday 8 June. 43 hours later.

Where do we begin with this - on the Saturday we were denied boarding due to the delay and "no hotels" in Paris to put us up. On the Sunday we missed our connection due to the delay but did make it to Paris.

Other than the flight drama, Berlin was awesome and so were Fleetwood Mac!

Tyzap

Hi SaraMo,
It sounds like there has been a lot of manipulation going on here. None of it adds up or makes any sense. They refuse to send you to Paris because there are no hotels!! what, in the whole of Paris? Nonsense!
So they keep you in Berlin and are incapable of finding one their either! But you managed to find one yourself I presume, proving that Air France were not being very truthful.
For their troubles I believe that Air France now owe you 2x EU261 compensation per passenger and a full refund of your hotel costs in Berlin plus and meals and refreshments while you were there. The first delay due to denied boarding and the second due to a delay while being re-routed.
There should be a claim form on their website so apply for both delays separately and see how that goes.
I’m very jealous, loved Berlin a few weeks ago and Fleetwood MAC would have topped it off in some style.
Good luck.

JPears

I agree , 2 lot of compensation for each passenger, plus your expenses incurred for hotels and sustinence.
1st flight is definitely denied boarding.
2nd flight delay over 3 hours to final desstination.

shannabrown10

Hello, this is the exact word-for-word response I got from Vueling when entering my claim.

We boarded, sat on the tarmac for 2.5 hours, then were told the flight was cancelled. We were told to wait in the airport (Split, Croatia) until they could contact a Vueling rep to determine next steps. We sat around another 2 hours and were told we would be bussed to Dubrovnik as they had evening flights to Barcelona for us all. We get bussed to Dubrovnik (about a 4-hour process) to then be told at that airport that there is not a flight for everyone so some of us would be staying overnight. I didn't find out until after 7pm that evening that I wouldn't be flying out until the next day, and no Vueling rep was ever present to answer our questions about options. So I missed 2 connecting flights home that I had to repurchase the next day. I submit my claim as the airport staff told us we were owed the cost of ticket as well as 400euro, and within a few hours received the exact same response you did.

Any luck - what's happened with your case?

Shanna

spannerzone

Hi all,
My recent Norwegian flight from Boston to Gatwick was delayed/cancelled by 23 hours: we checked in and flight departure time got delayed from 20:30 several times until 4 hours later they cancelled the flight at 00:30am. We got hotel arranged by Norwegian and flew out 24 hours later. All texts from Norwegian mention delay not cancellation and new flight number was arranged for next evening.

While waiting for original departure, we were told the aircraft brakes were being looked at by the engineer, it seems that by the time the brakes were sorted, the cabin crew / pilot exceeded their allowed working hours so they arranged a replacement flight next day for all passengers (1 flight a day with Norwegian).

Many fellow passengers said this qualified for 600 euro compensation (first I'd heard of it) - is this correct for mechanical failure and is there a preferred way to claim this if we are eligible?

Many thanks from this compensation newbie

Caz3121

spannerzone wrote: »

Many fellow passengers said this qualified for 600 euro compensation (first I'd heard of it) - is this correct for mechanical failure and is there a preferred way to claim this if we are eligible?

yes mechanical generally qualifies for compensation
just follow the details on their website
https://www.norwegian.com/uk/travel-info/delayed-and-cancelled-flights/

Oldernow

Hi all.
I booked flights for my family (3 adults (son just turned 18) and 1 minor (daughter))with Malta Air back in October last year for a trip to Cagliari. Flights were London Southend to CAG and return. I had an 2 emails in March cancelling the flights (one email for each direction) and a following email confirming flight and. Only difference was that our seat reservations were not on there and replaced with 'must check in first' (or something along them lines)
I had a call from Malta Air yesterday telling me the flight is now cancelled. The chap was proposing alternative flights. I couldn't particularly talk properly at the time, so I asked if he could put all the information on an email with a contact number and I would call back in due course. I received 2 emails again cancelling the flight (one email for each way). No information regarding alternative flights etc. I called back roughly an hour later when I have time an relative silence. The next chap confirmed that the flights were not cancelled and all is well. While on the line I asked if he could book our seat reservations. He confirmed that we had paid for it but it had not updated on the system. He put me on hold to see if he could sort out the seat reservations. 5 minutes pass and he returns to say the flight is cancelled. I question if the flight is actually cancelled or if it's only my tickets that are being cancelled. He confirmed the flight itself is cancelled. The chap offered to find alternative flights or offer full refund. Now I had already checked alternative flight options before calling back, so knew that I could fly direct with Easyjet from Stanstead on the same dates and times were different but would have no negative impact whatsoever.
So, chappie offered connecting flights from Heathrow to Malta (leaving a day earlier) and from Malta to Cagliari. This lands us in CAG pretty much the same time as the original flight but with the stop over we lands in Malta at 22.15pm (local time) and the CAG flight leaves the next day at 13.35. Air Malta have stated that they will ot arrange accommodation and are not liable for costs. The return journey leaves CAG in the afternoon (the original flight left in the morning), lands in Malta 16.50 and the Malta to Heathrow leaves at 07.20 and arrives 09.45. Again, no accommodation arranged and stated that they are not liable for accommodation.
I asked for them to make arrangements with an alternative airline to have direct flights on the same dates and they said that they would not do this.
If I take the full refund and book with Easyjet from Stanstead, it will cost about £1000-£1600 more including the extra parking costs. If I take the connection flights offered, it will cost around £600-£1200. I fear time is against me regarding booking either flights or accommodation.
What are my options?
I wouldn't mind the connecting flights so much if Air Malta arranged accommodation and transport. I'd just live with it and accept they had a problem and done the best they could.
Flights, accommodation, car hire (through Air Malta also), airport parking are all booked and paid for.
Your advise would be greatly appreciated.

Oldernow

Should add, the second chap I spoke too, would not send me any confirmation of anything via email. Apparently did not have that facility.

DrA_Harrogate

The question is whether you were 'denied boarding', which depends on the notice they gave you. Advice is to locate (Google) Vauban's guide, make big pot of tea, and read it twice. At this point you will know whether you are due compensation or not. Since they are based in Malta launching proceedings is a bit more complicated, but they do have a UK presence which is:



Air Malta Co Ltd,
Air Malta House,
314 - 316 Upper Richmond Road,
Putney,
London,
SW15 6TU
Tel No: 020 8785 3199

Oldernow

We were due to fly at the end of July, so approximately 5 weeks notice.