6 hour delay due to technical fault, Ryanair say no compensation!

Toe-Jam

jpsartre wrote: »

If your flight is cancelled you are always entitled to a full refund. If your flight is delayed, you are entitled to a refund if the delay is at least 5 hours.

I've read EU 261 top to bottom, I cannot find anywhere in there where it says this is the case.

All i can see is you are either entitled to a refund, or re routing, not both.

jpsartre

Toe-Jam wrote: »

I've read EU 261 top to bottom, I cannot find anywhere in there where it says this is the case.

All i can see is you are either entitled to a refund, or re routing, not both.

I never said you were entitled to both. If you used your ticket, either on the original routing or an alternative routing, you won't be entitled to a refund. Refunds only apply if you don't fly.

Toe-Jam

Do you think Ryanair have a right to deny a claim due to exceptional circumstances (weather) when they cancelled all their flights, however a similar flight to a similar destination left on another airline at around the same time and was only delayed an hour?

Long story short, if i'd have flown on Easyjet i'd have been home in time for bed, but because I flew Ryanair I arrived a whole day later.

jpsartre

Toe-Jam wrote: »

Do you think Ryanair have a right to deny a claim due to exceptional circumstances (weather) when they cancelled all their flights, however a similar flight to a similar destination left on another airline at around the same time and was only delayed an hour?

One thing doesn't need to have anything to do with the other. Poor weather doesn't necessarily mean that the whole airport shuts down. Was the weather bad on day you travelled? If so, I see no obvious reason to think that the airline would be lying about the reason for the cancellation.

richardw

Ryanair is well known for cancelling the first wave of flights if they are likely to be severely delayed to preserve the on time departure of the second wave of flights. Toe-Jam would have to do research to clearly demonstrate this, depends if they can be bothered.

Toe-Jam

Well as expected, Ryanair never sent me the cheque they promised.

Sandwiches packed, of to court we go.

blondmark

Toe-Jam wrote: »

Well as expected, Ryanair never sent me the cheque they promised.

Sandwiches packed, of to court we go.

Good for you. So just checking, you realise that claims against Ryanair are just a paper exercise, and nobody need go near a court.

Start your claim in an English county court under the European Small Claims Procedure - Form A - HERE

They will serve it on Ryanair at Dublin Airport but the case will be dealt with in England with the judge sitting alone and basing his decision on the paperwork. Don't file proceedings in Ireland because Ryanair will try to drag you into an Irish court.

jpsartre

Toe-Jam wrote: »

Well as expected, Ryanair never sent me the cheque they promised.

Sandwiches packed, of to court we go.

Is this from the incident you talked about in post 68? If so, I'd say you're badly jumping the gun. Right or wrong, cheques can easily take 4-6 weeks to arrive.

stoneman

lazyjack wrote: »

Not surprising when they allow 65min flight time from MAN to DUB and it takes nearer half that time !

I seem to have trouble getting some apologists on here accepting that. The scheduled flight time to TFS from BHX is 4:45 when you get on board the CC announces the flight time as 3:50 or there abouts. So they give themselves a pat on the back by playing that stupid trumpet when they announce that "you have landed on another on time arrival, we beat every other European airline with over 90% of our flights on time (according to our own made up schedules)"

blondmark

jpsartre wrote: »

Is this from the incident you talked about in post 68? If so, I'd say you're badly jumping the gun. Right or wrong, cheques can easily take 4-6 weeks to arrive.

I can think of no reason to allow more than 7 days. Once you have a judgment and mention the word 'Sheriff', Ryanair's payment is instantaneous - mine was.