6 hour delay due to technical fault, Ryanair say no compensation!

jpsartre

Toe-Jam wrote: »

Can someone please clarify for me, If your flight is delayed due to bad weather, but the airport is not closed (Only Ryanair is) are you entitled to ask for a refund for the flight if its cancelled and rescheduled the next day ?

If your flight is cancelled you are always entitled to a full refund. If your flight is delayed, you are entitled to a refund if the delay is at least 5 hours.

MarkBargain

You are entitled to 250 Euros (£200) compensation if the flight starts and ends in the EU and is delayed for over three hours, so long as the delay is not due to 'extraordinary circumstances'. That takes me back to my original posting, as Ryanair are arguing that a technical fault constitutes such extraordinary circumstances.

As for the arguments about whether £200 compensation is right or wrong, that is the law and passengers are entitled to ask for compensation under the law.

If we are asked not to claim because of goodwill for Ryanair, try arriving at the airport without your boarding card because your printer broke due to a technical fault outside your control and see how sympathetic they are when you ask them to waive the £60 charge!

callum9999

MarkBargain wrote: »

You are entitled to 250 Euros (£200) compensation if the flight starts and ends in the EU and is delayed for over three hours, so long as the delay is not due to 'extraordinary circumstances'. That takes me back to my original posting, as Ryanair are arguing that a technical fault constitutes such extraordinary circumstances.

As for the arguments about whether £200 compensation is right or wrong, that is the law and passengers are entitled to ask for compensation under the law.

If we are asked not to claim because of goodwill for Ryanair, try arriving at the airport without your boarding card because your printer broke due to a technical fault outside your control and see how sympathetic they are when you ask them to waive the £60 charge!

Who has asked people not to claim? I haven't seen a single person (on any thread on this forum) say that.

I would certainly never advocate a gesture of goodwill towards the likes of Ryanair!

MarkBargain

callum9999 wrote: »

Who has asked people not to claim? I haven't seen a single person (on any thread on this forum) say that.

I didn't write we were asked, I wrote "if we are asked" as several comments (not yours) seem to imply claims should not be made e.g.

"Did you really encounter £200 in expenses? Are you able to support this with receipts? The greedier people will get, the higher ticket prices will go. Thanks for your altruistic behaviour!"

"One day someone will sue you over something frivolous. Don't complain when you go bankrupt!"

"Yes, you would demand the fare you originally paid back. Not 10/20 times the fare paid back!!"

"Passengers who have to pay higher fares as a result of this absurd compensation culture Smaller airlines going bust"

blondmark

lazyjack wrote: »

For everyone defending Ryanair, please tell me exactly what this is for on their breakdown of charges on flights:

EU 261 Levy: 2.00 GBP

Who knows? I'll drop Michael a line and ask him.

NFH

callum9999 wrote: »

The only point I am making (which is continually quoted out of context - why?) is that the law should not state that automatic compensation of €300 should be given to people who are delayed by 3 hours and suffered no loss because of it.

They have suffered a loss - of time, e.g. leisure time. The courts put a value on this, hence awards for distress and inconvenience. If you can't grasp the fact that a loss can be non-financial (but compensated financially), then you haven't grasped the concept of natural law practised in many jurisdictions.

Toe-Jam

jpsartre wrote: »

If your flight is cancelled you are always entitled to a full refund. If your flight is delayed, you are entitled to a refund if the delay is at least 5 hours.

That's what i thought, I didnt even claim the full fair back just the return leg that was delayed and they still ignored it and said i would get a cheque "in due course" for the hotel and food.

Will give them til next Friday to have a cheque for the amount I asked for on the door mat or its Form A time.

MarkBargain

Remember too that the 250 Euros (£200) is for delays of at least 3 hours. In my case I was delayed about 6.5 hours, which works out £31 an hour. Add an hour to write to claim the money back, it goes down to £27 an hour. Is that excessive? I am not so sure. If you get back into the UK late at night when you have work the next day and you miss the coach or train you are booked on, maybe not.

By the way, if compensation is £200 and Ryanair's EU levy is £2 then so long as no more than 1% of customers are delayed 3+ hours and claim, they are in profit. According to their own stats (https://www.ryanair.com/en/flight-info) 99% of flights are less than an hour late.

lazyjack

MarkBargain wrote: »

According to their own stats (https://www.ryanair.com/en/flight-info) 99% of flights are less than an hour late.

Not surprising when they allow 65min flight time from MAN to DUB and it takes nearer half that time !

blondmark

lazyjack wrote: »

Not surprising when they allow 65min flight time from MAN to DUB and it takes nearer half that time !

Ryanair? Fiddling the figures? Surely not!!