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6 hour delay due to technical fault, Ryanair say no compensation!

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Comments

  • Toe-Jam
    Toe-Jam Posts: 1,554 Forumite
    jpsartre wrote: »
    If your flight is cancelled you are always entitled to a full refund. If your flight is delayed, you are entitled to a refund if the delay is at least 5 hours.

    I've read EU 261 top to bottom, I cannot find anywhere in there where it says this is the case.

    All i can see is you are either entitled to a refund, or re routing, not both.
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Toe-Jam wrote: »
    I've read EU 261 top to bottom, I cannot find anywhere in there where it says this is the case.

    All i can see is you are either entitled to a refund, or re routing, not both.

    I never said you were entitled to both. If you used your ticket, either on the original routing or an alternative routing, you won't be entitled to a refund. Refunds only apply if you don't fly.
  • Toe-Jam
    Toe-Jam Posts: 1,554 Forumite
    Do you think Ryanair have a right to deny a claim due to exceptional circumstances (weather) when they cancelled all their flights, however a similar flight to a similar destination left on another airline at around the same time and was only delayed an hour?

    Long story short, if i'd have flown on Easyjet i'd have been home in time for bed, but because I flew Ryanair I arrived a whole day later.
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Toe-Jam wrote: »
    Do you think Ryanair have a right to deny a claim due to exceptional circumstances (weather) when they cancelled all their flights, however a similar flight to a similar destination left on another airline at around the same time and was only delayed an hour?

    One thing doesn't need to have anything to do with the other. Poor weather doesn't necessarily mean that the whole airport shuts down. Was the weather bad on day you travelled? If so, I see no obvious reason to think that the airline would be lying about the reason for the cancellation.
  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    Ryanair is well known for cancelling the first wave of flights if they are likely to be severely delayed to preserve the on time departure of the second wave of flights. Toe-Jam would have to do research to clearly demonstrate this, depends if they can be bothered.
    Posts are not advice and must not be relied upon.
  • Toe-Jam
    Toe-Jam Posts: 1,554 Forumite
    Well as expected, Ryanair never sent me the cheque they promised.

    Sandwiches packed, of to court we go.
  • Toe-Jam wrote: »
    Well as expected, Ryanair never sent me the cheque they promised.

    Sandwiches packed, of to court we go.

    Good for you. So just checking, you realise that claims against Ryanair are just a paper exercise, and nobody need go near a court.

    Start your claim in an English county court under the European Small Claims Procedure - Form A - HERE

    They will serve it on Ryanair at Dublin Airport but the case will be dealt with in England with the judge sitting alone and basing his decision on the paperwork. Don't file proceedings in Ireland because Ryanair will try to drag you into an Irish court.
  • jpsartre
    jpsartre Posts: 4,091 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Toe-Jam wrote: »
    Well as expected, Ryanair never sent me the cheque they promised.

    Sandwiches packed, of to court we go.

    Is this from the incident you talked about in post 68? If so, I'd say you're badly jumping the gun. Right or wrong, cheques can easily take 4-6 weeks to arrive.
  • stoneman
    stoneman Posts: 4,550 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    lazyjack wrote: »
    Not surprising when they allow 65min flight time from MAN to DUB and it takes nearer half that time !
    I seem to have trouble getting some apologists on here accepting that. The scheduled flight time to TFS from BHX is 4:45 when you get on board the CC announces the flight time as 3:50 or there abouts. So they give themselves a pat on the back by playing that stupid trumpet when they announce that "you have landed on another on time arrival, we beat every other European airline with over 90% of our flights on time (according to our own made up schedules)"
    The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
  • blondmark
    blondmark Posts: 456 Forumite
    edited 12 February 2013 at 10:46PM
    jpsartre wrote: »
    Is this from the incident you talked about in post 68? If so, I'd say you're badly jumping the gun. Right or wrong, cheques can easily take 4-6 weeks to arrive.

    I can think of no reason to allow more than 7 days. Once you have a judgment and mention the word 'Sheriff', Ryanair's payment is instantaneous - mine was.
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