MSE News: Ryanair ordered to pay costs after ash cloud

HelenaHandcart

Louisdf wrote: »

Its completely immoral that airlines taking people around Europe for 40 euros should be made to pay out 400.

Ryanair knew the rules when it priced the tickets at 40 Euro.

KTF

Wideboards wrote: »

A 2 seat 'cheap' off season flight between Manchester and Majorca with them ended up at nearly £700 by the time they had added all their little charges on. The base cost seemed cheap enough, but by the time the whole internet booking exercise had been gone through it was more costly than booking a package holiday, flights and hotel included - and I was booking my own accommodation and onward travel.

So why did you book with them rather than go with another carrier?

You could just have booked the package deal and not bothered going to the accommodation if you had made your own arrangements.

Also Hertz tend to put the cost of a full tank of fuel on the 'estimated' bill when you pick up the car. If you return it with a full tank then you only pay for the car rental part, not the fuel which is then shown on your final invoice when you off hire the car.

blondmark

sailorboy1962 wrote: »

I submitted my claim (approx 400 pounds) to Ryanair who refused to pay. They gave no explanation, simply said no.
I contacted them again by fax, sending copies a second time and again requested they pay up. They ignored the corespondence.

In light of yesterday's ruling what can I do now to recover the costs? I still have all the original receipts, together with the original fax recepts too. And if they ignore me again, what can I do? It has become for me now a matter of principle, not just money.

Hello Sailor

Well you complete Form A of the European Small Claims Procedure and give it to an English county court to serve on Ryanair in Dublin (details in 'Ryanair Only' section).

Louisdf

zerog wrote: »

Umm, how many passengers on any given flight have actually paid less than £20?

First class passengers on BA go to the airport 5 hours early to eat in the Concorde Room, so they are very unlikely to be the cause of your delay.

I would say at least 1/3. In November, I booked a flight 2 days before departure to Warsaw for £71 (including 20kg of luggage). I also booked a flight from Warsaw to the UK for £16 including luggage. Even checking months in advance, finding a BA ticket for less than £130 return isn't easy. Oh and BA's 'inflight services' on a European flight are a small glass of orange juice and 20g bag of crips/peanuts. Not good value for money, especially when you have to use third-world Heathrow with its endless overpriced tatty shops and massive check-in, security and passport check queues. Not to mention the massive number of bags which are either stolen or damaged.

http://www.fodors.com/community/europe/has-anyone-here-had-something-stolen-out-of-their-luggage-at-heathrow.cfm

Louisdf

HelenaHandcart wrote: »

Ryanair knew the rules when it priced the tickets at 40 Euro.

No it isn't fair, travel insurance should be used to cover such eventualities. If your car broke down, and you were late for work and had wages docked would you sue your car manufacturer?

diggingahole

Ryanair... what an airline. We all know how they work, and like they say you get what you pay for.
My problem with this airline is that even their own crews get turned over by poor contracts and poor training of crew. Gone are the days of lovely irish boys and girls in the cabin, now it's eastern earopean crews who often can't speak english very well, super fast turn round time to maximise profit but often putting safety second.
How do I know this? Dispatched them for 14 years from Gatwick Airport, watched as greed and profit took over.

glentoran99

Louisdf wrote: »

No it isn't fair, travel insurance should be used to cover such eventualities. If your car broke down, and you were late for work and had wages docked would you sue your car manufacturer?

No you would get a taxi, or bus, or train etc, etc, what other option is there to get you when your plane you have paid for isnt available?

blondmark

Louisdf wrote: »

Its completely immoral that airlines taking people around Europe for 40 euros should be made to pay out 400.

But not quite as immoral as an airline that extracts an unlawful 261/2004 levy from every passenger to cover this very risk, and then turns away every passenger who dares to call on his legal right to claim on it, whilst the airline builds up tens of millions in illegal revenue.

Now that's what I call immoral.

HelenaHandcart

Louisdf wrote: »

No it isn't fair, travel insurance should be used to cover such eventualities. If your car broke down, and you were late for work and had wages docked would you sue your car manufacturer?

It's nothing to do with fairness. The law was in place when Ryanair set its fares. It's the same as charging someone £60 for a boarding pass because they forgot to print it beforehand.

Mark2spark

Louisdf wrote: »

No it isn't fair, travel insurance should be used to cover such eventualities. If your car broke down, and you were late for work and had wages docked would you sue your car manufacturer?

Maybe if, by purchasing the car, you had entered into a commercial contract for the supply of a service with the car manufacturer, you would sue them.
But Social, Domestic and Pleasure usage is a different thing.