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MSE News: Ryanair ordered to pay costs after ash cloud

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"Ryanair lost a case after it tried to escape its obligation to pay for care while passengers waited for delayed flights..."
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Ryanair ordered to pay costs after ash cloud

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Ryanair ordered to pay costs after ash cloud

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I hired the car for 6 days and did a lot of driving, but still did not use half the tank of fuel. The car was very economical on fuel. Ryanair got the value of more than £35 of my money because I did not use all the fuel. As far as I am concerned this is just a form of theft, fraud , call it what you will, it is downright dishonesty.
I would not have felt so hard-done-by had the flight been cheap. The cost of flying with them is similar or greater than with competing national airlines. A 2 seat 'cheap' off season flight between Manchester and Majorca with them ended up at nearly £700 by the time they had added all their little charges on. The base cost seemed cheap enough, but by the time the whole internet booking exercise had been gone through it was more costly than booking a package holiday, flights and hotel included - and I was booking my own accommodation and onward travel. Charging card processing fees for every passenger as opposed to for the single card payment for all the passengers is just outright theft. Will I ever fly Ryanair again ? I have been stung once. Ryanair will not get a second chance. Not only that, but there will be many colleagues and friends who will not now give them a chance either because I am bad-mouthing them all over the block and helping them find better, cheaper flights. To add insult to injury the Ryanair staff seem dispirited and bad tempered. They present as sullen, surly and 'up for a fight'. How long before the penny drops with all the other disgruntled users of this airline and they cease to get bookings?
If you can find a BA/Air France ticket (to ANYWHERE ON THE PLANET) for less than £20 please let us know. This is why people are prepared to forego 'extras' and choose Ryanair. Unfortunately, due to this ruling tickets will need to be increased. Its completely immoral that airlines taking people around Europe for 40 euros should be made to pay out 400. I bet there are unscrupulous passengers who cheer when a delay flashes up on a monitor and try and deliberately stall a flight by arriving at the gate late. Many flight delays are actually caused by pampered passengers themselves, showing up 1 minute before departure with a bulging 'hand luggage' trolley case, laptop bag, briefcase, handbag, umbrella, shopping etc. severely delaying boarding. Yeah I'm talking to you first class BA passengers. It's not quite as bad as in the US, but its getting close!
Umm, how many passengers on any given flight have actually paid less than £20?
First class passengers on BA go to the airport 5 hours early to eat in the Concorde Room, so they are very unlikely to be the cause of your delay.
I submitted my claim (approx 400 pounds) to Ryanair who refused to pay. They gave no explanation, simply said no.
I contacted them again by fax, sending copies a second time and again requested they pay up. They ignored the corespondence.
In light of yesterday's ruling what can I do now to recover the costs? I still have all the original receipts, together with the original fax recepts too. And if they ignore me again, what can I do? It has become for me now a matter of principle, not just money.